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Remote Account Manager Jobs in Springfield, IL (NOW HIRING)

Clarvida

Clinical Supervisor

Springfield, IL · On-site +1

$68K/yr

Potential to transition to a more remote setting over time. Does the following apply to you ... a personal LinkedIn account that is associated with a Clarvida.com email address. Clarvida ...

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Remote Account Manager information

See Springfield, IL salary details

$29.2K

$65.2K

$105.1K

How much do remote account manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote account manager in Springfield, IL is $65,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,800.00 per year, depending on experience, location, and employer.

How does a remote account manager maintain strong client relationships without in-person meetings?

Remote Account Managers rely heavily on proactive communication, utilizing video calls, emails, and instant messaging to stay connected with clients. They often set regular check-ins and use collaborative tools to share updates and address concerns in real time. Building trust remotely requires being responsive, transparent, and attentive to client needs, ensuring that despite the distance, clients feel supported and valued. Many remote teams also use customer relationship management (CRM) software to track interactions and follow up on action items, helping maintain a personalized approach.

What does a remote account manager do?

A remote account manager oversees client relationships for a brand, production company, or advertising agency. In this virtual position, you may work from home and use a phone, video conferencing, chat, or text to perform your duties. Your primary responsibilities are to work closely with your clients to ensure that their sales and marketing goals are being met. You may set up meetings between advertising directors and your clients, work as an advocate on behalf of your clients’ interests, and provide customer service. Account managers may work with a range of clients at an ad agency or find employment in-house for an organization, such as a video game company or apparel manufacturer.

What are the key skills and qualifications needed to thrive as a remote account manager, and why are they important?

To thrive as a Remote Account Manager, you need a strong background in sales, client relationship management, and a relevant degree such as business or marketing. Familiarity with CRM software (like Salesforce or HubSpot), virtual collaboration tools, and digital communication platforms is typically required. Exceptional communication, self-motivation, and problem-solving skills set top performers apart in this remote role. These skills and qualities ensure effective client management, seamless remote collaboration, and the achievement of sales targets from a distance.

What is the difference between Remote Account Manager vs Remote Customer Success Manager?

AspectRemote Account ManagerRemote Customer Success Manager
CredentialsSales or account management experience, sometimes certifications in CRM toolsCustomer service or success certifications, CRM experience
Work EnvironmentClient-facing, sales-driven, often involves upsellingClient relationship-focused, ensuring customer satisfaction
Employer & Industry UsageSales teams, B2B companies, SaaS providersTech companies, SaaS, subscription services

Both roles involve remote work and client interaction, but the Remote Account Manager focuses on managing sales accounts and revenue growth, while the Remote Customer Success Manager emphasizes maintaining customer satisfaction and retention. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What is a remote account manager?

A Remote Account Manager is a professional responsible for managing client accounts and building customer relationships while working from a location outside the traditional office, often from home. They communicate with clients via phone, email, or video calls, ensuring their needs are met and resolving any issues. Remote Account Managers handle tasks such as client onboarding, upselling products or services, and coordinating with internal teams to deliver solutions. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to work independently.
More about Remote Account Manager jobs
What are the most commonly searched types of Remote Account jobs in Springfield, IL? The most popular types of Remote Account jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Account Manager jobs? Cities near Springfield, IL with the most Remote Account Manager job openings:
Remote Account Manager jobs near you
Infographic showing various Remote Account Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $65,231 per year, or $31.4 per hour.

Senior Manager (M2), Partner Resolution Management

Intuit

Springfield, IL • Remote

Full-time

Posted 3 days ago

New

Intuit rating

8.4

Company rating: 8.4 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

86th of 242 rated software companies

Job description

The Accountant High Value Partner Ecosystem team is responsible for the experience of Intuit's most strategic accounting firm and ProAdvisor partners across QuickBooks Accountant, QuickBooks Accountant Premium, and National Accounts. As Senior Manager, Partner Resolution Management, you will lead the team accountable for resolving the most complex, high-visibility escalations from our highest-value partners - protecting trust, minimizing business and reputational risk, and driving the root-cause fixes needed to prevent issues from recurring.


This is a remote people-leadership and operational-excellence role. You will build and coach a team of resolution managers and specialists, own escalation governance end-to-end, and partner across Product, Support Operations, Legal, Risk, and Finance to resolve issues quickly while influencing the upstream changes that reduce escalation volume over time.


Responsibilities

  • Lead, hire, and develop a team of resolution managers/specialists dedicated to resolving complex, high-stakes escalations from Intuit's highest-value accountants and firm partners, ensuring timely, high-quality outcomes.
  • Own the end-to-end escalation and resolution management process for the High Value Partner Ecosystem - intake, triage, prioritization, SLA adherence, and executive-level reporting.
  • Serve as the senior point of escalation for the most sensitive or complex partner issues, exercising sound judgment to balance partner experience, business impact, and risk.
  • Partner cross-functionally with Product, Engineering, Legal, Risk, Finance, and Support Operations to diagnose root causes of recurring issues and drive durable, systemic fixes rather than one-off resolutions.
  • Build and maintain resolution governance models, playbooks, and escalation frameworks that scale quality and consistency as the partner base and issue complexity grow.
  • Analyze resolution and satisfaction data - time-to-resolve, reopen rate, tNPS, and partner satisfaction - to identify trends, surface systemic pain points, and inform leadership on the health of the partner ecosystem.
  • Represent the voice of the high-value partner in cross-functional planning, advocating for the process, policy, and product changes that reduce escalation volume and improve the overall partner experience.
  • Lead change management for new tools, workflows, and policies affecting the resolution team, ensuring smooth adoption with minimal disruption to service levels.
  • Coach and grow people leaders and individual contributors - setting clear expectations, developing craft skills, and building a strong talent pipeline within the team.
  • Partner with Workforce Management and Finance to align staffing, capacity, and budget plans to forecasted escalation volume and seasonal demand.
  • Contribute a resolution-management lens to the broader Accountant Experience and Customer Success strategy, informing roadmap and investment decisions.

Qualifications

Required


  • Bachelor's degree or equivalent practical experience.
  • 5+ years leading teams in escalation management, customer resolution, support operations, or a related customer-facing discipline, ideally within B2B, fintech, SaaS, or accounting/financial services.
  • Proven experience managing high-stakes, high-visibility issues involving VIP or high-value customers/partners, including issues with legal, financial, or reputational sensitivity.
  • Strong people-leadership track record, including hiring, coaching, and developing managers or senior individual contributors.
  • Demonstrated ability to use data to diagnose root causes, measure resolution effectiveness, and drive continuous improvement (e.g., resolution time, reopen rate, CSAT/tNPS).
  • Excellent written and verbal communication skills, with experience presenting to and influencing senior/executive stakeholders.
  • Experience leading cross-functional partners (Product, Legal, Risk, Finance) toward shared resolution and process outcomes.
  • Strong operational rigor - able to build repeatable processes, playbooks, and governance models that scale.
  • Comfortable operating in ambiguity and leading teams through organizational or process change.


Preferred


  • Experience supporting accounting or financial professionals, with familiarity with QuickBooks Accountant, ProAdvisor, or similar practice-management ecosystems.
  • Background in a partner, alliance, or channel-facing role in addition to direct customer support.
  • Experience with escalation/case management tooling and CRM platforms.
  • MBA or advanced degree in a related field.


Additional Information


  • This role may require occasional travel (~10%) for stakeholder and partner engagement.

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. 

Employment Type: Full-Time

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