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Remote Access Point Representative Jobs in Tennessee

Pierre Strand

Remote Sales Person

Antioch, TN · On-site +1

Responsibilities of a Sales Representative: * Proactively identifying and engaging potential ... No more cold calling; we provide access to the best leads allowing you to concentrate on closing ...

Wing Assistant

$40K - $50K/yr

At Wing, we give growing businesses access to the top tier of global remote talent supercharged by ... point of contact for prospects evaluating Wing. * Run high-volume, multi-channel outbound (calls ...

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Remote Access Point Representative information

What is the difference between Remote Access Point Representative vs Customer Support Specialist?

AspectRemote Access Point RepresentativeCustomer Support Specialist
CredentialsBasic technical certifications, customer service skillsCustomer service experience, communication skills
Work EnvironmentRemote, technical support settingRemote or on-site, customer service environment
Industry UsageTelecommunications, network servicesVarious industries including tech, retail, services
Search/Comparison IntentTechnical support, network access rolesCustomer service, client support roles

The Remote Access Point Representative primarily focuses on technical support related to network access and connectivity, requiring technical certifications and working in telecommunications environments. In contrast, Customer Support Specialists handle broader customer inquiries across various industries, emphasizing communication skills. While both roles are remote and customer-focused, their technical depth and industry specifics differ.

What are popular job titles related to Remote Access Point Representative jobs in Tennessee? For Remote Access Point Representative jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Access Point Representative jobs in Tennessee look for? The top searched job categories for Remote Access Point Representative jobs in Tennessee are:
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Remote Access Point Representative jobs near you
Account Representative - Knoxville, TN

Account Representative - Knoxville, TN

DCM Services

Knoxville, TN • Remote

$17.50 - $19/hr

Other

Posted 17 days ago

Job description

Description

DCM Services

Account Representative 

Remote in Florida, Virginia, Tennessee, South Carolina, North Carolina | Full-Time | Non-Exempt


About DCM Services

DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.

At DCM Services, we believe that treating people with dignity - whether they are our employees or the families we serve - is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.


The Opportunity

As an Account Representative I, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. This is an office-based role at our Minnesota location. You will be part of a supportive team that values empathy, accuracy, and professionalism.

Requirements

Key Responsibilities

Generate outbound calls and field incoming calls

Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing

Negotiate payment arrangements and follow up as needed

Send confirmation and settlement letters as required

Accurately document accounts and notate files with correct transaction codes

Respond to all voicemail messages daily

Adhere to company policies, procedures, and client-specific requirements

Uphold company information security and privacy responsibilities


What You Bring

High School Diploma or GED

Goal-oriented mindset with strong organizational skills

Courteous, empathic, and professional telephone manner

Strong verbal and written communication skills

Ability to multi-task effectively in a fast-paced, regulated environment

Team-oriented with the ability to also work independently

Computer proficiency and the ability to learn new systems

Licensed Debt Collector (or ability to obtain licensure)


Why DCM Services?

Competitive, freshly increased wages - we invest in our people

Meaningful work that requires true compassion and professionalism

Collaborative, supportive team culture in a stable, established company

Bonus-eligible role with performance recognition


 #DCMCC1   


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