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Remote Customer Success Assistant Jobs in Tennessee

Hi Rasmus

Customer Success Partner

Nashville, TN · On-site +1

$65K - $72K/yr

Fully remote - US Department: Customer Success ⏳ Job Type: Full time Compensation: Range of $65,000 to $72,000 annually Working Hours: Flexible within North American time zones You're someone who ...

New

Revance

Customer Success Specialist

Nashville, TN · Remote

$26.50/hr

Working with a sales professional, you will assist in preparing sale intake documents, setting up ... Remote Schedule: Schedule: 8:00 AM -4:30PM EST or 8:30AM - 5PM PST * Pay rate: Pay rate: $26.50/hr ...

New

McKesson

Customer Success Manager

La Vergne, TN · Remote

$20.30 - $33.83/hr

Partner with remote and outside sales to grow and retain business while providing continuous ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

McKesson

Customer Success Manager

La Vergne, TN · Remote

$20.30 - $33.83/hr

Partner with remote and outside sales to grow and retain business while providing continuous ... Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related ...

Hi Rasmus

Customer Success Partner

Nashville, TN · On-site +1

$65K - $72K/yr

Fully remote - US Department: Customer Success Job Type: Full time Compensation: Range of $65,000 to $72,000 annually Working Hours: Flexible within North American time zones About You You're someone ...

New

SearchFindAdvance

Identify customer needs and assist in recommending appropriate solutions. * Follow up with ... Fully remote work environment. * Flexible scheduling. * Comprehensive onboarding and ongoing ...

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All JobsCustomer Success JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in Tennessee

Remote Customer Success Assistant information

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Tennessee?

The most popular types of Remote Customer Success jobs in Tennessee are:

What are popular job titles related to Remote Customer Success Assistant jobs in Tennessee?

For Remote Customer Success Assistant jobs in Tennessee, the most frequently searched job titles are:

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The top searched job categories for Remote Customer Success Assistant jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Customer Success Assistant jobs?

Cities in Tennessee with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you

Customer Success Partner

Hi Rasmus

Nashville, TN • On-site, Remote

$65K - $72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Customer Success Partner
Department: Customer Success
Employment Type: Full Time
Location: United States - Remote
Compensation: $65,000 - $72,000 / year
Description
  • Innovation - We embrace creativity and seek better solutions.
  • Integrity ⚖ - Honesty and trust guide everything we do.
  • Collaboration - Together, we achieve more.
  • Growth - We're committed to personal and professional development.
  • Empathy ❤ - We prioritize understanding and human connection.

Location: Fully remote - US
Department: Customer Success
⏳ Job Type: Full time
Compensation: Range of $65,000 to $72,000 annually
Working Hours: Flexible within North American time zones
You're someone who manages relationships proactively - you don't wait for customers to reach out. You're organized enough to juggle a large book of accounts, comfortable having honest conversations when things aren't working, and naturally curious about whether customers are getting real value. You love digging into tools, spotting opportunities for deeper engagement, and turning insights into action. Whether it's training a new team, reconnecting with longtime users, or fine-tuning a resource, you bring energy, empathy, and clarity to every interaction.
You care deeply about meaningful work and are excited to support families, clinicians, and teams in delivering high-quality, evidence-based care. You believe technology should empower people and you're ready to help our users get the most out of every feature.
What You'll Do
  • Proactively manage a caseload of customers across different size organizations
  • Support the long term success of customers on the platform, including the expansion of clients on the platform and the adoption of new features
  • Meet with customers for re-engagement, additional training and support, and new feature adoption as needed.
  • Help create and maintain resources for ongoing customer growth and engagement
  • Support with training and resources internally and externally on best practices, commonly under-utilized features, new features, etc.
  • Lead churn conversations: diagnose the issue, attempt retention, and guide offboarding when needed
  • Identify and surface expansion opportunities (add-on products) naturally through ongoing customer relationships
  • Collaborate with the Customer Support department on addressing underlying training issues tied to tickets and provide platform utilization trainings. Help answer escalated "clinical support needed" tickets only as needed
  • Support in ongoing training for large and enterprise customers
  • Work with the CS Director and team on additional projects as needed to further the CS team's goals and objectives

What You Bring
  • Proven experience in the ABA field
  • Hi Rasmus experience is a plus but not required
  • Previous experience in a customer-facing role, such as customer success, software training, or implementation.
  • Document and tracking experience, preferably in a CRM such as Hubspot
  • Experience training others on software or other technological tools.
  • Excellent verbal and written communication skills and strong interpersonal skills.
  • Strong problem-solving, troubleshooting, and analytical skills.
  • Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
  • Ability to work independently and collaboratively in a remote, virtual environment.
  • Thrives in a culture of feedback and continuous improvement.

Perks & Benefits You'll Love
Health & Wellness:
  • 100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
  • Employer Sponsored Short-Term Disability Coverage
  • Employer Sponsored Life Insurance
  • Optional group benefits: AD&D, long-term disability
  • Participation in a 401k plan through Empower

Growth & Development:
  • Professional development opportunities
  • Room for growth within the company

Time Off to Recharge:
  • Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility

Parental Leave:
  • All Parents/Caregivers: 6 weeks fully paid
  • Birthing Parents: Up to 14 weeks paid

Work Style That Works for You:
  • Fully remote and flexible work environment-work from wherever feels right!
  • Opportunity to make a meaningful impact in the Autism healthcare space

Use our applicant tracking system Pinpoint to answer the role-specific application questions. These questions were thoughtfully designed to give you more insight into the role and to give us more insight into you. Please write a thoughtful response-a human really reads these.
If you need accommodations during the application process, just let us know-we're happy to help.

Apply