Position Summary:
We are seeking a reliable and skilled Service Technician to install, maintain, and repair equipment and systems for our customers. The ideal candidate will have strong technical abilities, excellent problem-solving skills, and a commitment to delivering high-quality service. This role involves diagnosing issues, performing routine maintenance, and ensuring all work is completed safely and efficiently. Service Technicians may work on-site at our location or at customer locations and are expected to communicate effectively with clients and team members while maintaining accurate service records.
Core Responsibilities & Essential Functions
- Direct and coordinate customer requests for service of equipment.
- Confer with supervisors and engineering personnel to resolve design and/or operational problems with Granco Clark equipment.
- Assess and resolve customer complaints relating to service.
- Assist with the commissioning activities of Granco Clark where needed.
- Assist with on-floor testing of equipment where needed.
- Assist in the creation and maintenance of service-related documents. Create new documents as needed or requested.
- Keep management informed of current issues relating to customer satisfaction.
- Promote the service department to all customers while representing Granco Clark in a professional, productive, and helpful manner.
- Analyze equipment problems and prepare technical reports for use by engineering and management.
- Extensive travel is a requirement of this position.
- Respond to and resolve requests for technical support from customers and other departments.
- Assist with Part Sales
- Directs the layout of equipment being installed.
- Directs the connecting of electrical wiring and cables as required.
- Directs the sequence and installation of mechanical equipment.
- Completes any Quality System records/activities requirements.
- Assist with getting Installation quotes.
- Manages installation crews whether supplied by us or the customer.
- Answer Afterhours support calls and assist customers as necessary.
- Complete other responsibilities as assigned.
What You Bring
- Solid understanding of the systems you will service (electrical, mechanical, hydraulic, etc.).
- Ability to read schematics, manuals and diagnostic tools.
- Troubleshooting and repair expertise.
- Familiarity with relevant software or diagnostic equipment, i.e. Allen Bradley software.
- Ability to quickly identify root causes – not just symptoms.
- Logical thinking under pressure.
- Patience to explain technical issues clearly to non-technical customers.
- Accurate service reporting and documenting.
- Strong communication skills.
- Customer service mindset.
- Efficient worker that knows how to prioritize.
- Understands and follows safety protocols.
Why You’ll Love It Here
- Competitive pay and opportunities to grow
- An environment built on mutual success
- We foster a collaborative environment built on mutual success
- Employee Stock Ownership Plan (ESOP)
- 100% Employee Owned
- Convenient access to on-site medical care
- Additional compensation for travel and handling “After Hours” service calls.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Employee keeps hotel rewards/Sky Miles
Ability to commute/relocate:
- Belding, MI 48809: Reliably commute or planning to relocate before starting work (Required)
Education/Experience:
- A bachelor’s or associate degree in an applicable discipline is preferred and or equivalent experience.
Company Description
Granco Clark is a leader in the Aluminum Extrusion Equipment industry and are 100% Employee Owned. We offer competitive pay and an extensive benefit package which includes; Medical, Dental, Vision, Short- and Long-term disability, Life Insurance, ESOP, 401K, tuition reimbursement, PTO and Sick time, and convenient access to on-site medical care.