This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Raleigh, NC · On-site
$245.90K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Raleigh, NC · On-site
$245.90K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Durham, NC · On-site
$229.20K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Durham, NC · On-site
$229.20K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Creedmoor, NC · On-site
$181.70K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Creedmoor, NC · On-site
$181.70K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Carrboro, NC · On-site
$215.30K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Carrboro, NC · On-site
$215.30K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Butner, NC · On-site
$191.50K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Butner, NC · On-site
$191.50K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Cary, NC · On-site
$257.80K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Cary, NC · On-site
$257.80K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Morrisville, NC · On-site
$236.70K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Director, Software Engineering- Contact Center Platform
Morrisville, NC · On-site
$236.70K/yr
This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise. In this ...
Account Executive
Raleigh, NC · On-site
Reliance solely on inbound flow is not a strategy for success in this role. * Strategic Hunting: Execute a sophisticated outbound strategy targeting mid-market and enterprise organizations. This ...
Account Executive
Raleigh, NC · On-site
Reliance solely on inbound flow is not a strategy for success in this role. * Strategic Hunting: Execute a sophisticated outbound strategy targeting mid-market and enterprise organizations. This ...
Senior Manager, Procurement
Raleigh, NC · On-site
$92.30K - $124.90K/yr
Lead sourcing initiatives to reduce costs, improve lead times, and mitigate supply risk, including reducing reliance on single-source suppliers * Establish and enforce procurement policies, processes ...
Quick apply
Senior Manager, Procurement
Raleigh, NC · On-site
$92.30K - $124.90K/yr
Lead sourcing initiatives to reduce costs, improve lead times, and mitigate supply risk, including reducing reliance on single-source suppliers * Establish and enforce procurement policies, processes ...
Self-reliance and ability to operate independently with limited direction. * Effective working relationship with internal leaders and peers, as well as external clients. * Ability to effectively ...
Self-reliance and ability to operate independently with limited direction. * Effective working relationship with internal leaders and peers, as well as external clients. * Ability to effectively ...
This includes aligning system functionality with evolving payer requirements, supporting expansion efforts, and reducing reliance on manual processes and outsourced services. The Strategic Services ...
This includes aligning system functionality with evolving payer requirements, supporting expansion efforts, and reducing reliance on manual processes and outsourced services. The Strategic Services ...
AI tools may be used to assist with formatting or structure , but application materials should accurately reflect your qualifications and communication abilities without over-reliance on AI-generated ...
Quick apply
AI tools may be used to assist with formatting or structure , but application materials should accurately reflect your qualifications and communication abilities without over-reliance on AI-generated ...
Self-reliance and ability to operate independently with limited direction. * Effective working relationship with internal leaders and peers, as well as external clients. * Ability to effectively ...
Self-reliance and ability to operate independently with limited direction. * Effective working relationship with internal leaders and peers, as well as external clients. * Ability to effectively ...
Build regional technical capability to support long-term scalability and reduced reliance on centralized resources. Third-Party Partner Management * Establish, manage, and evaluate third-party field ...
Quick apply
Build regional technical capability to support long-term scalability and reduced reliance on centralized resources. Third-Party Partner Management * Establish, manage, and evaluate third-party field ...
Account Executive
Raleigh, NC · On-site
Reliance solely on inbound flow is not a strategy for success in this role. * Strategic Hunting: Execute a sophisticated outbound strategy targeting mid-market and enterprise organizations. This ...
Quick apply
Account Executive
Raleigh, NC · On-site
Reliance solely on inbound flow is not a strategy for success in this role. * Strategic Hunting: Execute a sophisticated outbound strategy targeting mid-market and enterprise organizations. This ...
This includes aligning system functionality with evolving payer requirements, supporting expansion efforts, and reducing reliance on manual processes and outsourced services. The Strategic Services ...
This includes aligning system functionality with evolving payer requirements, supporting expansion efforts, and reducing reliance on manual processes and outsourced services. The Strategic Services ...
This includes aligning system functionality with evolving payer requirements, supporting expansion efforts, and reducing reliance on manual processes and outsourced services. The Strategic Services ...
This includes aligning system functionality with evolving payer requirements, supporting expansion efforts, and reducing reliance on manual processes and outsourced services. The Strategic Services ...
Self-reliance and ability to operate independently with limited direction. * Effective working relationship with internal leaders and peers, as well as external clients. * Ability to effectively ...
Self-reliance and ability to operate independently with limited direction. * Effective working relationship with internal leaders and peers, as well as external clients. * Ability to effectively ...
Self-reliance and ability to operate independently with limited direction. * Effective working relationship with internal leaders and peers, as well as external clients. * Ability to effectively ...
Self-reliance and ability to operate independently with limited direction. * Effective working relationship with internal leaders and peers, as well as external clients. * Ability to effectively ...
Reliance information
See Raleigh, NC salary details
$14.6K - $47.5K
2% of jobs
$47.5K - $80.3K
2% of jobs
$80.3K - $113.2K
6% of jobs
$113.2K - $146.1K
5% of jobs
$146.1K - $178.9K
2% of jobs
$195.4K is the 25th percentile. Wages below this are outliers.
$178.9K - $211.8K
14% of jobs
The median wage is $238.4K / yr.
$211.8K - $244.7K
22% of jobs
$244.7K - $277.6K
13% of jobs
$289.3K is the 75th percentile. Wages above this are outliers.
$277.6K - $310.4K
22% of jobs
$310.4K - $343.3K
7% of jobs
$343.3K - $376.2K
3% of jobs
$14.6K
$234.5K
$376.2K
How much do reliance jobs pay per year?
What are the key skills and qualifications needed to thrive as a Reliance employee, and why are they important?
What are some typical challenges faced by professionals working at Reliance, and how can new employees prepare for them?
What are 'Reliance' jobs?
What is the difference between Reliance vs Supply Chain Coordinator?
| Aspect | Reliance | Supply Chain Coordinator |
|---|---|---|
| Required Credentials | High school diploma or equivalent; relevant certifications | High school diploma; certifications in logistics or supply chain preferred |
| Work Environment | Corporate offices, warehouses, retail outlets | Warehouses, distribution centers, offices |
| Industry Usage | Retail, telecommunications, energy sectors | Manufacturing, retail, logistics companies |
| Common Search Intent | Job roles at Reliance, Reliance employment opportunities | Supply chain jobs at Reliance, logistics roles at Reliance |
Reliance and Supply Chain Coordinator roles often overlap in industry and work environment, but Reliance refers to the company or brand, while Supply Chain Coordinator is a specific job title within the organization. Understanding these differences helps job seekers target the right opportunities within Reliance’s supply chain operations.

$244.50K/yr
Full-time
Posted 24 days ago
Fidelity Investments rating
8.7
Based on 264 frontline employees who took The Breakroom Quiz
14th of 138 rated financial services
Job description
Director of Engineering - Contact Center Platform
Note: Fidelity will not provide sponsorship for this role.
The Role
The Enterprise Contact Center Technology team is seeking a Director of Engineering to lead the strategy, architecture, and delivery of our next-generation, omni-channel contact center platform. This platform is built primarily on open-source technologies, minimizing reliance on commercial software while enabling scalability, resilience, and rapid innovation across the enterprise.
In this role, you will provide technical and organizational leadership for teams responsible for core contact center capabilities, including call routing, queuing, reporting, workforce management, and advanced IVR across voice, chat, and digital channels. You will set architectural direction, establish engineering standards, and guide the integration of critical technologies such as Asterisk, FreeSWITCH, Kamailio, WebRTC, SIP, RTP, Matrix, and Rocket.Chat, as well as speech recognition and conversational AI solutions.
You will partner closely with senior technology leaders, product management, operations, and business stakeholders to align platform capabilities with enterprise priorities. The role includes leading large-scale migrations from legacy systems to cloud-native, open-source architectures; overseeing API and microservices strategies; and ensuring the platform meets high standards for security, reliability, performance, and regulatory compliance. You will also be accountable for engineering excellence through DevOps practices, CI/CD pipelines, automated testing, infrastructure-as-code, and continuous improvement.
The Expertise and Skills You Bring
10+ years of IT experience, with significant leadership responsibility and deep domain expertise in contact center, telephony, or real-time communications platforms.
Proven experience leading the design and delivery of enterprise-scale contact center solutions, including IVR, workforce management, and omni-channel platforms.
Strong background in telephony engineering, with hands-on knowledge of SIP, RTP, PBX, VoIP, and open-source voice platforms.
Demonstrated ability to define and govern cloud-native architectures, microservices ecosystems, and API strategies at scale.
Experience leading teams that deliver real-time communications, speech recognition, and conversational AI capabilities.
Strong understanding of DevOps, CI/CD, automated testing, and production operations in 24x7 environments.
Excellent leadership, communication, and stakeholder management skills, with the ability to translate complex technical concepts into clear business outcomes.
The Team
Enterprise Contact Center Technology delivers the world-class capabilities that connect Fidelity associates with millions of participants, members, and customers. The organization owns the voice, email, and web chat platforms that power these interactions and enable exceptional service experiences.
Continuous improvement is central to our mission. We seek leaders who foster innovation, engineering rigor, and a culture of learning, collaboration, and accountability. Our teams are driven by a deep obsession with customer and associate experience, operational excellence, and delivering long-term value to the business.
The platform supports 20+ million clients, processes 35+ million customer interactions annually, and operates on a 24x7 basis, requiring leadership focus on availability, scalability, performance, and resilience at enterprise scale.
Certifications:Category:Information TechnologyPlease be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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