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Reliability Program Manager Jobs in Fuquay Varina, NC

Osv_bioventus

Manager, IT Infrastructure

Durham, NC · Hybrid

... y programs.What you'll be doing: * Oversee the reliability, scalability, security, and resiliency of hybrid infrastructure platforms, including cloud services, enterprise networks, identity ...

Osv_bioventus

Manager, IT Infrastructure

Durham, NC · Hybrid

... y programs.What you'll be doing: * Oversee the reliability, scalability, security, and resiliency of hybrid infrastructure platforms, including cloud services, enterprise networks, identity ...

SAS

Sr Product Manager- CoreUI

Cary, NC · On-site

$118K - $156K/yr

... program management, and dependent product teams. * Prioritize roadmap tradeoffs across administration, tenant management, observability, onboarding, theming, modernization, reliability, and customer ...

SAS

Sr Product Manager- CoreUI

Cary, NC

$118K - $156K/yr

... program management, and dependent product teams. * Prioritize roadmap tradeoffs across administration, tenant management, observability, onboarding, theming, modernization, reliability, and customer ...

Pro Mach, Inc.

Manager, Engineering

Raleigh, NC · On-site

... and test programs that ensure all products meet the appropriate safety, reliability, and ... Manages workload and projects given out to the mechanical engineering team * Helps facilitate ...

Promachbuilt

Manager, Engineering

Raleigh, NC

... and test programs that ensure all products meet the appropriate safety, reliability, and ... Manages workload and projects given out to the mechanical engineering team * Helps facilitate ...

Pro Mach, Inc.

Manager, Engineering

Raleigh, NC · On-site

$90 - $120/hr

... and test programs that ensure all products meet the appropriate safety, reliability, and ... Manages workload and projects given out to the mechanical engineering team* Helps facilitate ...

Factory Motor Parts

Battery Marketer

Raleigh, NC · On-site

$17.50/hr

Sales incentives, contests, and proven customer programs. * Managers who are genuinely invested in ... Represent Factory Motor Parts with professionalism, safety, and reliability on every stop. WHY YOU ...

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Reliability Program Manager information

See Fuquay Varina, NC salary details

$51.2K

$97K

$139.2K

How much do reliability program manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for reliability program manager in Fuquay Varina, NC is $97,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $115,600.00 per year, depending on experience, location, and employer.

What is a reliability program manager?

A Reliability Program Manager is a professional responsible for developing, implementing, and managing programs that ensure the dependability and optimal performance of systems, equipment, or processes within an organization. They analyze data, identify potential risks, and create strategies to minimize downtime and improve reliability. Their role often involves cross-functional collaboration, continuous improvement initiatives, and adherence to industry standards and best practices. Reliability Program Managers are commonly found in sectors like manufacturing, energy, aerospace, and technology.

How does a reliability program manager typically collaborate with engineering and operations teams to drive improvements?

A Reliability Program Manager works closely with both engineering and operations teams to identify areas where equipment or process reliability can be enhanced. This involves facilitating cross-functional meetings, analyzing failure data, and aligning improvement initiatives with production goals. The manager often acts as a bridge, translating technical findings into actionable plans that operations can implement. Effective communication and the ability to prioritize projects based on impact and resource availability are key to successful collaboration.

What are the key skills and qualifications needed to thrive as a reliability program manager, and why are they important?

A Reliability Program Manager typically needs a solid background in engineering, reliability analysis, and project management, often supported by a relevant degree and certifications like Certified Reliability Engineer (CRE). Familiarity with reliability modeling software, root cause analysis tools, and asset management systems is common in the role. Strong leadership, problem-solving, and communication skills are crucial for effectively coordinating teams and driving reliability initiatives. These skills are essential to ensure equipment uptime, reduce operational risks, and optimize organizational performance.

What is the difference between Reliability Program Manager vs Maintenance Engineer?

AspectReliability Program ManagerMaintenance Engineer
Primary FocusDeveloping and implementing reliability strategies to improve equipment uptimePerforming maintenance tasks to repair and maintain equipment
CertificationsReliability certifications (e.g., RCM, RCPE) often preferredMechanical or electrical engineering degrees, maintenance certifications
Work EnvironmentOffice-based planning, cross-department collaborationFieldwork, plant or facility maintenance
Industry UsageCommon in manufacturing, energy, and industrial sectorsCommon in manufacturing, facilities management, and industrial plants

The Reliability Program Manager focuses on strategic reliability initiatives to prevent failures, while Maintenance Engineers handle hands-on repair and maintenance tasks. Both roles are essential for operational efficiency but differ in scope and responsibilities.

What job categories do people searching Reliability Program Manager jobs in Fuquay Varina, NC look for? The top searched job categories for Reliability Program Manager jobs in Fuquay Varina, NC are:
What cities near Fuquay Varina, NC are hiring for Reliability Program Manager jobs? Cities near Fuquay Varina, NC with the most Reliability Program Manager job openings:
Reliability Program Manager jobs near you

Major Incident Manager

First-Citizens Bank & Trust Company

Raleigh, NC • On-site

Other

Re-posted 5 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Overview
This position enhances the operational reliability, resilience, and stability of enterprise IT services through effective Major Incident Management practices. The role is responsible for leading the response to high-impact incidents, minimizing business disruption, and restoring service as quickly as possible. Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process leader during critical events and ensures compliance with all applicable IT or Enterprise Service Management (ITSM or ESM) standards and regulations. Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle.
Responsibilities
Major Incident Management & Process Improvement
Leads the end-to-end lifecycle of major incidents, including detection, prioritization, escalation, coordination, and resolution. Drives continuous improvement of incident management processes, runbooks, and response frameworks to enhance operational effectiveness. Conducts post-incident reviews (PIRs) to identify root causes and preventative measures. Ensures incidents, problems, and associated changes are managed efficiently while maintaining service levels across platforms.
Incident Command & Coordination
Acts as Incident Commander during major incidents, coordinating cross-functional technical teams, vendors, and stakeholders to rapidly restore service. Establishes clear roles, timelines, and action plans during incident bridges. Removes blockers and ensures timely decision-making under pressure.
Reporting & Analytics
Responsible for documenting incidents, producing executive-level reports, and tracking key performance metrics such as MTTR (Mean Time to Restore), MTTD (Mean Time to Detect), incident volume, and SLA adherence. Monitors trends and provides data-driven insights to improve service reliability and reduce recurring issues.
Collaboration
Partners with infrastructure, application, cybersecurity, and business teams to drive swift resolution of major incidents and improve long-term service resilience. Collaborates with Problem Management to ensure root cause analysis is completed and corrective actions are tracked. Supports Change Management to reduce incident risk from changes.
Communication
Provides clear, concise, and timely communication to stakeholders at all levels during major incidents, including executive leadership. Publishes incident summaries, status updates, and post-incident reports. Ensures communication standards are met during high-pressure scenarios with a focus on transparency and business impact.
Governance & Compliance
Ensures adherence to ITIL and organizational ITSM standards. Supports audit and compliance requirements related to incident and change management processes. Maintains documentation, playbooks, and escalation procedures.
Training & Enablement
Leads or supports training for IT teams on incident response procedures, tools, and best practices. Promotes a culture of operational excellence and continuous improvement.
Qualifications
Bachelor's Degree and 4 years of experience in Information Technology System Engineer OR High School Diploma or GED and 8 years of experience in Information Technology System Engineer
Preferred Area of Experience:
ITSM Process Management (Incident, Major Incident, Problem, Change, or other relevant ITSM/ESM processes)
License or Certification Type:
  • ITIL Certification (v3 or v4) - Preferred
  • Six Sigma (Green Belt or higher) - Preferred

Preferred Experience:
  • 5+ years of hands-on experience in Major Incident Management or Incident Command roles in a large enterprise environment
  • Proven ability to lead severity 1 / critical outages affecting customer-facing or mission-critical systems
  • Strong experience with ITSM tools (e.g., ServiceNow, BMC Remedy, or similar)
  • Demonstrated success in reducing MTTR and improving incident response maturity
  • Experience facilitating post-incident reviews (PIRs) and driving root cause resolution through Problem Management
  • Ability to manage high-pressure situations, make rapid decisions, and coordinate distributed teams
  • Strong understanding of infrastructure, applications, cloud platforms and networking concepts
  • Excellent executive communication and stakeholder management skills
  • Familiarity with SRE principles, observability tools, and event management frameworks is a plus

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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