Reliability Program Manager Jobs in Massachusetts

Are you inspired by invention. Is problem solving through teamwork in your DNA. Do you like the idea of seeing how your work impacts the bigger picture.

Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply leading edge advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet.
The Robotics Delivery and Packaging Innovation (RDPI) Global Engineering Hardware Development team drives product development for advanced packaging and sortation automation solutions throughout the Concept, Alpha, and Beta phases of the Product Development Process (PDP). In this role, you will be responsible for end-to-end ownership of hardware development programs, managing development schedules, prioritizing workstreams, and coordinating deliverables with both upstream planning and downstream production teams to ensure seamless transitions between PDP phase gates.
As a Hardware Development Technical Program Manager, you will enable engineering disciplines to focus on design and testing by leading technical reviews, tracking progress against functional requirements, owning key milestone reviews and maintaining a robust risk management framework that proactively identifies and mitigates potential issues before they impact schedules or deliverables

You will partner with Engineering Technical Leads and Product Management Teams to influence the development process and deliver transformative solutions by balancing schedule constraints, technical requirements, and cost optimization, while focusing on the long-term success and adoption of our innovations.
This role requires a unique blend of technical depth, program management expertise, and leadership skills to successfully drive hardware development programs from concept to completion while maintaining strong alignment with business objectives and customer needs. You are expected to work independently with a strong sense of ownership in a complex, fast-paced, and high-ambiguity environment where multi-tasking is required.
Key job responsibilities
Product Development Leadership
- End-to-end ownership of hardware development through Concept, Alpha and Beta phases
- Drive technical reviews and milestone completions
- Manage development schedules and prioritize workstreams
- Coordinate seamless transitions between PDP phase gates
Technical Program Oversight
- Track progress against business and functional requirements
- Lead key milestone reviews in Concept, Alpha, and Beta phases at the Executive Leadership level.
- Manage program resources and capacity planning
- Drive cost optimization without compromising schedules
Risk Management
- Maintain robust risk tracking and mitigation frameworks
- Evaluate and escalate risks appropriately
- Coordinate cross-functional risk response
- Own risk documentation and reporting to RDPI Leadership
Stakeholder Management
- Partner with Engineering Technical Leads and Product Management Teams
- Facilitate cross-functional collaboration across Hardware, Controls, Software, Test Engineering, Reliability, and Deployment teams
- Drive effective communication across all levels
Execution Framework
- Maintain integrated schedules in program management tools
- Track milestones and dependencies
- Manage resource allocation and constraints
- Own weekly/bi-weekly program reviews
- Prepare and present at Global Engineering Monthly Business Reviews
- Maintain program documentation and metrics
- Contribute to Product Roadmap key milestones reporting
A day in the life
As a Hardware Development TPM in RDPI Global Engineering, you'll lead daily stand-ups with Hardware, Controls, Software, Test Engineering, Reliability, and Product Management teams to track progress against functional and non-functional requirements and remove blockers. You'll facilitate technical milestone reviews where Engineering teams present data-driven recommendations enabling leadership go/no-go decisions

Your primary customers are RDPI Leadership who depend on your program insights for investment decisions, engineering disciplines who need schedule clarity and obstacle removal, and Amazon's fulfillment network operations teams who will deploy your automation solutions. You'll solve ambiguous challenges like managing accelerated schedules, influencing trade-off decisions against Product Development Process, resolving cross-functional conflicts, driving cost optimization while maintaining quality, and establishing program management frameworks in newly formed programs lacking structure.
About the team
The RDPI Global Engineering Hardware Development team drives innovation in packaging and sortation automation that transforms how Amazon delivers to customers worldwide. We're a collaborative team of TPMs, Hardware Design Engineers, Controls Engineers, Systems Engineers, Test Engineers, and Reliability Engineers united by a mission to develop sustainable, scalable automation solutions that reduce cost to serve while improving customer experience

Our culture emphasizes ownership, technical depth, and long-term thinking-we design solutions meant to operate for 10-15 years across hundreds of fulfillment centers. We thrive in ambiguity, moving quickly from concept to prototype while maintaining rigorous engineering standards. We celebrate diverse perspectives, encourage healthy debate, and commit fully once decisions are made.