Reliability Director Jobs in Rochester, NY (NOW HIRING)

Lifetime Assistance – Direct Support Professional (Residential)
Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview:

Job Title: Direct Support Professional – Residential
Location: Multiple locations in Rochester, NY 14464
Department: Residential Services
Reports To: Residential Manager
Employment Type: Part Time 20-29 Hours & Full Time - 30-40 Hours, Evening opportunities available (weekend availability required)
Starting Wage: $21.55/hour plus weekend and/or evening shift differential

The Direct Support Professional (DSP) – Residential plays a critical role in supporting individuals with intellectual and developmental disabilities to lead meaningful lives. DSPs provide hands-on care, implement individualized support plans, ensure safety, and promote personal growth, independence, and community inclusion. This position requires empathy, integrity, reliability, and a strong commitment to the well-being and rights of the individuals supported.

Why You Should Work for Lifetime Assistance?

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
• Career Growth: Clear pathways to advancement, leadership training, and coaching support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.
• Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities:

• Provide personal care and assistance with daily living activities, including hygiene, grooming, dressing, meals, and household tasks including thorough cleaning.
• Support individuals in developing independence, self-help, and social skills.
• Ensure health, safety, and well-being of individuals, including medication administration (if certified).
• Implement and document progress on individualized service plans and daily supports.
• Encourage community integration and participation in social and recreational activities.
• Drive agency vehicles for transportation as needed.
• Maintain positive, professional communication with individuals, families, and colleagues.
• Complete required trainings, certifications, and ongoing professional development.

What You Bring:

• Education & Experience: No prior experience required—ideal candidates are dependable, friendly, caring, and trustworthy.
• Certifications & Requirements:
• Must meet Lifetime Assistance’s Vehicle Operator requirements (except overnight/relief shifts).
• First Aid/CPR, SCIP-R, and Medication Administration certification (or ability to obtain).
• Must pass all required background checks and clearances (e.g., SCR, Fingerprinting, SEL, MHL).
• Skills & Competencies:
• Ability to follow individualized plans and safety protocols.
• Basic computer literacy for documentation in the Electronic Health Record.
• Clear written and verbal communication skills.
• Strong problem-solving and adaptability.

Our Mission & Culture:

• Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
• Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
• Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

Are You Ready to Begin?

If you’re compassionate, dependable, and eager to make a difference, apply today to join the Lifetime Assistance family. Together, we’re building lives of independence—one person at a time.

Equal Opportunity Employer

Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us