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Relay Operator Jobs in Florida (NOW HIRING)

Farah & Farah

Intake Operator

Jacksonville, FL · On-site

$16.50 - $22/hr

As an Intake Operator at Farah and Farah, you will be the first point of contact for all incoming ... Provide support and relay important information as needed. * Compliance: Adhere to all legal and ...

St. Joe

PBX Concierge at Watercolor Inn

FL · On-site

Job Summary The PBX Operator/Switchboard Operator serves as the first point of contact for all ... Take, record, and relay messages accurately * Access system to print guest messages on PBX printer ...

JW Marriott Marquis Miami

Hotel Phone Operator

Miami, FL · On-site

$18 - $19/hr

Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest ...

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Relay Operator information

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How much do relay operator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for relay operator in Florida is $15.00, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $16.54 per hour, depending on experience, location, and employer.

What are the main responsibilities of a Relay Operator during a typical shift?

As a Relay Operator, your primary responsibility is to facilitate communication by accurately relaying messages between individuals, typically between those who are deaf, hard of hearing, or speech-impaired and standard telephone users. You will use specialized systems to transcribe voice to text and vice versa while adhering to strict confidentiality and accuracy standards. The role often involves sitting at a dedicated workstation, handling a steady flow of calls, and maintaining focus to provide prompt, clear service. Relay Operators often work independently but are also supported by a team of supervisors and fellow operators who assist with training or complex situations. This position helps bridge vital communication gaps and plays a critical role in ensuring equal access to telecommunication services for all users.

What are the key skills and qualifications needed to thrive in the Relay Operator position, and why are they important?

To thrive as a Relay Operator, you need keen attention to detail, strong listening skills, and the ability to accurately relay spoken communication, often supported by a high school diploma or equivalent. Familiarity with specialized telecommunications equipment, TTY/TDD devices, and operator consoles is commonly required, with on-the-job training or certification provided by employers. Patience, professionalism, and excellent verbal communication are important soft skills for maintaining quality service and managing stressful or repetitive tasks. These abilities are essential to ensure seamless, confidential, and precise information exchange between parties who rely on relay services for effective communication.

What is a Relay Operator job?

A Relay Operator facilitates communication for individuals with hearing or speech disabilities by relaying phone conversations between text-based systems and voice callers. They transcribe spoken words into text and read typed messages aloud to ensure smooth communication. Relay Operators must type quickly and accurately while maintaining confidentiality. This role is essential in providing equal access to telecommunication services.

What job categories do people searching Relay Operator jobs in Florida look for? The top searched job categories for Relay Operator jobs in Florida are:
What cities in Florida are hiring for Relay Operator jobs? Cities in Florida with the most Relay Operator job openings:
Relay Operator jobs near you
Infographic showing various Relay Operator job openings in Florida as of June 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Temporary. Highlights an 100% In-person job distribution, with an average salary of $31,190 per year, or $15 per hour.
Intake Operator

Intake Operator

Farah & Farah

Jacksonville, FL • On-site

$16.50 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Farah and Farah, P.A. is a leading personal injury law firm dedicated to serving the community with integrity, compassion, and exceptional legal expertise. Our team is passionate about fighting for justice and providing outstanding support to our clients. We are currently seeking an enthusiastic and detail-oriented Intake Operator to join our Jacksonville office and contribute to our mission of client advocacy.

As an Intake Operator at Farah and Farah, you will be the first point of contact for all incoming calls. Calls can vary from prospective clients seeking legal assistance to directing inquiries to another office or case. Your primary responsibility will be to manage and triage all incoming calls, ensuring that each caller receives prompt and professional attention. You will gather essential information and facilitate the smooth transition of calls to their appropriate resource.

Key Responsibilities:

  • Caller Interaction: Answer incoming calls, emails, and online inquiries from potential clients, established clients, vendors, etc. Provide courteous and professional assistance, addressing initial questions and concerns.
  • Information Gathering: Inquire and discover the caller needs to help direct calls with compassion and empathy.
  • Team Collaboration: Work closely with intake team, attorneys, paralegals, and other team members to ensure a seamless client experience. Provide support and relay important information as needed.
  • Compliance: Adhere to all legal and ethical standards, maintaining client confidentiality and complying with firm policies and procedures.

Minimum Qualifications:

  • Education: High school diploma or equivalent required; associate’s or bachelors' degree preferred.
  • Experience: Previous experience in a customer service, administrative, or legal intake role is highly desirable. Experience in a legal environment is a plus.
  • Skills: Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. Proficiency in Microsoft Office Suite and experience with case management software is advantageous.
  • Attributes: Professional demeanor, consistent empathetic attitude, and the ability to handle sensitive information with discretion. Capable of managing multiple tasks and adapting to a fast-paced environment.

Benefits We Offer:

  • 401(k) with matching contributions
  • Comprehensive health, dental, and vision insurance
  • Life insurance and short-term disability coverage
  • Paid time off and an employee assistance program
  • Health savings account
  • Referral program

Schedule:

  • 8-hour shift
  • Dayshift up until 6PM
  • Monday to Friday
  • Onsite, Professional Office/Call Center Setting

Equal Opportunity Statement: Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.