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Relay Operator Jobs in Florida (NOW HIRING)

NOVO ARBOR-E LLC

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Driver CDL A

Kissimmee, FL

CDL Class A Truck Driver We are seeking a professional CDL Class A Driver with a minimum of 2 years of verifiable experience operating 53' equipment. Amazon Relay experience is preferred, but not ...

NOVO ARBOR-E LLC

Be Seen First

Driver CDL A

Kissimmee, FL

CDL Class A Truck Driver We are seeking a professional CDL Class A Driver with a minimum of 2 years of verifiable experience operating 53' equipment. Amazon Relay experience is preferred, but not ...

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Relay Operator information

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$8

$14

$21

How much do relay operator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for relay operator in Florida is $15.00, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $16.54 per hour, depending on experience, location, and employer.

What are the main responsibilities of a Relay Operator during a typical shift?

As a Relay Operator, your primary responsibility is to facilitate communication by accurately relaying messages between individuals, typically between those who are deaf, hard of hearing, or speech-impaired and standard telephone users. You will use specialized systems to transcribe voice to text and vice versa while adhering to strict confidentiality and accuracy standards. The role often involves sitting at a dedicated workstation, handling a steady flow of calls, and maintaining focus to provide prompt, clear service. Relay Operators often work independently but are also supported by a team of supervisors and fellow operators who assist with training or complex situations. This position helps bridge vital communication gaps and plays a critical role in ensuring equal access to telecommunication services for all users.

What are the key skills and qualifications needed to thrive in the Relay Operator position, and why are they important?

To thrive as a Relay Operator, you need keen attention to detail, strong listening skills, and the ability to accurately relay spoken communication, often supported by a high school diploma or equivalent. Familiarity with specialized telecommunications equipment, TTY/TDD devices, and operator consoles is commonly required, with on-the-job training or certification provided by employers. Patience, professionalism, and excellent verbal communication are important soft skills for maintaining quality service and managing stressful or repetitive tasks. These abilities are essential to ensure seamless, confidential, and precise information exchange between parties who rely on relay services for effective communication.

What is a Relay Operator job?

A Relay Operator facilitates communication for individuals with hearing or speech disabilities by relaying phone conversations between text-based systems and voice callers. They transcribe spoken words into text and read typed messages aloud to ensure smooth communication. Relay Operators must type quickly and accurately while maintaining confidentiality. This role is essential in providing equal access to telecommunication services.

What job categories do people searching Relay Operator jobs in Florida look for? The top searched job categories for Relay Operator jobs in Florida are:
What cities in Florida are hiring for Relay Operator jobs? Cities in Florida with the most Relay Operator job openings:
Relay Operator jobs near you
Infographic showing various Relay Operator job openings in Florida as of June 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Temporary. Highlights an 100% In-person job distribution, with an average salary of $31,190 per year, or $15 per hour.

PBX Operator (Seasonal) at Watercolor Inn

THE ST JOE COMPANY

Santa Rosa Beach, FL • On-site

Other

Posted 7 days ago

Job description

Job Summary

The PBX Operator/Switchboard Operator serves as the first point of contact for all callers and guests seeking assistance.  The role is responsible for providing prompt, courteous and efficient handling of all incoming calls, as well as assistance for outgoing calls which transpire through the PBX system. The PBX Operator/Switchboard Operator also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.

Primary Responsibilities & Essential Functions

  • Maintain knowledge of and comply with all departmental policies, service procedures, and standards
  • Maintain complete knowledge of correct maintenance and use of equipment
  • Maintain complete knowledge events, including but not limited to, scheduled daily activities, in-house groups, hotel extensions, all special requests, hours of operation for each outlet, features and services provided by the hotel, and all front desk operations
  • Always maintain positive guest relations.
  • Document and resolve guest complaints, ensuring guest satisfaction
  • Provide callers with accurate information on hotel facilities and services
  • Respond to all incoming telephone calls within 3 rings, using proper salutation and closing
  • Route callers to appropriate department
  • Monitor busy lines; check back with caller on hold to update status and offer to take a message or offer a callback
  • Take, record, and relay messages accurately
  • Access system to print guest messages on PBX printer and coordinate delivery with Bell Stand
  • Accept, record and deliver wake-up calls
  • Assist callers with credit card, calling card, collect, overseas and person to person calls
  • Accept and process all guest requests including but not limited to, screening calls, do not disturb, call forwarding, and non-registered guest calls
  • Utilize property management software to handle guest inquiries
  • Assist with any front desk operations opening and closing tasks
  • Review status of assignments and any follow-up action with on-coming Operator
  • Assist in emergency situations as central communication center for hotel
  • Assist as other duties are assigned

Education and Experience

  • Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs   
  • Ability to read, write, speak, and communicate in basic English preferred   
  • Previous phone customer experience preferred   
  • Previous experience in a related hospitality position preferred  

Knowledge, Skills, Abilities

  • Detail oriented and thorough    
  • Ability to perform consistent work to the highest of standards   
  • Ability to remain discreet and respect the privacy of guests   
  • Ability to interact with guests in a pleasant friendly way   
  • Ability to work in both a team environment and independently 
  • Excellent time management skills  
  • Must be a service minded individual with a positive attitude who truly enjoys helping others
  • Must be quick thinking and adept at handling phone calls
  • Background in the service industry heavily preferred

Physical Demands

  • Walking, standing for long periods of time
  • Lifting, bending, reaching as needed
  • Frequent keyboarding
  • Must be able to life 25lbs

Working Conditions

  • Primarily indoors
  • Possible exposure to extreme heat or cold depending on season
  • Possible exposure to a somewhat noisy environment

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.  The St. Joe

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