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Relationship Manager Jobs in Waterloo, IL (NOW HIRING)

BAI

Relationship Manager

Saint Louis, MO · Hybrid

$75K - $80K/yr

Relationship Manager Reports To: Manager, Client Retention - Learning & Development BAI and RMA have come together as ProSight Financial Association, a leading industry organization whose purpose is ...

Thrive

Relationship Manager

Evansville, IL · On-site

Evansville, IN Belleville, IL The primary function of the Relationship Manager / Sales Rep is to grow, create, and increase revenue and number of merchants within an assigned territory through sales ...

First Bank

Relationship Manager IV

Saint Louis, MO · On-site

$132K - $165K/yr

About this Role A Sr. Commercial Loan Officer / Relationship Manager develops and maintains a client relationship portfolio for a given market area. Drawing on your superior communication and ...

PNC Bank

Relationship Mgr III - AMG

Clayton, MO · On-site

Responsible for the development and execution of a relationship management plan to acquire and retain clients. Is accountable for ongoing exceptional client experience. Responsible for managing a ...

New

PNC

Relationship Mgr III - AMG

Clayton, MO · On-site

Responsible for the development and execution of a relationship management plan to acquire and retain clients. Is accountable for ongoing exceptional client experience. Responsible for managing a ...

New

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All JobsRelationship JobsRelationship Manager JobsRelationship Manager Jobs in Waterloo, IL

Relationship Manager information

See Waterloo, IL salary details

$25.9K

$74.7K

$130.1K

How much do relationship manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for relationship manager in Waterloo, IL is $74,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a relationship manager?

A relationship manager specializes in the management of client relationships for a company to ensure the customer is content with the service or products they receive. As a relationship manager, your responsibilities include providing customer service, answering client questions, developing new client relationships, and acting as an advisor regarding service and product options. You may serve as both a salesperson and liaison for the company. You can find relationship manager positions in various fields and industries, including the investment and financial management fields.

What does a relationship manager do?

A Relationship Manager is responsible for building and maintaining strong relationships with clients or customers, often within financial institutions, banks, or corporate settings. Their main duties include understanding client needs, providing tailored solutions, and ensuring customer satisfaction. Relationship Managers also seek opportunities to grow business with existing clients and may handle conflict resolution or problem-solving. They act as a primary point of contact, working to foster loyalty and long-term partnerships.

How does a relationship manager typically collaborate with other departments to support client needs?

Relationship Managers work closely with teams such as product specialists, credit analysts, and customer service representatives to deliver comprehensive solutions for clients. Effective collaboration ensures that clients receive tailored recommendations and seamless service across different areas of the organization. Regular communication and meetings help Relationship Managers stay informed about product updates and client feedback, enabling them to address issues promptly and maintain strong client relationships.

What are the key skills and qualifications needed to thrive as a relationship manager, and why are they important?

To thrive as a Relationship Manager, you need strong interpersonal skills, a background in business or finance, and experience in client relationship management. Familiarity with CRM software, financial products, and relevant industry certifications like CFA or CFP are often advantageous. Excellent communication, problem-solving, and negotiation abilities help build client trust and handle complex situations effectively. These skills are crucial for fostering long-term client relationships, driving business growth, and ensuring customer satisfaction.

What is the difference between Relationship Manager vs Customer Service Representative?

AspectRelationship ManagerCustomer Service Representative
Required credentialsBachelor's degree often in finance, business, or related fieldsHigh school diploma or equivalent, some roles may prefer post-secondary education
Work environmentBanking, financial services, corporate accountsRetail stores, call centers, service desks
Employer and industry usageFinancial institutions, wealth management firmsRetail companies, telecom, utilities
Common search and comparison intentUnderstanding client relationship roles, career pathsCustomer support roles, service skills

While both roles involve client interaction, a Relationship Manager focuses on building long-term client relationships, often in financial services, requiring specialized credentials. Customer Service Representatives handle day-to-day customer inquiries and support, typically in retail or service industries. The roles differ in responsibilities, credentials, and work environments, but both are essential for client engagement.

More about Relationship Manager jobs

What cities near Waterloo, IL are hiring for Relationship Manager jobs?

Cities near Waterloo, IL with the most Relationship Manager job openings:

Relationship Manager jobs near you
Infographic showing various Relationship Manager job openings in Waterloo, IL as of August 2026, with employment types broken down into 92% Full Time, 3% Part Time, and 5% Contract. Highlights an 70% In-person, and 30% Remote job distribution, with an average salary of $74,749 per year, or $35.9 per hour.

Relationship Manager

BAI

Saint Louis, MO • Hybrid

$75K - $80K/yr

Full-time

Retirement, PTO

Re-posted 16 days ago

Job description

Relationship Manager
Reports To: Manager, Client Retention - Learning & Development

BAI and RMA have come together as ProSight Financial Association, a leading industry organization whose purpose is to empower financial services leaders to strengthen and advance our industry. The strategic combination brings together RMA's expertise in serving the commercial banking and risk management functions and BAI's knowledge in serving the retail banking and regulatory compliance functions. It's a complementary union of two non-profit organizations that have always had their members' and customers' best interests in mind. Our industry-leading offerings include: peer sharing events, thought leadership, learning and development, and decision support solutions. Our work creates positive ripple effects throughout financial services organizations and ultimately helps consumers, businesses and communities thrive.

The Relationship Manager is responsible for managing relationships with existing Learning & Development customers through direct customer contact and calling on bank and credit union customers in an assigned territory to identify business needs, renew existing products and sell additional products. Based on customer needs assessment and potential account value, the Relationship Manager may travel to give executive-level presentations to key decision-makers. As a member of the Learning & Development sales team, you will work in a fast-paced, team-oriented environment. The successful candidate will contribute to the business goals by meeting monthly, quarterly and annual sales objectives. ProSight has a strong brand and a leading market position in an industry where compliance requirements are increasing dramatically, all creating much opportunity for sales growth.

Responsibilities:
Call on existing customers to provide proactive customer support, secure customer renewal contracts and lead discussions with customers for additional product sales.
Provide training and support to targeted customers for the Learning Manager System.
Prepare, coordinate and follow-up on customer email campaigns with the emphasis on maintaining customer relationships, promoting the BAI brand and cross selling BAI products.
Serve as primary contact for assigned territory, acting as the customer's advocate and coordinator of requests, results and service.
Plan and execute face to face customer visits as needed.
Develop account strategies and a network of contacts at various levels/functional responsibility within each organization in the assigned territory.
Manage existing customers through all stages of the renewal sales cycle - proactive customer support, renewal and additional product sales opportunities, proposal, negotiation, closing and post-sale follow-up.
Conduct a needs assessment and develop recommendations/proposals to renew and/or upgrade contracts of existing customers.
Demonstrate technology products and solutions over the phone and Internet.
Stay attuned to market trends, competition, customer needs, pricing and other factors that may impact sales.
Build and maintain long-term customer relationships.
Manage and maintain a renewal and add-on product sales funnel to achieve all sales goals within assigned territory.
Provide realistic sales forecasts.
Manage contract negotiations, service requirements and details to close the sale.
Manage territory, sales cycle and customers in CRM system.
Requirements:
A minimum of 3-5 years' experience in an inside sales role with proven results in business-to-business solutions selling or a related customer service role
Experience with organizing and managing an assigned territory
Strong organizational skills and the ability to work in an independent, self-directed environment
Experience in a high-volume, telephone-based inside selling environment
Experience selling products in a Software as a Service (SaaS) business model a plus
Experience in the financial services industry a plus
A history of meeting or exceeding assigned sales quotas
Technologically savvy, with extensive use of the Microsoft Office suite and ability to learn and demonstrate proprietary systems
Demonstrated high-energy, tenacity and dedication to excellence as a sales professional
Experience in maintaining long-term customer relationships
A successful record of upgrading and/or renewing existing customers
Desire for professional development
Motivated by an internal desire to win and a desire to increase your own personal wealth
Bachelor's degree required
The compensation range for this position is $75,000 - $80,000 which includes base salary and participation in a commission plan based on individual sales results. ProSight offers an outstanding benefits package with comprehensive insurance coverage, a 401(k) plan with company match, flexible paid time off, hybrid and remote working models, tuition assistance and the ability to work in a collaborative, team-oriented environment.
To learn more about our company please visit www.prosightfa.org.

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