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Relation Manager Jobs in Calgary, AB (NOW HIRING)

We are currently seeking an Owner Relations Agent to join our Customer Support team. This role ... Manage emotions (calm, non-defensive, respectful) * Participate in Cross-training to develop new ...

Support the development of other corporate disclosures, including management's discussion and ... relations materials and develop a deep understanding of South Bow's business. Minimum ...

Customer Relations Management * Act as a point of escalation for customer complaints or issues and ensure timely resolution. * Work closely with the sales team to gather insights about customer ...

Sales Manager

Calgary, AB ยท On-site

CA$80K - CA$130K/yr

Customer Relations Management * Act as a point of escalation for customer complaints or issues and ensure timely resolution. * Work closely with the sales team to gather insights about customer ...

Based in Calgary and reporting to the Team Lead of Indigenous Relations, the successful candidate ... Manage records of Consultation. * Collaborate with project teams to adhere to regulatory timelines ...

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Relation Manager information

What is a relation manager?

Relation Managers are professionals responsible for building and maintaining strong relationships with clients, customers, or business partners. They act as the main point of contact, ensuring client satisfaction by addressing concerns, providing solutions, and understanding client needs. Relation Managers often work in banking, finance, hospitality, and sales, where they help retain clients and identify opportunities for growth. Their goal is to foster long-term partnerships that benefit both the client and the organization.

What are the key skills and qualifications needed to thrive as a relation manager?

To thrive as a Relationship Manager, you need strong interpersonal skills, business acumen, and a relevant degree in business, finance, or a related field. Familiarity with CRM software, data analysis tools, and often certifications in sales or financial services are typically required. Exceptional communication, problem-solving abilities, and a client-focused attitude distinguish top performers in this role. These skills are crucial for building lasting client relationships, driving business growth, and ensuring customer satisfaction.

What are some common challenges faced by a relation manager, and how can they be overcome?

Relationship Managers often face the challenge of balancing the needs of multiple clients while meeting organizational goals. Managing client expectations, handling difficult conversations, and staying updated on market trends can also be demanding. Successful Relationship Managers prioritize clear communication, proactive problem-solving, and continuous professional development. Building strong internal networks within the company also helps in delivering better solutions to clients and overcoming obstacles efficiently.

What is the difference between Relation Manager vs Account Executive?

AspectRelation ManagerAccount Executive
Primary RoleMaintains and nurtures client relationships to ensure satisfaction and retentionGenerates new business and manages client accounts to meet sales targets
Work EnvironmentClient-facing, ongoing relationship managementSales-driven, project-based interactions
Required SkillsCommunication, relationship-building, customer serviceSales, negotiation, presentation skills
Industry UsageBanking, finance, corporate servicesMarketing, advertising, sales sectors

While both roles involve client interaction, Relation Managers focus on maintaining long-term relationships and client satisfaction, whereas Account Executives primarily aim to acquire new clients and close sales. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What does a relation manager get paid?

A relation manager's salary varies depending on experience, industry, and location, but typically ranges from $50,000 to $100,000 annually. In larger organizations or with specialized skills, salaries can exceed this range, and bonuses or commissions may also be part of compensation packages.

What is the salary of a relation manager?

The salary of a relation manager typically ranges from $50,000 to $80,000 annually, depending on experience, industry, and location. Senior relation managers or those in specialized sectors can earn higher salaries, often exceeding $100,000 with bonuses and benefits included.

What job categories do people searching Relation Manager jobs in Calgary, AB look for?

The top searched job categories for Relation Manager jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Relation Manager jobs?

Cities near Calgary, AB with the most Relation Manager job openings:

Infographic showing various Relation Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution.

Manager of Employee Relations

Tsuut'ina Nation Police Service

Tsuu T'ina, AB โ€ข On-site

Full-time

Retirement

Re-posted 6 days ago


Job description

Manager of Employee Relations

ABOUT THE SERVICE

The Tsuut'ina Nation Police Service is a great place to work. We're small enough that you'll get to know your colleagues, yet large enough to offer meaningful career growth and advancement opportunities.


Working for the Tsuut'ina Nation Police Service offers a competitive salary, comprehensive benefits package, pension plan, and opportunities for professional development.


The Tsuut'ina Nation Police Service is one of the fastest-growing police agencies in Canada, serving a progressive and supportive First Nation community while providing culturally responsive policing services.


POSITION SUMMARY

The Tsuut'ina Nation Police Service is seeking an experienced and collaborative Manager of Employee Relations to lead and oversee the organization's human resources and employee relations functions.


Reporting to the Executive Director of Community Impact and Innovation, this position is responsible for delivering strategic and operational human resources services that foster a respectful, inclusive, and high-performing workplace. The Manager of Employee Relations serves as a trusted advisor to leadership and employees, providing expertise in employee relations, performance management, workplace investigations, recruitment, compensation and benefits administration, policy development, and legislative compliance.


This role requires a strong understanding of employment legislation, best practices in human resources, and the unique environment of policing. The successful candidate will demonstrate professionalism, sound judgment, discretion, and a commitment to supporting both organizational excellence and employee well-being.

KEY RESPONSIBILITIES

Employee Relations & Advisory

  • Serve as the primary resource for employee and management inquiries related to Human Resources and employee relations.
  • Partner with Executive Leadership to provide guidance on employee relations matters, conflict resolution, disciplinary processes, and workplace investigations.
  • Lead and facilitate workplace investigations while ensuring procedural fairness and confidentiality.
  • Support managers in addressing performance concerns through coaching, documentation, and corrective action processes.
  • Process employee complaints and grievances while promoting respectful workplace practices.
  • Foster employee engagement initiatives that strengthen organizational culture and morale.

Human Resources Operations

  • Organize, streamline, and oversee all Human Resources operations across the organization.
  • Maintain complete and accurate employee records while ensuring compliance with legislative and organizational requirements.
  • Administer employee lifecycle processes including recruitment, onboarding, promotions, transfers, leaves of absence, and terminations.
  • Process employment changes, anniversary salary increases, and employee profile updates.
  • Ensure all personnel files remain organized, secure, and confidential.
  • Maintain and update organizational charts, job descriptions, and HR documentation.

Recruitment & Talent Acquisition

  • Lead full-cycle recruitment for civilian and sworn positions.
  • Coordinate recruitment activities with hiring managers and Executive Leadership.
  • Prepare job postings, screen applicants, conduct interviews, complete reference checks, and coordinate background investigations.
  • Support onboarding and orientation of new employees.
  • Develop and implement recruitment strategies that attract diverse and qualified candidates.

Compensation, Benefits & Pension Administration

  • Administer employee compensation and benefit programs.
  • Coordinate employee enrolment, updates, and changes to benefit plans.
  • Lead the administration of pension programs and serve as the primary liaison with pension providers.
  • Coordinate return-to-work and workplace accommodation programs.
  • Review benefit offerings and recommend enhancements that support employee wellness and organizational sustainability.
  • Conduct compensation reviews and market analyses as required.

Performance Management & Learning

  • Guide supervisors and employees through the performance management process.
  • Maintain records of employee certifications, mandatory training, and professional development.
  • Ensure recurring certifications and accreditations remain current.
  • Support leadership development and succession planning initiatives.

Policy Development & Compliance

  • Develop, review, implement, and maintain Human Resources policies, procedures, and best practices.
  • Ensure compliance with applicable employment legislation, occupational health and safety requirements, privacy legislation, and policing-related standards.
  • Monitor legislative changes and recommend policy updates accordingly.
  • Support organizational initiatives that promote equity, diversity, inclusion, and cultural safety.

Leadership

  • Provide leadership and mentorship within the Human Resources function.
  • Support the future development and supervision of Human Resources staff as the department grows.
  • Participate in organizational planning and continuous improvement initiatives.
  • Support community engagement activities and represent Human Resources on internal committees when required.

Other Duties

  • Perform additional duties as assigned that support the operational and strategic priorities of the Tsuut'ina Nation Police Service.



QUALIFICATIONS

Education

  • Diploma or Bachelor's Degree in Human Resources, Business Administration, Labour Relations, or a related discipline.
  • Chartered Professional in Human Resources (CPHR) designation is considered an asset.

Experience

  • Minimum five (5) years of progressive Human Resources experience, including employee relations.
  • Experience conducting workplace investigations and managing complex employee relations matters considered an asset.
  • Experience administering employee benefits, pension plans, disability management, and return-to-work programs.
  • Experience developing and implementing HR policies and procedures.
  • Supervisory or leadership experience is considered an asset.

Knowledge & Skills

  • Strong knowledge of Employment Standards, Human Rights legislation, Occupational Health and Safety legislation, and applicable policing legislation.
  • Knowledge of employee benefits, pension administration, Workers' Compensation Board (WCB), and disability management.
  • Experience with Human Resources Information Systems (HRIS), preferably BambooHR.
  • Familiarity with Applicant Tracking Systems and recruitment software.
  • Excellent interpersonal, communication, conflict resolution, and negotiation skills.
  • Strong organizational and project management abilities.
  • Ability to manage confidential and sensitive information with discretion.
  • Demonstrated critical thinking, sound judgment, and problem-solving skills.


ASSETS

Preference may be given to candidates with experience in one or more of the following:

  • Human Resources experience within a police service, law enforcement agency, or public-sector organization.
  • Experience working within a non-profit organization, Indigenous community, or social services environment.
  • Experience with BambooHR or similar HRIS platforms.
  • Knowledge and understanding of Indigenous governance structures and culturally informed Human Resources practices.


Why the Tsuut'ina Nation Police Service?


At the Tsuut'ina Nation Police Service, our employees play a vital role in supporting community safety through professionalism, collaboration, and innovation. We value diversity, respect, and continuous learning while fostering a workplace where employees are empowered to make meaningful contributions to both the organization and the community we serve.


We thank all applicants for their interest in the Tsuut'ina Nation Police Service. Only those selected for an interview will be contacted.