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Reimbursement Operations Coordinator information

What is a reimbursement operations coordinator?

Reimbursement Operations Coordinators are professionals who manage and oversee the processes involved in obtaining payments and reimbursements from insurance companies, government programs, or other payers for healthcare services. They ensure that claims are processed accurately and efficiently, resolve any issues related to denied or delayed payments, and maintain compliance with relevant regulations. These coordinators often work closely with billing departments, healthcare providers, and external payers to streamline reimbursement operations and optimize revenue cycles.

What are the key skills and qualifications needed to thrive as a reimbursement operations coordinator, and why are they important?

To thrive as a Reimbursement Operations Coordinator, you need a solid understanding of healthcare reimbursement processes, insurance guidelines, and claims management, often supported by a degree in healthcare administration or a related field. Familiarity with claims processing systems, billing software (such as Epic or Cerner), and knowledge of HIPAA regulations are typically required. Strong analytical skills, attention to detail, and effective communication enable individuals to resolve discrepancies and coordinate with multiple stakeholders. These skills are crucial for ensuring accurate reimbursements, compliance, and efficient financial operations within healthcare organizations.

What are the main challenges faced by a reimbursement operations coordinator, and how can they be addressed?

Reimbursement Operations Coordinators often encounter challenges such as navigating complex insurance policies, managing high volumes of claims, and ensuring timely follow-up on outstanding reimbursements. Staying organized and detail-oriented is crucial to avoid delays and errors in processing. Effective communication with payers, providers, and internal teams helps resolve discrepancies and accelerates reimbursement cycles. Leveraging up-to-date software systems and proactively staying informed about regulatory changes can also help coordinators address these challenges efficiently.

What is the difference between Reimbursement Operations Coordinator vs Claims Specialist?

AspectReimbursement Operations CoordinatorClaims Specialist
CredentialsTypically requires a healthcare or insurance-related certification or associate degreeOften requires similar certifications or experience in insurance claims processing
Work EnvironmentWorks within healthcare or insurance companies, focusing on reimbursement processesWorks in insurance companies or healthcare providers, handling claims processing
Employer & IndustryHealthcare providers, insurance companies, or third-party administratorsInsurance carriers, healthcare organizations, or claims processing firms
Search & Comparison IntentPeople comparing reimbursement roles with claims processing positionsIndividuals seeking to understand differences between claims handling and reimbursement coordination

The Reimbursement Operations Coordinator and Claims Specialist roles share similarities in credentials and work environments, often overlapping in healthcare and insurance settings. The main difference lies in focus: coordinators manage reimbursement processes, while claims specialists handle claims processing. Both roles are essential in ensuring accurate payment and claims management within the industry.

What are popular job titles related to Reimbursement Operations Coordinator jobs in Indiana?

For Reimbursement Operations Coordinator jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Reimbursement Operations Coordinator jobs in Indiana look for?

The top searched job categories for Reimbursement Operations Coordinator jobs in Indiana are:

What cities in Indiana are hiring for Reimbursement Operations Coordinator jobs?

Cities in Indiana with the most Reimbursement Operations Coordinator job openings:

Reimbursement Operations Coordinator jobs near you
Infographic showing various Reimbursement Operations Coordinator job openings in Indiana as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Concessions Operations Coordinator

Indianapolis Airport Authority

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

  • #1 Airport in North America and Indiana Chamber's Best Places to Work!
  • Paid Childcare Reimbursements up to $10k/year, per child.
  • Paid Tuition Assistance up to $5,250/year
  • Generous Medical, Dental, Vision and RX Free Healthcare through
  • Marathon Health
  • Pet Insurance
  • Up to 5% Match Retirement Plan
  • Generous Paid Time Off Programs & MORE!

GENERAL SUMMARY/RESPONSIBILITIES
The Concessions Operations Coordinator drives the success of the Concessions Program through compliance and auditing efforts to ensure high-performing operational standards. This role is pivotal in fostering strong relationships with concessionaire business partners, coordinating seamless logistics, providing solutions and facilitating effective communication.
In addition to compliance and relationship management, the Concessions Operations Coordinator manages and streamlines sales reporting, adjusts billing rules, and handles official correspondence related to the program such as issuing sanctions and documenting actions. The role also involves participating in the solicitation process, contributes to workforce development initiatives, and stays informed about industry trends to continuously improve the Concessions Program. This position is integral to the ongoing success and enhancement of concession operations, working closely with the Concessions Operations Manager on various projects and administrative functions.
ESSENTIAL FUNCTIONS
  • Acts as lead contact to resolve any Concessions or Rental Car related operational issues.
  • Manage compliance aspects, tasks, and actions required for the Concessions Program, including routine audits of concession spaces and implementing action plans.
  • Collaborate with concessionaire managers on visual and operational aspects, focusing on signage, cleanliness, fixtures, and merchandising.
  • Continually corresponds with concessionaire managers on operating hours, flight schedules, airport events, maintenance and other required needs to support the Concessions Program.
  • Participate in bi-weekly meetings with concessionaire partners to facilitate communication, address concerns, and provide support.
  • Supports the operation of the loading dock, ensuring smooth communication with the loading dock personnel.
  • Optimizes the operation of retail vending and short-term retail kiosks ensuring they are well-maintained and perform at peak efficiency.
  • Audits service plaza buildings and rental car support properties to maintain operational standards.
  • Assists the Concessions Program with construction activity.
  • Oversee the creation and maintenance of sales reporting and sales data spreadsheets.
  • Manage the process of updating billing rules for new accounts and/or based on performance metrics.
  • Drafts and distributes official correspondence, including notices of billing adjustments, insurance requirements, and compliance updates, along with overall maintenance and accuracy of concessionaire agreement files.
  • Cultivates relationships with current and potential concessionaire partners, fostering collaboration and discussing future opportunities.
  • Engages with community partners and participates in workforce development initiatives to align with the organization's objectives.
  • Maintains up-to-date communication and contact lists, ensuring accurate distribution of updates across departments.
  • Stays informed about industry trends by attending conferences and applying new insights to the program.
  • Contributes to the ongoing development of the Concessions Program through active participation in special projects and initiatives.

  • Assists in other administrative tasks as delegated by the Concessions Operations Manager including but not limited to Concession Agreements, Amendments, and Lease documentation.
  • Provides excellent customer service to the traveling public and concessionaire business partners, ensuring their needs are met.

MINIMUM REQUIREMENTS
  • Bachelor's degree in Business, Retail, Hospitality, Real Estate, Finance or related field preferred.
  • Two to four (2-4) years' working experience in Retail, Food & Beverage, and/or Hospitality operations.
  • Two to four (2-4) years' working experience in operations, financial, budgetary, and administrative management preferred.
  • Customer service is oriented towards the traveling public and business partners.
  • Ability to effectively utilize Microsoft Office, including Outlook, Excel, Word, PowerPoint, and other computer applications as required.
  • Excellent communications skills with the ability to foster strong relationships with internal and external stakeholders.
  • Ability to create data spreadsheets and have a good understanding of general Finance topics.
  • Ability to listen, communicate, exercise good judgment, make informed strategic decisions and carry out assigned tasks.

  • Ability to perform all the essential functions of the job outlined above without causing a direct threat to the safety of oneself or others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Physical Demands: While performing the duties of this position, the employee is required to walk, sit, use hands to finger, handle, or feel objects, reach with hands and arms, balance, stop, talk, or hear. The employee must occasionally lift and/or move up to 50+ pounds or more. Specific vision abilities required by the position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. File and store information as needed. Work with varied and detailed materials. Operate a motor vehicle with a valid driver's license and use of a computer and other personal assistance devices (tablets or mobile phones) are a must for this position.

  • Work Environment: The work environment is balanced at 50% office needs and 50% operational needs in multiple work locations (airport, parking garage, outlier buildings). The incumbent in this position is expected to work independently and as part of the team.

    • This role may require occasional availability beyond typical business hours due to the nature of the retail industry. Certain events, such as high traffic periods, flight diversions, weather alerts, advertising installs, remodel projects may dictate job duties to extend to nights and weekends.

DIRECT REPORTS
None
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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