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Murphy-Hoffman Company

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Regional Service Operations Manager information

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How much do regional service operations manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for regional service operations manager in the United States is $82,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $103,500.00 per year, depending on experience, location, and employer.

What does a regional service operations manager do?

A Regional Service Operations Manager oversees the service operations within a specific geographic area, ensuring that customer support, maintenance, and service delivery meet company standards. They manage teams, coordinate resources, and implement policies to improve efficiency and customer satisfaction. Additionally, they analyze performance data, address operational issues, and collaborate with other departments to achieve business goals. This role requires strong leadership, problem-solving, and communication skills.

What are the key skills and qualifications needed to thrive as a regional service operations manager?

To thrive as a Regional Service Operations Manager, you need strong leadership abilities, operational management experience, and a background in service delivery, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems, service management software, and relevant certifications such as ITIL or Six Sigma are commonly required. Excellent communication, problem-solving, and team-building skills help you motivate staff and address client concerns effectively. These competencies ensure efficient operations, high customer satisfaction, and successful management of regional service teams.

What are some common challenges faced by a regional service operations manager, and how can they be addressed?

Regional Service Operations Managers often encounter challenges such as coordinating service quality across multiple locations, managing remote teams, and ensuring consistent compliance with company standards. Effective communication, regular training sessions, and leveraging technology for real-time reporting are key strategies to address these issues. Building strong relationships with local teams and implementing standardized processes also help maintain high performance and customer satisfaction across the region.

What is the difference between Regional Service Operations Manager vs Service Coordinator?

AspectRegional Service Operations ManagerService Coordinator
CredentialsTypically requires management experience, industry-specific certifications, and a bachelor's degreeUsually requires customer service experience and relevant certifications, often an associate degree or high school diploma
Work EnvironmentOversees multiple service teams across regions, often in office and field settingsPrimarily office-based, coordinating service schedules and customer interactions
Employer & Industry UsageCommon in industries like HVAC, utilities, and maintenance servicesFound in service industries such as telecommunications, home repair, and customer support

The Regional Service Operations Manager focuses on overseeing multiple service teams and strategic operations across regions, requiring management experience. In contrast, the Service Coordinator handles scheduling and customer communication, with a focus on day-to-day service coordination. Both roles are essential in service industries but differ in scope and responsibilities.

What cities are hiring for Regional Service Operations Manager jobs?

Cities with the most Regional Service Operations Manager job openings:

What states have the most Regional Service Operations Manager jobs?

States with the most job openings for Regional Service Operations Manager jobs include:

What are popular job titles related to Regional Service Operations Manager jobs?

For Regional Service Operations Manager jobs, the most frequently searched job titles are:

Infographic showing various Regional Service Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $82,768 per year, or $39.8 per hour.

Retail Service Operations Manager- Columbus, OH

Columbus, OH • On-site

Huntington Bancshares, Inc.
Banking and Credit Intermediation • 10K+ employees
Learn more about Huntington Bancshares, Inc.external

$80 - $100/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Huntington National Bank rating

8.1

Company rating: 8.1 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

67th of 176 rated banks

Job description

Description Summary:

The Retail Service Operations Manager provides centralized coaching and support to branches to assist them with executing operational and service objectives within Huntington’s moderate to low-risk appetite.

Duties & Responsibilities:
  • Effectively resolve problems and advise on escalations or procedure exceptions by offering solutions that align within our risk appetite.
  • Prepares and executes various trainings and communications for branch colleagues including Monthly Operations Service Training and Coach’s Corner.
  • Responsible for regular communication/feedback to the Regional Service Operations Manager(s) regarding service and operational escalations and opportunities.
  • Assists with oversight of operations and service reporting and preparation for DM/RRM 1-1’s.
  • Participatein projects and support initiatives that impact branches, including branch consolidations openings/closings, relocations, and Merger/Acquisition activities as assigned.
  • Oversees response for branch incidents including robberies, branch closures, and branch resources impacts.
  • Maintains knowledge of all branch related services, technology, and procedures along with completing all required training.
  • Collaborates with other segments and support units to ensure service and operations excellence.
  • Performs other duties as assigned.
Basic Qualifications:
  • High School Diploma or GED
  • 5-7 years of related experience
Other:
  • Minimal travel
Preferred Qualifications
  • Bachelor’s Degree
  • Prior branch and/or operations experience
  • Comfort with technology
  • Experience with MS Office applications
  • Excellent communication skills, both written and verbal
  • Demonstrated critical thinking skills and problem-solving ability.
  • Detail-oriented and thorough
Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

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