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Regional Service Operations Manager Jobs in Ohio

Wtcpl

Public Service Operations Manager

Warren, OH · On-site

$67K/yr

The Warren-Trumbull County Public Library is seeking an experienced and strategic leader to serve as our Public Service Operations Manager. This full-time position provides system-wide leadership and ...

ABB

Regional Service Manager

Cleveland, OH · On-site

$125 - $150/hr

Service Operations Manager In this role you will be responsible for Field Service Management within Automation Energy Industries Central region of the United States ensuring customer deliverable ...

ABB

Regional Service Manager

Cleveland, OH · Hybrid

Service Operations Manager __ In this role you will be responsible for Field Service Management within Automation Energy Industries Central region of the United States ensuring customer deliverable ...

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Regional Service Operations Manager information

What does a regional service operations manager do?

A Regional Service Operations Manager oversees the service operations within a specific geographic area, ensuring that customer support, maintenance, and service delivery meet company standards. They manage teams, coordinate resources, and implement policies to improve efficiency and customer satisfaction. Additionally, they analyze performance data, address operational issues, and collaborate with other departments to achieve business goals. This role requires strong leadership, problem-solving, and communication skills.

What are the key skills and qualifications needed to thrive as a regional service operations manager?

To thrive as a Regional Service Operations Manager, you need strong leadership abilities, operational management experience, and a background in service delivery, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems, service management software, and relevant certifications such as ITIL or Six Sigma are commonly required. Excellent communication, problem-solving, and team-building skills help you motivate staff and address client concerns effectively. These competencies ensure efficient operations, high customer satisfaction, and successful management of regional service teams.

What are some common challenges faced by a regional service operations manager, and how can they be addressed?

Regional Service Operations Managers often encounter challenges such as coordinating service quality across multiple locations, managing remote teams, and ensuring consistent compliance with company standards. Effective communication, regular training sessions, and leveraging technology for real-time reporting are key strategies to address these issues. Building strong relationships with local teams and implementing standardized processes also help maintain high performance and customer satisfaction across the region.

What is the difference between Regional Service Operations Manager vs Service Coordinator?

AspectRegional Service Operations ManagerService Coordinator
CredentialsTypically requires management experience, industry-specific certifications, and a bachelor's degreeUsually requires customer service experience and relevant certifications, often an associate degree or high school diploma
Work EnvironmentOversees multiple service teams across regions, often in office and field settingsPrimarily office-based, coordinating service schedules and customer interactions
Employer & Industry UsageCommon in industries like HVAC, utilities, and maintenance servicesFound in service industries such as telecommunications, home repair, and customer support

The Regional Service Operations Manager focuses on overseeing multiple service teams and strategic operations across regions, requiring management experience. In contrast, the Service Coordinator handles scheduling and customer communication, with a focus on day-to-day service coordination. Both roles are essential in service industries but differ in scope and responsibilities.

What cities in Ohio are hiring for Regional Service Operations Manager jobs?

Cities in Ohio with the most Regional Service Operations Manager job openings:

Infographic showing various Regional Service Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Regional Service Operations Manager

Columbus, OH • On-site

Ohio Machinery Company
See more jobs at Ohio Machinery Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Job description

Description
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career -see what opportunities await today!
Summary:
The Regional Service Operations Manager reports directly to the Director, Power & Energy Product Support Operations and works with the Product Support Sales Manager, New Engines Sales Managers, Parts Sales & Operations Supervisor, other company management and staff departments to ensure attainment of Branch, Division and corporate goals.
Essential Functions and Responsibilities:
  • Manages a minimum of three (3) Equipment & Power System Division Service Center and/or Equipment & Power System Division Field Service Center.
  • Manages general accounting functions for the branch and controls budget in line with forecasts, objectives and overall company policies. Develops and controls all shop and field service budgets in line with forecasts, objectives and overall company policies.
  • Projects long- and short-range forecasts, objectives and action plans related to product support to achieve Sales, Gross Profit and PADE objectives.
  • Selects, supervises and develops the necessary labor to maintain a functional Product Support Department in line with the overall Company policies and forecasts.
  • Develops and supervise execution of an annual training program for the Product Support Department.
  • Provides and maintains adequate, neat and safe offices, workshop(s), yards, vehicles, tools and other facilities required by the Product Support Department to provide the agreed product support standards.
  • Assists in developing Service & Parts sales promotion programs.
  • Maintain exceptional customer relations.
  • Maintains high-quality cooperation and communication with all company departments.
  • Establishes, directs and reviews the paper flow and processes.
  • Working with Product Support Development Group with rebuilds practices, repair practices and Flat Total pricing.
  • Requests and implements capital investment for Service & Parts.
  • Provides necessary Technical Communication function for branch.
  • Monitors Dealer warranty cost and claim performance, providing summary reports for management review.
  • Responsible for planning and maintenance of all company facilities.
  • Responsible for maintaining good manufacture and supplier relations.
  • Responsible for the safety of all branch personnel.
  • Continuous Improvement (CPS) and Key Performance Indicator (KPI).

Minimum Skills and Qualifications:
  • High school diploma or equivalent. Two- or Four-year degree preferred.
  • Five (5) years equipment Dealership supervisory experience within Service.
  • Management experience in budgeting, customer contact in a service environment, and working as a team player in an interdepartmental operation. Must have strong business acumen to manage location profit/loss performance.
  • Must be highly motivated, with excellent leadership skills, superior communication skills along with good organizational skills.

Employee Benefits:
  • 401(k): Match and Employer Discretionary Contribution.
  • Health Insurance: Two options available, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
  • Dental & Vision Insurance: Comprehensive coverage options.
  • Financial Access: Credit Union membership is available.
  • Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability.
  • Educational Opportunities: Scholarship for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.

Physical Requirements:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor

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