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Regional Service Operations Manager Jobs in Utah

DP Nicoli Inc

Dispatch Manager

Salt Lake City, UT · On-site

$95K - $125K/yr

Lead the Operation * Lead, coach, and organize our drivers and yard employees , setting daily ... Help deliver the level of service that keeps customers coming back to D.P. Nicoli. Keep the ...

D.P. Nicoli, Inc.

Operations Manager

Salt Lake City, UT · On-site

$80K - $95K/yr

... service standards. * Lead, coach, and develop local Dispatchers, Drivers and Yard teams ... Facilitate employee development planning and performance reviews across the region. * Champion ...

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Regional Service Operations Manager information

What does a regional service operations manager do?

A Regional Service Operations Manager oversees the service operations within a specific geographic area, ensuring that customer support, maintenance, and service delivery meet company standards. They manage teams, coordinate resources, and implement policies to improve efficiency and customer satisfaction. Additionally, they analyze performance data, address operational issues, and collaborate with other departments to achieve business goals. This role requires strong leadership, problem-solving, and communication skills.

What are the key skills and qualifications needed to thrive as a regional service operations manager?

To thrive as a Regional Service Operations Manager, you need strong leadership abilities, operational management experience, and a background in service delivery, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems, service management software, and relevant certifications such as ITIL or Six Sigma are commonly required. Excellent communication, problem-solving, and team-building skills help you motivate staff and address client concerns effectively. These competencies ensure efficient operations, high customer satisfaction, and successful management of regional service teams.

What are some common challenges faced by a regional service operations manager, and how can they be addressed?

Regional Service Operations Managers often encounter challenges such as coordinating service quality across multiple locations, managing remote teams, and ensuring consistent compliance with company standards. Effective communication, regular training sessions, and leveraging technology for real-time reporting are key strategies to address these issues. Building strong relationships with local teams and implementing standardized processes also help maintain high performance and customer satisfaction across the region.

What is the difference between Regional Service Operations Manager vs Service Coordinator?

AspectRegional Service Operations ManagerService Coordinator
CredentialsTypically requires management experience, industry-specific certifications, and a bachelor's degreeUsually requires customer service experience and relevant certifications, often an associate degree or high school diploma
Work EnvironmentOversees multiple service teams across regions, often in office and field settingsPrimarily office-based, coordinating service schedules and customer interactions
Employer & Industry UsageCommon in industries like HVAC, utilities, and maintenance servicesFound in service industries such as telecommunications, home repair, and customer support

The Regional Service Operations Manager focuses on overseeing multiple service teams and strategic operations across regions, requiring management experience. In contrast, the Service Coordinator handles scheduling and customer communication, with a focus on day-to-day service coordination. Both roles are essential in service industries but differ in scope and responsibilities.

What cities in Utah are hiring for Regional Service Operations Manager jobs?

Cities in Utah with the most Regional Service Operations Manager job openings:

Infographic showing various Regional Service Operations Manager job openings in Utah as of June 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Regional Service Operations Manager

Salt Lake City, UT • On-site

Frazil
See more jobs at Frazilexternal

$60K - $65K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Join to apply for the Regional Service Operations Manager role at Freezing Point

2 days ago Be among the first 25 applicants

Description

Calling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs!

Department: Operations

Location: Salt Lake City, Utah

Compensation: $60,000 - $65,000 / year

Position Summary

Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, and Café Tango! We are seeking a data-driven, confident, and creative manager to oversee our nationwide network of third-party service providers responsible for installing, repairing, and maintaining our machines. This is a new, individual-contributor role that involves building relationships, managing performance, and reporting on provider activity, with mentorship from senior leaders.

Key Responsibilities
  1. Build and maintain relationships with nationwide service providers, including sourcing, onboarding, training, and remediation or replacement.
  2. Manage provider performance against SLA’s, including job completion, accuracy, and cost.
  3. Partner with internal teams such as Customer Service, Logistics, and Customer Success to ensure seamless operations.
  4. Oversee provider account prioritization and manage aging service requests.
  5. Use provider relationships to resolve high-profile issues and balance cost with customer experience.
  6. Coordinate regional efforts to prevent escalations and report on provider performance to senior leadership.
  7. Maintain CRM and provider data systems.
Required Qualifications and Skills
  • Bachelor’s degree in business, supply chain management, or related field.
  • 3+ years in operations vendor or partner management, preferably in the trade industry.
  • Experience developing and executing KPIs.
  • Proficiency in Microsoft Office, especially Excel and PowerPoint.
Success Factors
  • Exceptional communication and follow-up skills.
  • Strong relationship-building abilities.
  • Collaborative team player with good feedback and time management skills.
  • Detail-oriented and data-driven, with a passion for accuracy and efficiency.
Working Conditions

Fully onsite in Salt Lake City, UT.

Benefits

Comprehensive benefits package including medical, dental, vision, life insurance, 401K with employer match, PTO, and holidays.

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