Regional Operations Manager Jobs in Puerto Rico (NOW HIRING)

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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.
About the role:
The Regional Sales Manager, Cardiac Rhythm Management (CRM), is responsible for driving sustainable business growth and commercial excellence across the assigned region. This role leads a highly dynamic and complex healthcare environment, requiring strong leadership, organizational discipline, structured execution and effective stakeholder management.
The Regional Sales Manager develops and executes regional business strategies aligned with divisional objectives, ensuring successful sales performance, market penetration, customer engagement and talent development. This leader is accountable for building a high-performing team, fostering a culture of accountability and collaboration, and ensuring exceptional execution across all territories.
Success in this role requires the ability to manage multiple priorities simultaneously, navigate complex customer environments, align diverse stakeholders, resolve challenges constructively, and translate strategic objectives into measurable business outcomes.
Your responsibilities will include:
Business management:
• Monitor regional sales performance on an ongoing basis, initiating corrective actions as needed and preparing reports, analyses, forecasts and business reviews.
• Drive operational excellence through disciplined business planning, territory management, opportunity prioritization and performance monitoring.
• Ensure effective implementation of customer records, account profiles, key contact management, reporting processes and company policies.
• Partner with Sales Support, Marketing, Clinical and other cross-functional teams to execute strategic initiatives and business priorities.
• Manage regional budgets, sales expenses and resource allocation to maximize business performance and return on investment.
Strategic planning:
• Lead regional strategic planning efforts in partnership with senior leadership to develop and execute comprehensive business plans.
• Analyze market opportunities, customer needs, competitive dynamics and business trends to identify growth opportunities and address potential gaps.
• Develop actionable strategies that support market expansion, customer acquisition, retention and long-term business growth.
• Ensure alignment between territory plans, account strategies and overall regional objectives.
Industry knowledge:
• Maintain deep understanding of Cardiac Rhythm Management technologies, market dynamics, clinical trends, reimbursement environments and competitive activities.
• Continuously assess market conditions and customer needs to refine business strategies and tactical plans.
• Gather and analyze competitive intelligence, preparing the team to effectively differentiate Boston Scientific solutions and value propositions.
• Promote continuous learning and professional development to ensure team expertise remains current and relevant.
Sales execution:
• Lead execution of divisional strategies and ensure consistent implementation across all territories.
• Conduct regular field visits and coaching sessions with team members to reinforce best practices, improve performance and support professional development.
• Ensure effective territory management, account prioritization, opportunity management and sales execution.
• Conduct regular business reviews with team members and implement adjustments to strategies based on business performance and market conditions.
• Foster a culture of accountability, execution excellence and continuous improvement.
• Support team members in navigating complex customer situations, negotiations and business challenges to achieve successful outcomes.
Team leadership and talent development:
• Build, develop and retain a high-performing, customer-focused sales organization.
• Coach and mentor team members through structured development plans, field coaching, performance management and ongoing feedback.
• Foster a culture of collaboration, transparency, accountability and engagement.
• Effectively manage competing priorities while maintaining team focus on strategic objectives and customer needs.
• Address team and customer challenges proactively through constructive conflict management and problem-solving.
• Identify and develop future leaders within the organization.
Marketing plan development and execution:
• Collaborate with Marketing and cross-functional partners to develop and execute integrated business and marketing plans.
• Identify new market opportunities and growth segments within the region.
• Analyze market research, customer feedback and competitive information to support strategic decision-making.
• Support new product launches and ensure effective adoption strategies are implemented within the region.
• Manage customer programs, educational initiatives, advisory boards and professional networks that strengthen market position and customer engagement.
Economic value and strategic partnerships:
• Develop relationships with key economic buyers and decision-makers within strategic accounts.
• Support and facilitate complex negotiations, contracting discussions and value-based business initiatives.
• Identify opportunities to create differentiated value through integrated solutions, services and customer partnerships.
• Collaborate with internal stakeholders to develop customer-focused solutions that support long-term business growth.
Building and maintaining relationships:
• Develop and maintain strong relationships with physicians, hospital administrators, procurement teams, clinical stakeholders and key decision-makers.
• Navigate complex stakeholder environments by balancing diverse interests and building alignment toward shared objectives.
• Maintain regular engagement with major accounts to identify opportunities, address challenges and strengthen long-term partnerships.
• Represent Boston Scientific at customer meetings, educational events, industry forums and professional conferences.
• Demonstrate strong interpersonal effectiveness and conflict resolution skills in challenging business situations.
Quality and customer experience:
• Spend maximum time in the field supporting customer engagement and team development activities.
• Ensure customer concerns, complaints and service issues are appropriately identified, escalated and resolved in compliance with company policies and quality standards.
• Partner with internal teams to ensure a seamless customer experience and maintain strong customer satisfaction.
Training and education:
• Partner with Sales Training and Clinical teams to ensure ongoing development of sales representatives and customers.
• Support physician, staff and patient education initiatives where appropriate.
• Monitor training effectiveness and business impact to maximize return on educational investments.
• Promote a culture of continuous learning and professional excellence.
Required qualifications:
• Minimum of 5-10 years of progressive experience in sales, commercial leadership, business management or related fields.
• Previous people leadership experience with responsibility for coaching, performance management and team development.
• Demonstrated success leading teams in complex environments requiring strong organization, prioritization, stakeholder management and execution.
• Experience managing customer relationships and influencing decision-making across multiple stakeholders.
Preferred qualifications:
• Healthcare, medical technology, pharmaceutical, life sciences or related industry experience.
• Cardiovascular, Cardiac Rhythm Management, Electrophysiology or other clinically intensive business experience.
• Fully bilingual (English/Spanish).
Requisition ID: 630629
The anticipated annualized base amount or range for this full time position will be $120,000 to $130,000 plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.
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Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.