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Regional Customer Service Representative Jobs in Rochester, NY

Addman

Customer Service Representative

Ontario, NY · On-site

$15.50 - $21/hr

Customer Service Representative The Customer Service Representative serves as the primary point of contact for customers, ensuring timely and professional communication regarding orders, schedules ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Adecco

Customer Service Representative

Geneseo, NY

$17 - $22/hr

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

K

Customer Service Representative

Rochester, NY · On-site

$20 - $22/hr

Experience with GPS technologies Summary As a Customer Service Representative, you will be essential in delivering outstanding team support and ensuring customer satisfaction. Your core skills in ...

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All JobsRegional Customer Service Representative JobsRegional Customer Service Representative Jobs in Rochester, NY

Regional Customer Service Representative information

See Rochester, NY salary details

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How much do regional customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for regional customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a regional customer service representative?

Regional Customer Service Representatives are professionals who handle customer inquiries, complaints, and support within a specific geographic area or region. They act as a liaison between customers and the company, ensuring that customer needs are met while maintaining company standards. These representatives often manage multiple client accounts, resolve issues efficiently, and may travel within their region to meet clients or attend training. Their goal is to enhance customer satisfaction and build strong client relationships.

What are the key skills and qualifications needed to thrive as a regional customer service representative, and why are they important?

To thrive as a Regional Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Strong interpersonal skills, cultural awareness, and adaptability help you build rapport with diverse customers and resolve complex issues. These competencies are crucial for delivering high-quality service across multiple regions and maintaining customer satisfaction.

How does a regional customer service representative typically collaborate with other departments to resolve customer issues?

Regional Customer Service Representatives often work closely with departments such as sales, logistics, and technical support to address complex customer inquiries or complaints. They may coordinate with the logistics team to track orders, consult with sales for product clarifications, and escalate technical issues to specialized support. Strong communication skills are essential, as representatives act as the liaison between the customer and internal teams, ensuring timely and effective solutions. Regular cross-department meetings and shared CRM systems help streamline these collaborations.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY?

The most popular types of Customer Service Representative jobs in Rochester, NY are:

Regional Customer Service Representative jobs near you

Customer Service Representative

Skips Custom Flooring Inc

Canandaigua, NY • On-site

$17 - $25/hr

Full-time

PTO

Re-posted 17 days ago

Job description

Responsive recruiter
Benefits:
  • Employee discounts
  • Paid time off
  • Training & development
  • Opportunity for advancement

Job Summary
Skip's Custom Flooring Inc is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Responsibilities:
  • Receive incoming calls in a professional and courteous manner
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Perform other duties as needed which may include cross-training in related positions

Qualifications:
  • Minimum three years Customer Service experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently

Benefits/Perks
  • Growth and Career Advancement Opportunities
  • Great Working Environment

Compensation: $17.00 - $25.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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