ZipRecruiter

Log In

1

Reference Librarian Jobs in Springfield, MA (NOW HIRING)

Crowe LLP

AI Enablement Senior Associate

Hartford, CT

$65.80K - $135.40K/yr

Contribute to the creation and maintenance of enablement materials, guides, and reference libraries to support learning and knowledge sharing. * AI Tool Testing: Participate in the early testing of ...

State of Connecticut

Processing Technician

Hartford, CT · On-site +1

$55.25K - $72.25K/yr

Visit our Applicant Reference Library for additional support throughout the recruitment process. BEFORE YOU APPLY * Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on ...

Varsity Tutors

C++ Tutor

Northampton, MA · Remote

$40/hr

Deep knowledge of C++ syntax, object-oriented programming, memory management, pointers and references, templates, Standard Template Library, inheritance and polymorphism, exception handling, file I/O ...

Varsity Tutors

C++ Tutor

Hartford, CT · Remote

$40/hr

Deep knowledge of C++ syntax, object-oriented programming, memory management, pointers and references, templates, Standard Template Library, inheritance and polymorphism, exception handling, file I/O ...

IntelyCare

Companion Caregiver

Tolland, CT

$12.25 - $15.75/hr

A "library" of senior care reference materials and resources in the office and online * On-the-job training for unique client situations * Make a difference, develop meaningful relationships and meet ...

Td

Credit Management Associate III (US)

Springfield, MA · On-site

$25.50 - $36/hr

May assist in research of industry specific information from outside sources, industry publications, area libraries, references from other banks, credit agencies, as well as accessing information ...

Deloitte

Forward Deployed Engineer- AWS

Hartford, CT

Contribute reusable assets including code, prompt libraries, runbooks, and reference implementations. The team AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and ...

next page

Showing results 1-20

People also search for

All JobsReference Librarian JobsReference Librarian Jobs in Springfield, MA

Reference Librarian information

See Springfield, MA salary details

$25.9K

$61.8K

$100.1K

How much do reference librarian jobs pay per year?

As of Jun 1, 2026, the average yearly pay for reference librarian in Springfield, MA is $61,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $72,200.00 per year, depending on experience, location, and employer.

What Does a Reference Librarian Do?

The responsibilities of a reference librarian include offering reference services to library patrons, including both individuals and groups using reference sources provided by the library. Your job is to recommend, interpret, and evaluate these information sources, create research guides, and assist users with their academic and information searches. You help the library evaluate and develop their reference collection by selecting new sources and removing outdated materials. Other duties include staying updated on new library technology and emerging information, providing presentations on various reference topics, and creating displays promoting particular library collections and services.

What are the key skills and qualifications needed to thrive as a Reference Librarian, and why are they important?

To thrive as a Reference Librarian, you need a strong background in information science, research methods, and typically a Master's in Library Science (MLS). Familiarity with library management systems, online databases, and digital cataloging tools is essential. Excellent communication, problem-solving, and a customer-service mindset help you effectively assist diverse patrons. These skills ensure accurate information retrieval, positive user experiences, and the efficient management of library resources.

What are some common challenges faced by reference librarians and how can they be addressed?

Reference librarians often face challenges such as staying current with rapidly evolving information resources, managing multiple patron requests simultaneously, and assisting users with varying levels of research experience. To address these, many reference librarians participate in ongoing professional development, leverage digital tools to streamline research assistance, and collaborate closely with colleagues to share expertise. Building strong communication skills and maintaining a user-centered approach also help ensure that each patron receives effective, personalized support.

What are reference librarians?

Reference librarians are information professionals who assist library users in finding and accessing the resources they need. They help patrons with research, answer questions, provide guidance on using library catalogs and databases, and may offer instruction on information literacy. Reference librarians work in various settings, including public, academic, and special libraries, and play a key role in helping users navigate both print and electronic information sources.

What is the difference between Reference Librarian vs Archivist?

AspectReference LibrarianArchivist
Required CredentialsMaster's degree in Library Science (MLS or MLIS)Bachelor's or Master's degree in History, Archival Studies, or related field; often MLS/MLIS preferred
Work EnvironmentPublic, academic, or special librariesArchives, museums, or historical repositories
Employer & IndustryLibraries, educational institutions, government agenciesHistorical societies, museums, government archives
Search & Comparison IntentAssisting library users with information retrievalPreserving and organizing historical records and documents

While both Reference Librarians and Archivists work with information and records, Reference Librarians primarily assist library visitors in finding resources within library collections, often in public or academic settings. Archivists focus on preserving, organizing, and managing historical records and documents, typically in archives or museums. Both roles require specialized education, but their work environments and primary functions differ significantly.

More about Reference Librarian jobs
What are popular job titles related to Reference Librarian jobs in Springfield, MA? For Reference Librarian jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Reference Librarian jobs in Springfield, MA look for? The top searched job categories for Reference Librarian jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Reference Librarian jobs? Cities near Springfield, MA with the most Reference Librarian job openings:
Reference Librarian jobs near you
Subscriber Support Representative

Subscriber Support Representative

Harold Grinspoon Foundation

Agawam, MA • On-site, Remote

$50K - $57.50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

The Harold Grinspoon Foundation (HGF), located in Agawam, MA, is looking for a Subscriber Support Representative to provide general support for the Foundation's flagship program, PJ Library®, which sends free Jewish children's books to Jewish families around the world each month. This is a full-time position within a fast-paced, mission-driven nonprofit organization.
Reporting to the Manager of Subscriber & Community Support, the Subscriber Support Representative will primarily focus on the department's subscriber support responsibilities, including updating key databases and comprehensively managing and responding to requests and inquiries from PJ Library families.
Responsibilities
The responsibilities for this role include, but are not limited to:
• Respond to emails and phone calls from families enrolled in the PJ Library and PJ Our Way programs, as well as support related programs such as PJ Library Grandparents, Get Together, and First-Time Camp Awards for PJ Library Subscribers.
• Maintain and update subscriber records using Microsoft Dynamics 365 Business Central & Salesforce; track and manage all subscriber inquiries through Salesforce.
• Route inquiries from authors, illustrators, and donors to the appropriate internal teams.
• Research and resolve cases where books are not received by families.
• Process returned mail.
• Escalate any technical issues to the Manager of Subscriber & Community Support for coordination with IT and/or vendors.
• Contribute to process documentation and internal knowledge articles for the entire team's reference and use.
• Provide general office support as needed, including:
o Prepare materials for projects, conferences, and clients.
o Create shipping labels and coordinate outgoing packages.
o Provide support to the Office Coordinator during absences (e.g., vacation, sick time, or medical leave).??
o Assist with events and conferences.
Requirements
Qualifications
• Associate's degree and 2+ years of relevant customer service or CRM experience, or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Excellent computer skills, including proficiency with Microsoft Office, Outlook, and Salesforce Case Management platform.
• Experience with Microsoft Dynamics 365 Business Central is a plus.
• Close attention to detail.
• Willingness to be flexible and responsible with a variety of tasks.
• Eagerness to work as part of an administrative and subscriber support team.
• Superior problem-solving skills and the ability to think quickly "on your feet."
• Ability to multi-task, prioritize, and meet challenging deadlines.
• A calm and comfortable phone manner.
Physical Requirements
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to thirty pounds at a time, as needed.
Location
This position is based in our Agawam, MA home office and follows a hybrid schedule, with a minimum of 60% (24 hours) in-office each week.
Compensation
A competitive salary ranging from $50,000-$57,500 annually, commensurate with experience.
Benefits
• Health insurance
• Vision & dental insurance
• Flexible spending plan
• Short- and long-term disability insurance
• 401(k) plan with employer match
• Flexible work schedule policy
• Paid sick, holiday, vacation, and personal time
To Apply
Please submit your resume and cover letter.

Apply