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Redwood Software

Customer Account Manager

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric ...

Redwood Software

Senior Financial Analyst

OR · Remote

$85K - $106K/yr

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for ...

Redwood Software

OR

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric ...

Redwood Software

Solutions Engineer, New Business

OUR MISSION At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leading ...

Redwood Software

Senior Financial Analyst

$87K - $109K/yr

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for ...

Redwood Software

OR

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leading orchestration platform for the ...

Redwood Software

OR · On-site

OUR MISSION At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leading ...

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How much do redwood jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for redwood in the United States is $32.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $39.90 per hour, depending on experience, location, and employer.

What are Redwood developers?

Redwood developers are professionals who use the RedwoodJS framework to build full-stack web applications. RedwoodJS is an open-source JavaScript framework that combines React for the frontend and Node.js with GraphQL for the backend, streamlining the development process. Redwood developers are skilled in using these technologies to create scalable, modern web apps, and often work closely with startups and teams seeking rapid development. Their expertise includes understanding the RedwoodJS architecture, handling data with Prisma, and deploying apps efficiently.

What are the key skills and qualifications needed to thrive as a Redwood Software Engineer, and why are they important?

To thrive as a Redwood Software Engineer, you need strong proficiency in JavaScript/TypeScript, web development fundamentals, and a solid understanding of the RedwoodJS framework, typically supported by a degree in computer science or related experience. Familiarity with tools like Git, SQL databases, GraphQL, and deployment platforms such as AWS or Netlify is commonly required. Problem-solving abilities, effective communication, and adaptability are crucial soft skills for collaborating in agile teams and delivering robust applications. These skills ensure you can build scalable, maintainable web apps and contribute meaningfully to fast-paced, modern development environments.

What are the typical responsibilities of a software engineer working with RedwoodJS in a modern development team?

As a software engineer specializing in RedwoodJS, you will generally be responsible for developing and maintaining full-stack web applications using the RedwoodJS framework. Your daily tasks may include collaborating with frontend and backend developers, working closely with designers to implement UI/UX, and integrating APIs or third-party services. You'll also participate in code reviews, write tests, and contribute to deployment pipelines. The role often requires proactive communication within agile teams and a willingness to adapt to emerging technologies and best practices.
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Manager, Customer Account Management

Redwood Software

Remote

Full-time

Posted 20 days ago

Job description

OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server - in the cloud or on premises - with confidence and control.
Redwood's global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
As the Manager of the Customer Account Management Team, you will lead and coach a team of Customer Account Managers (CAMs) responsible for driving renewals, upsells, and cross-sell revenue across Redwood's customer base. You will develop strategies that strengthen Gross Dollar Retention, protect logo retention, and expand Redwood's footprint within existing accounts. Your leadership will directly influence revenue growth, customer satisfaction, and long-term customer value. By aligning closely with Sales and Executive Leadership, you will ensure that Customer Account Management initiatives support Redwood's broader go-to-market goals while fostering a high-performing, customer-obsessed team culture.
  • Manage, mentor, and develop a team of Customer Account Managers to meet and exceed revenue targets for renewals, upsells, and cross-sell of Redwood products.
  • Drive and exceed team performance across key KPIs: Gross Dollar Retention (GDR) + price increases, logo retention, expansion revenue, and professional services growth.
  • Develop and implement strategies to expand Redwood's footprint within existing accounts and accelerate revenue growth.
  • Align Customer Account Management objectives with company priorities through close partnership with Sales Leadership and the Executive Leadership Team.
  • Collaborate with cross-functional teams-including Product, Professional Services, Support, and Marketing-to ensure successful customer outcomes and identify new growth opportunities.
  • Track, analyze, and report on key performance metrics to assess team success and adapt strategies as needed.
  • Build and strengthen executive-level relationships within customer accounts to support retention, expansion, and long-term account health.
  • Identify new opportunities through customer insights, usage patterns, and renewal signals.
  • Develop and deliver training programs to equip CAMs with the product knowledge, commercial acumen, and skills needed to succeed.
  • Foster a culture of collaboration, accountability, and customer-centricity across the Customer Account Management organization.

YOUR EXPERIENCE
  • 3-5 years of experience in customer-facing roles such as customer success, account management, sales, technical consulting, or enterprise support.
  • Strong communication skills, with the ability to articulate technical information effectively to both technical stakeholders and senior executives.
  • Proven ability to lead and inspire customer-facing teams, driving performance and professional growth.
  • Excellent organizational skills with the ability to manage competing demands, multiple priorities, and large customer portfolios.
  • Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities.
  • Experience facilitating collaboration across functional teams in both in-person and virtual environments.
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience preferred.
  • Familiarity with Salesforce and tools like Outreach (or similar sales execution platforms).

Soft Skills & Leadership Qualities
  • Strong personal drive to support team success and individual development.
  • Passion for working in a dynamic, problem-solving environment within enterprise software.
  • Outstanding written and verbal communication skills.
  • Ability to operate confidently with customers at the executive level.
  • Demonstrates professionalism, accountability, and a growth mindset.
  • A collaborative team player who builds trusted relationships across all functions.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com

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