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The Program Manager, Care Coordination in partnership with the Director of Care Coordination and Manager, Care Coordination, will work to develop and implement SSCHO Care Coordination models and workflows. The Project Manager will develop the overall workplan, track milestones across all SSHCO work streams, and lead implementation activities at all coalition sites. Key responsibilities include program performance monitoring and reporting, financial analysis, identifying process improvements, operation performance monitoring, timeline management, workflow development, and information management.

ESSENTIAL JOB FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

• Develop work plans to achieve SSHCO’s project goals.
• Support project management processes and methodologies to ensure project is delivered on-time and within budget, adhering to high quality standards and meeting key project milestones.
• Maintain constant communication with leadership and project staff to ensure effective operations.
• Documents and follows up on important actions and decisions from meetings.
• Breaks projects into actions items and creates timeframes.
• Ensures projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Creates and maintains comprehensive project documentation, plans and reports.
• Prepares necessary presentation materials for meetings.
• Ensures project deadlines are met.
• Monitors project progress and handles any issues that arise.
• Assesses project risks and issues and provides solutions where applicable.
• Incorporates stakeholders feedback into workflows.
• Identify and define requirements, scope, and objectives.
• Develop and implement care coordination workflows, processes, and protocols across all SSHCO-participating hospitals and FQHCs.
• Organizes, attends, and participates in stakeholder meetings.
• Assess and document existing care coordination, patient, and clinical workflows at SSHCO coalition sites.
• Collaborate with coalition site staff to customize care coordination workflows to integrate into existing operations.
• Support technology enablement (e.g., EMR, REDCap, new tools).
• Support quality improvement projects and initiatives.
• Ensure contractual obligations are met.
• Contribute to evaluation and dissemination of findings and lessons learned with SSHCO and community stakeholders.
• Measure and report overall success of model implementation by developing and maintaining key performance metrics.
• Regularly updates leadership on project status and barriers.
• Coordinates with subject matter experts, internal and external
• Performs other duties as requested.
• Assists with special projects as needed.

ORGANIZATIONAL RESPONSIBILITES:

• Creates a positive, professional, service-oriented work by supporting the mission and values of SSHCO.
• Must be able to work effectively as a member of the team.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Successfully complete company trainings as assigned.
• Maintains strict patient and employee confidentiality in compliance with HIPAA guidelines.
• Uses resources efficiently.
• If applicable, responsible for ongoing professional development – maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.

TRAVEL REQUIRED:

• Local travel to healthcare organizations – safety net hospitals, health systems and Federally Qualified Health Centers — on the South Side of Chicago may be required.

QUALIFICATIONS:

• Bachelor’s or master’s degree in public health, business or health care administration, non-profit management, or a related field required.
• Two to three years’ experience project management experience required.
• PMP Certification encouraged but not required.
• Two to three years’ experience overseeing a population health management, care management or similar program, or related healthcare consultant role, preferred.
• Experience working with health systems, federally qualified health centers, CBOs, and/or collaboratives.
• Experience planning, implementing and/or evaluating community-based interventions.
• Non-profit management experience.
• Knowledge and experience working with NCQA, Joint Commission standards and requirements of state and federal agencies.
• Strong business acumen and project management experience.
• Demonstrated ability to exercise sound judgement, trouble-shooting and problem-solving skills, i.e., identifying complex problems, reviewing options, and making appropriate recommendations based on the business case presented.
• Previous accountability for the creation and delivery of well-polished deliverables is essential.
• Ability to quickly gain credibility and establish the required relationships to influence and generate results; successfully manages and grows existing relationships.
• Excellent interpersonal skills including the ability to resolve conflict and provide clear direction.
• Strong verbal and written presentation and communication skills.
• Ability to effectively manage change and shift gears as project needs evolve.
• Demonstrated commitment to racial and health equity.
• Passion for being hands-on in problem-solving and execution.
• Knowledge in quality improvement, data collection and management.
• High-level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records (e.g., EPIC), Microsoft Office (Excel, Visio, Outlook, Word, PowerPoint), email, e-learning, intranet, and computer navigation.
• Ability to use other software as required while performing the essential functions of the job.
• Ability to work with new applications, including vendor software, understanding of terminology and processes utilized to enhance and maintain reporting.

WORK ENVIRONMENT:

• Hybrid work schedule.
• General office environment and the noise level in the work environment is usually moderate.