Recovery Case Manager Jobs in Massachusetts (NOW HIRING)

ABOUT STELLARWARE:

Founded in 1997, Stellarware Corporation is a trusted provider of secure, web-based technology solutions that help government agencies modernize operations and deliver more effective public services. Headquartered in Norwell, Massachusetts, Stellarware partners with agencies nationwide to streamline critical programs through innovative, data-driven platforms.

With deep expertise in child support and recovery programs, Stellarware develops solutions that strengthen collaboration between government entities,

employers, and private-sector partners. Its flagship platforms (including the Child Support Employer Services Portal) enhance reporting, improve compliance, and drive measurable outcomes for the programs it supports.

At its core, Stellarware is committed to delivering reliable, scalable solutions that increase efficiency, reduce administrative burden, and support better outcomes for the communities its partners serve.

JOB DESCRIPTION:

Work Location: Onsite

Target Hiring Date: Immediate Availability

ESSENTIAL JOB DUTIES:

· Handle inbound and outbound telephone calls related to Medicaid Estate Recovery cases.

· Serve as the primary point of contact for heirs, attorneys, estate representatives, probate courts, and other parties.

· Conduct initial case intake and gather required information for new referrals.

· Verify Medicaid eligibility and long-term care service information using internal systems and state-provided data.

· Research probate filings, estate status, and related court information through online court systems and public records.

· Document all conversations, research findings, and case updates accurately within the case management system.

· Request and review supporting documentation including probate filings, death certificates, wills, and estate documents.

· Follow established workflows, procedures, and compliance requirements for operations.

· Escalate disputes, hardship claims, or legally sensitive matters to supervisory staff or attorneys as appropriate.

· Maintain confidentiality of protected health information (PHI) and comply with HIPAA and all applicable privacy regulations.

· Assist with outgoing correspondence, notices, and follow-up communications.

REQUIRED QUALIFICATIONS:

· High school diploma or equivalent

· Previous experience in customer service, call center, healthcare, legal, insurance, probate, collections, or Medicaid experience

· Strong verbal and written communication skills, with the ability to communicate professionally and effectively with internal and external parties

· Ability to handle sensitive and confidential information professionally, including de-escalating difficult conversations and managing sensitive situations with empathy and professionalism

PREFERRED QUALIFICATIONS:

• Associate’s or Bachelor’s degree
• Experience working with probate courts, estate administration, liens, or public records research
• Texas Medicaid Estate Recovery experience (MERP)

ADDITIONAL INFORMATION:

Please note, Stellarware:

• Is an E-Verify company.

Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.

You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. For a list of all acceptable documents please visit this website: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Stellarware provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class.