Reception Manager Jobs in Muscatine, IA (NOW HIRING)

Description

Oaknoll has an exciting new opportunity for a Lead Receptionist at our East Campus. Interested applicants should apply no later than Wednesday, September 2nd.

As Lead Receptionist, you'll be responsible for more than simply supervising our East Campus receptionists; you'll be ensuring a standard of resident-centered service and communication that allows us to CREATE home for our residents. Oaknoll is a not-for-profit community that provides resident-centered care and services through our CREATE culture.

CREATE is an acronym for our values: caring, respect, enthusiasm, awareness, teamwork, and encouragement. We believe that people should experience joyful, active, and connected lives as they age. We believe people should have the opportunity to receive competent, caring, and compassionate health care when they need it. We believe our community is both special and unique because of the people who live here, the people who work here, and the relationships that they build together. We strive to make the lives of our residents and our staff meaningful and fulfilling. If you want to share in these values and the relationships that they allow us to build, we are looking for YOU!

The Lead Receptionist at East Campus is a full-time, 32-hours/week position, with the schedule being 8:30am to 4:30pm, Monday through Thursday. In addition to regular receptionist duties, such as taking and routing calls, greeting residents and visitors, and managing incoming and outgoing mail, they coordinate, manage, and assist all reception efforts at the Oaknoll East Campus, ensuring our reception team has all the resources they need to provide excellent service. They are also responsible for training new receptionists, addressing receptionist performance, maintaining the reception schedule, and covering reception hours at the East Campus as needed. Additionally, they keep an accurate census of residents, direct and train staff for emergency situations, stay current on event schedules and programming as relevant to our community, and manage reservations of transportation services, guest rooms, meeting and lounge spaces, and the like.

Why choose Oaknoll? Not only are we a community focused not-for-profit, but we offer a wide range of employee benefits including: competitive pay, paid time off, retirement plan with company contributions, 40% off employee meals, free use of our gyms and pool, weekly access to a Nurse Practitioner free of charge, onsite parking, tuition reimbursement, scholarship program, and student loan repayment assistance, along with medical, dental, vision, life, FSAs, and voluntary short-term and long-term disability insurances for eligible employees.

Come check us out and learn why Oaknoll is right for you!

About Oaknoll

Oaknoll Retirement Residence is an independent, not-for-profit, continuing care retirement community in Iowa City, IA. We provide resident-centered service, driven by our values of caring, respect, enthusiasm, awareness, teamwork, and encouragement. We're proud of our excellent reputation as a premier place to live and work. There's a strong sense of family at Oaknoll, so coming to work is like coming home.

Oaknoll Retirement Residence is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, or other reason prohibited by law.

Requirements

• Candidate must have a high school diploma or equivalent.
• Candidate should have at least two years of customer service experience.
• Candidate must display effective oral and written communication skills, with the ability to communicate respectfully with residents, coworkers, and visitors. 
• Candidate must show and maintain computer literacy skills, including a familiarity with software such as the Microsoft Office Suite.
• Candidates with supervisory experience are preferred.