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Reception Manager Jobs in Kitchener, ON (NOW HIRING)

All Brite Glass

Client Service Advisor

Kitchener, ON · On-site

CA$45K - CA$65K/mo

... manage workflow, and coordinate with technicians ✅ Welcome clients, gather accurate project ... and professional reception and client waiting area ✅ Assist with documentation, insurance ...

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Reception Manager information

See Kitchener, ON salary details

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How much do reception manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for reception manager in Kitchener, ON is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.90 and $17.72 per hour, depending on experience, location, and employer.

What is a reception manager?

Reception Managers are professionals responsible for overseeing the operations of a reception area, typically in hotels, offices, or healthcare facilities. They manage front desk staff, ensure excellent customer service, handle guest inquiries, and coordinate with other departments to ensure smooth operations. Reception Managers also handle scheduling, address complaints, and may assist in administrative tasks such as billing or reservations. Their role is crucial in creating a positive first impression for visitors and maintaining efficient front desk processes.

What are the key skills and qualifications needed to thrive as a reception manager?

To thrive as a Reception Manager, you need strong organizational skills, experience in customer service, and often a background in hospitality or business administration. Familiarity with front desk management software, reservation systems, and proficiency in Microsoft Office are commonly required, along with certifications in hospitality management being advantageous. Outstanding interpersonal skills, leadership, and the ability to resolve conflicts efficiently set top candidates apart. These skills and qualities are crucial for ensuring smooth front desk operations, high guest satisfaction, and the effective supervision of reception staff.

What are some common challenges faced by a reception manager and how can they be addressed?

Reception Managers often encounter challenges such as managing high-traffic periods, handling difficult guests, and ensuring smooth communication among team members. To address these, it's important to implement effective scheduling, provide ongoing staff training, and establish clear protocols for guest interactions. Additionally, leveraging technology for reservations and guest management can help streamline operations and reduce stress during peak times.

What is the difference between Reception Manager vs Front Desk Supervisor?

Reception ManagerFront Desk Supervisor
Oversees entire front desk operations, manages staff, handles escalations, and ensures customer satisfaction.Supervises front desk staff, manages daily check-in/check-out processes, and ensures smooth guest services.

Both roles require customer service skills, industry-specific certifications, and work in hospitality or corporate environments. The Reception Manager typically has broader responsibilities, including staff management and strategic planning, while the Front Desk Supervisor focuses more on daily operational tasks. They are often used interchangeably but differ mainly in scope and seniority.

What are the most commonly searched types of Reception jobs in Kitchener, ON?

The most popular types of Reception jobs in Kitchener, ON are:

What are popular job titles related to Reception Manager jobs in Kitchener, ON?

For Reception Manager jobs in Kitchener, ON, the most frequently searched job titles are:

What job categories do people searching Reception Manager jobs in Kitchener, ON look for?

The top searched job categories for Reception Manager jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Reception Manager jobs?

Cities near Kitchener, ON with the most Reception Manager job openings:

Reception Manager jobs near you

Receptionist

Kitchener, ON

The Centre for Family Medicine
See more jobs at The Centre for Family Medicineexternal

$19 - $22/hr

Part-time

Posted 15 days ago

Key responsibilities

  • Greet and check in patients upon arrival, ensuring they complete all required paperwork.

  • Answer the main phone line, direct calls, and support clinic workflows and administrative functions.

  • Support documentation processes by scanning, uploading, and managing patient records in EMR systems.

Job description

Do you have a passion for helping people? Do you thrive in a fast-paced work environment and are an excellent multi-tasker? Are you looking to join an organization with a team-based focus?


We are seeking a part-time (20-28 hours per week) receptionist for our Andrew Street location. One-year contract with the possibility to extend.


The Receptionist provides front-line administrative support to ensure the smooth and efficient operation of the clinics within the Andrew Street location. This role serves as a primary point of contact for patients delivering professional and courteous service while supporting clinic workflows and administrative functions. This role will support various clinics and teams members across FHT programs.


Key Responsibilities

  • Welcome and check in all patients upon arrival.
    • Ensure patients complete all required paperwork and forms, including clinic-specific documentation(e.g., consent forms for new Mental Health patients).
  • Maintain awareness of the requirements and workflows for all clinic programs and services.
  • Answer the high-volume main phone line and direct phone calls as required.
  • Scan and upload patient documentation from various clinics into EMR (PSS)
  • Support fax management and document processing workflows as needed.
  • Collaborate with administrative team members to ensure coverage during absences, vacations, and peak clinic times.
  • Participate in cross training to provide natural backup support for front administrative functions.
  • Assist with other reception and administrative duties as assigned.

Qualifications & Skills

  • Post secondary education - preferably related to health, an asset
  • Minimal 2 years' experience in an administrative position in a healthcare organization - preferably primary care
  • EMR experience, preferably Practice Solutions
  • Excellent information technology skills including working knowledge of Windows and Microsoft Office 365 - Excel
  • Experience working with a patient/client database system for booking, billing, scheduling, and retrieving information. Practice Solutions experience preferred
  • Excellent communications (written, verbal, and interpersonal) skills
  • Ability to multitask, prioritize and manage time effectively, with specific attention to detail in a fast-paced environment
  • Strong self-starter, able to effectively prioritize key tasks and deliverables with limited day-to-day direction, are a solution orientated thinker
  • Demonstrated ability to work collaboratively and take direction from health care professionals
  • Proven ability to keep confidential information regarding patients, health care providers, employees, business operations and team information
  • Comfort and experience working with non-English speaking populations, or through an interpreter.
  • Conscientious, flexible and adaptable

At the Centre for Family Medicine FHT, we strive to offer an exciting and caring work environment. If this position is of interest to you, please send your letter of interest and your Curricula Vitae.

Apply