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Reception Manager Jobs in Kitchener, ON (NOW HIRING)

University of Waterloo

Receptionist

Waterloo, ON · On-site

Manages reception flow by identifying the purpose of each client's visit and directing them appropriately Appointment Scheduling and Support * Schedules appointments * Greets and checks-in clients ...

JLL

Concierge - Fixed Term

Cambridge, ON

Position Summary The Concierge provides front desk reception, visitor experience, administrative ... Ability to manage multiple tasks in a fast-paced, on-site office environment. * Strong attention to ...

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Reception Manager information

See Kitchener, ON salary details

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How much do reception manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for reception manager in Kitchener, ON is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.90 and $17.72 per hour, depending on experience, location, and employer.

What is a reception manager?

Reception Managers are professionals responsible for overseeing the operations of a reception area, typically in hotels, offices, or healthcare facilities. They manage front desk staff, ensure excellent customer service, handle guest inquiries, and coordinate with other departments to ensure smooth operations. Reception Managers also handle scheduling, address complaints, and may assist in administrative tasks such as billing or reservations. Their role is crucial in creating a positive first impression for visitors and maintaining efficient front desk processes.

What are the key skills and qualifications needed to thrive as a reception manager?

To thrive as a Reception Manager, you need strong organizational skills, experience in customer service, and often a background in hospitality or business administration. Familiarity with front desk management software, reservation systems, and proficiency in Microsoft Office are commonly required, along with certifications in hospitality management being advantageous. Outstanding interpersonal skills, leadership, and the ability to resolve conflicts efficiently set top candidates apart. These skills and qualities are crucial for ensuring smooth front desk operations, high guest satisfaction, and the effective supervision of reception staff.

What are some common challenges faced by a reception manager and how can they be addressed?

Reception Managers often encounter challenges such as managing high-traffic periods, handling difficult guests, and ensuring smooth communication among team members. To address these, it's important to implement effective scheduling, provide ongoing staff training, and establish clear protocols for guest interactions. Additionally, leveraging technology for reservations and guest management can help streamline operations and reduce stress during peak times.

What is the difference between Reception Manager vs Front Desk Supervisor?

Reception ManagerFront Desk Supervisor
Oversees entire front desk operations, manages staff, handles escalations, and ensures customer satisfaction.Supervises front desk staff, manages daily check-in/check-out processes, and ensures smooth guest services.

Both roles require customer service skills, industry-specific certifications, and work in hospitality or corporate environments. The Reception Manager typically has broader responsibilities, including staff management and strategic planning, while the Front Desk Supervisor focuses more on daily operational tasks. They are often used interchangeably but differ mainly in scope and seniority.

How to be a good reception manager?

A reception manager oversees front desk operations, ensuring excellent customer service, efficient communication, and smooth daily workflows. Key skills include leadership, organization, and proficiency with management tools like scheduling software; maintaining a professional demeanor and problem-solving ability are also essential.

What are the most commonly searched types of Reception jobs in Kitchener, ON?

The most popular types of Reception jobs in Kitchener, ON are:

What are popular job titles related to Reception Manager jobs in Kitchener, ON?

For Reception Manager jobs in Kitchener, ON, the most frequently searched job titles are:

What job categories do people searching Reception Manager jobs in Kitchener, ON look for?

The top searched job categories for Reception Manager jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Reception Manager jobs?

Cities near Kitchener, ON with the most Reception Manager job openings:

Reception Manager jobs near you

Job Developer, Manufacturing Program

Reception House Waterloo Region

Kitchener, ON • On-site

CA$53K/yr

Full-time

Re-posted 2 days ago

Job description

Job title: Job Developer, Manufacturing Program

Department/Team: Programs, Employment

Reports to: Employment Lead - Manufacturing Program

Job type: Full time contract (1 year)

Hours per week: 37.5 hours/week, Monday - Friday 9am-4:30pm, less a daily unpaid hour break

Location: on-site

Minimum Experience:

  • Mid-Level

Compensation: $53,000 per year

Number of vacancies: 1

This vacancy is for a new role


About Reception House

Reception House is a non-profit, community-based organization that delivers quality settlement, integration and support services to refugees and newcomers in Waterloo Region. Since 1987, Reception House has helped thousands of refugees rebuild their lives in Canada through specialized programs and services designed to help them become established in their new communities.

We currently have an exciting opportunity for a full time Job Developer, Manufacturing Program on our Employment team. The Job Developer plays a key role in building employer relationships within the manufacturing sector and negotiating placements, ensuring successful job matches and participant retention. They will act as the main point of contact for employers and work closely with Employment Specialists and program staff to coordinate participant placements, work experiences, and employment opportunities. The Job Developer is an outgoing, personable and reliable worker who enjoys meeting new people, building relationships, and promoting program services to employers and community stakeholders


What you'll do:

  • Meet with local manufacturing businesses and employers to determine recruitment needs and negotiate potential job placements, work experiences, and employment opportunities for participants.
  • Use sales tactics to build professional relationships with prospective employers, promoting program services and participant talent.
  • Provide excellent customer service to employers, building strong partnerships and acting as the main employer contact.
  • Conduct employer outreach, recruitment activities, and hiring events to support participant employment outcomes.
  • Analyse labour market data, employer workforce needs, and participant outcomes to refine job development strategies and track successful placements and hires.
  • Work closely with Employment Specialists and program staff to identify job opportunities that match the skills, interests, and career goals of participants to facilitate successful employment outcomes.
  • Match participant skills and interests with employer workforce needs and coordinate employer introductions.
  • Collaborate with employers to generate employment opportunities and support successful placements and participant retention.
  • Coordinate interviews, placement activities, onboarding processes, and follow-up support with employers and participants.
  • Develop job descriptions and specifications in collaboration with employers.
  • Share new job opportunities with program staff and others as indicated in department procedures.
  • Maintain ongoing communication with employers to support successful placements, retention, and participant success.
  • Attend employment-related events, community engagement activities, and industry networking opportunities to promote program services and secure employment opportunities for participants.
  • Regularly update the database as needed, tracking employer engagement activities, placements, hires, employment outcomes, collecting feedback, and offering recommendations on program activities.
  • Support program staff when needed with participant job search preparation activities and employment readiness initiatives.


What you'll need:

  • Post secondary education in human services, marketing or any business-related field.
  • At least 3 years' experience in a similar or related role, such as job development, business development, B2B sales, or employment services.
  • Knowledge of Employment Ontario protocols and processes is an asset.
  • Knowledge of the manufacturing sector, workforce needs, and local employment opportunities is considered an asset.
  • Knowledge of the local labour market, employment pathways and trends is preferred.
  • Proficiency with technology required, specific skills in Microsoft Office and Employment Ontario databases an asset.
  • Able to think critically and use resources effectively.
  • Ability to create presentations and resources.
  • Strong time management, organization skills and the ability to successfully manage multiple projects at once.
  • Establish and maintain positive working relationships with employers, community stakeholders, industry partners, and internal staff to achieve program goals.
  • Exceptional verbal and written communication skills, with a desire to meet new people, network and leverage relationships with employers.
  • Resilience, perseverance, and an ability to overcome objections.
  • Collaborative team player with a strong customer service focus.
  • Positively influence others to achieve results that are in the best interest of the organization.
  • Ability to take initiative, negotiate and be pro-active.


Working conditions:

  • A valid driver's license and access to a car isrequired.
  • Travel within Waterloo Region needed to attendoff-site meetings and events.
  • Must be able to move freely throughout buildings and travel within community with reasonable accommodations asrequired.
  • Some evening and weekend work may be required to attend meetings or events.


Benefits:

At Reception House, we truly value our employees and the incredible work that they do. Some benefits we provide include;

  • Employee and Family Assistance Program (EFAP)
  • Staff appreciation events
  • Wellness initiatives
  • Professional development opportunities

Reception House Waterloo Region welcomes and encourages applications from people with disabilities, visible minorities, Indigenous peoples, and individuals from all equity-seeking groups. We will accommodate candidates partaking in the recruitment process upon request. If you require a disability-related accommodation during this process, please contact us at hr@receptionhouse.ca.

We are committed to providing clear and equitable compensation information. The compensation posted reflects the expected pay for this role at the time of posting and may be adjusted based on experience, internal equity, and market conditions.

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