Reception Assistant Jobs in Reno, NV (NOW HIRING)

Position Purpose

The primary responsibility for this position will vary and may include any (or a combination of all) of the following:

1. Proficiently collects blood specimens in a timely manner as specified by laboratory policies and procedures and in accordance with federal and state regulations. Technical proficiency includes, but not limited to venipuncture, capillary collections, arterial collections, pediatric patients and critical care patients.

2. Proficiently receive, prepare, process and store samples for testing; this includes properly tracking and delivering of samples to appropriate departments. Must prepare shipments for and interact with reference lab.

3. Uses the laboratory information system to determine test status and keep nursing personnel informed to assist in and expedite patient care. Perform all registration, scheduling, order entry and reception functions and may float to various lab sites within the health system.

4. Expedites and provides healthcare access through the accurate gathering of demographic, sponsorship or guardian data, insurance, clinical, financial, and statistical information from a variety of sources, i.e. patients, patient’s families, providers, provider office staff, county and/or governmental agencies, CMS, FMS, etc.

5. Ensures reimbursement for services rendered through verification of insurance eligibility/benefits, obtaining insurance authorization within required time frame, identification and collection of patient financial obligation and accurate charge order entry. Serves the patient and family in such a manner as to make the admission process as comfortable and pleasant as possible

6. Manages supply inventory, ordering, receiving. May be responsible to effectively place orders in Renown inventory management system, based on established par levels for the clinical lab. Effectively work with departments to monitor inventory, replenish stock within each department and put supplies away in a timely manner.

7. Other support tasks may include telephone answering, non-blood specimen collections, special procedures, customer support, and any clerical duties required.

8. This position may require driving company vehicles in order to render laboratory services to Renown Health patients. (200295 and 200288)

9. Performs microbiology culture set ups and staining processes (200287 only).

10. Performs twelve-lead EKG’s (400288 only)

Duties listed above may provide support for a 24-hour/7-day a week operation to aid the provider in the diagnosis and treatment of patients. The incumbent is expected to be technically proficient at all times in a variety of stressful and challenging situations such as a trauma or a code blue situation (depending on location).

Nature and Scope

Renown Health Clinical Laboratory is a 24-hour/7-days a week operation, providing laboratory services to an inpatient and outpatient population of all ages.

This position is challenged to diagnose and treat human responses to health problems. The incumbent must provide optimal patient care through assessment, planning, implementation, and evaluation of neonatal, pediatric, adolescent, adult, and geriatric patients and families.

The major challenge in this position is to perform and ensure quality and timely specimen collection, specimen transport, specimen preparation, computer entry, reception, telephone answering, report handling, and many other miscellaneous clerical duties. Customer service expectations are surpassed through appropriate use of interpersonal skills, organization of workload, observation of all policies, control procedures, proper patient identification, and proper attention to personal appearance. Patient issues (concerns, problems, requests) must be clearly reported to nursing and/or medical staff through direct communication.

Must be able to communicate with a diverse patient population and their family when performing bedside procedures. Must be able to approach and interact with customers in an age-appropriate manner at all times. Positive customer service behaviors are expected at all times.

Must be knowledgeable of and observe all safety requirements in a laboratory and hospital. A comprehensive knowledge must be maintained in all procedures for which performance is required. Competency in work related skills must be demonstrated annually.

The incumbent uses professionalism and diplomacy with interacting with patients of all ages, their families, physicians, physician office staff and other health care providers in the accurate collecting of demographic, clinical, and financial information in person or via telephone interviews.

This position does provide patient care.

Disclaimer

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications
Requirements - Required and/or Preferred

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English

Experience:

Recent general laboratory experience or phlebotomy experience is preferred.

License(s):

Requires current State of Nevada license for Laboratory Assistant or an application must be submitted during the six-month interim/training period. Failure to apply for and/or receive a license by the seventh month will result in termination.

Incumbent may also possess an active Point of Care licensure, which would take the place of a State of Nevada license for Laboratory Assistant.

Valid State of Nevada or California driver's license and ability to pass Renown Health's Department of Motor Vehicle Report criteria. (Does not apply for cost centers 105701, 200287, 200289, 200290, 200295- Roseview SDS only, 400288, 400289)

Certification(s):

Ability to pass Board of Registry Examination for Phlebotomy Technician from the following agencies for Phlebotomy Technician is preferred.

(a) The American Medical Technologists (AMT)

(b) The American Society for Clinical Pathology (ASCP)

(c) The American Certification Agency for Healthcare Professionals (ACA)

(d) The National Center for Competency Testing (NCCT)

(e) The National Healthcare Association (NHA)

(f) The National Phlebotomy Association (NPA)

Completion of EKG monitor class within 4 months of hire (400288 only).

Computer / Typing:

Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.