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Reception Assistant Jobs in Puerto Rico (NOW HIRING)

CorePower Yoga

$16.90/hr

Maintain the cleanliness of the reception area, changing rooms, and bathrooms. * Ensure that yoga ... Take out the trash and recycling ensuring that all waste is properly disposed of. * Assist with ...

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Reception Assistant information

What does a reception assistant do?

A Reception Assistant is responsible for greeting visitors, answering incoming calls, and providing administrative support at the front desk of an organization. They help manage appointments, handle inquiries, and direct guests to the appropriate departments. Additionally, Reception Assistants may sort mail, maintain visitor logs, and perform light clerical tasks to ensure the smooth operation of the office. Their role is essential in creating a positive first impression and facilitating efficient communication within the workplace.

What are some common challenges a reception assistant might face, and how can they effectively handle them?

Reception Assistants often face challenges such as managing multiple phone lines, handling a high volume of visitors, and addressing unexpected issues like scheduling conflicts. Effective time management, clear communication, and adaptability are key to handling these situations smoothly. Building strong organizational habits and staying calm under pressure will help you provide excellent service and maintain a welcoming environment.

What are the key skills and qualifications needed to thrive as a reception assistant, and why are they important?

To thrive as a Reception Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite and experience with phone systems or appointment scheduling tools are typically required. Excellent communication, professionalism, and a welcoming attitude help you stand out in this customer-facing role. These skills and qualities ensure efficient front-desk operations, positive first impressions, and effective support for both staff and visitors.

What is the difference between Reception Assistant vs Office Clerk?

AspectReception AssistantOffice Clerk
Primary RoleGreeting visitors, answering phones, managing front deskHandling administrative tasks, data entry, filing
Work EnvironmentFront reception area, customer-facingOffice setting, administrative area
Required SkillsCommunication, customer service, organizationData management, organization, basic computer skills
Common CertificationsNone typically required, but customer service experience helpsNone typically required, basic computer skills preferred

While both roles support office operations, a Reception Assistant primarily manages front desk duties and customer interactions, whereas an Office Clerk handles administrative and clerical tasks behind the scenes. The roles often overlap in skills like organization and communication, but their focus areas differ based on the work environment and responsibilities.

Which reception assistant job pays the most?

Reception assistant roles typically offer salaries that vary based on location, experience, and employer. Generally, positions in larger organizations or in regions with a higher cost of living tend to pay more. Advanced skills or certifications can also lead to higher compensation in this field.

What are the most commonly searched types of Reception jobs in Puerto Rico?

The most popular types of Reception jobs in Puerto Rico are:

Reception Assistant jobs near you
Infographic showing various Reception Assistant job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Guest Services Agent PT

Embassy Suites by Hilton San Juan Hotel & Casino

Carolina, PR

$10 - $12.75/hr

Part-time

Re-posted 5 days ago

Job description

Compensation TypeHourlyHighgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Isla Verde Beach is two blocks away, and we've got a reserved area with chairs and umbrellas. Relax right here in our resort-style pool, featuring a waterfall and foliage. The airport is about five minutes away. Enjoy free cooked-to-order breakfast, and have a drink at our complimentary Evening Reception.

Overview

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications
  • College course work in related field helpful.
  • Fully bilingual
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
Employment Type: PART_TIME

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