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Reception Assistant Jobs in Massachusetts (NOW HIRING)

J. Morrissey

Practice Assistant - Administrative

Wayland, MA · On-site

$21.25 - $28/hr

Practice Assistant - Administrative Wayland, MA ? NOW HIRING - Medical Administrative Assistant ... Front desk reception Answering multi-line telephones Patient check-in/check-out Scheduling ...

C&M Legal Search

Administrative Assistant

Boston, MA · On-site

$19.50 - $26.25/hr

Support conference room setup, hospitality, and reception as needed. * Maintain copy centers and office supply areas. * Assist with direct mailings, office moves, and bank deposits. * Operate binding ...

HOK

Administrative Assistant

Boston, MA · On-site

$19.50 - $26.25/hr

Reception & Hospitality: Act as the welcoming public face of the studio by greeting guests ... Marketing Support: Assist with upcoming proposals by assembling standard boilerplate materials ...

Robert Half

Administrative Assistant

Boston, MA · On-site

$17.41 - $20.16/hr

Welcome visitors and provide courteous reception support while maintaining a positive office ... Previous experience in an administrative assistant, receptionist, or general office support role.

The Judge Group

Admin Assistant II

Waltham, MA · On-site

$19.50 - $26.50/hr

... reception, printer stations) 10% Development and Additional Responsibilities • Stays current with industry trends and best practices through regular research and professional development • ...

The Judge Group

Admin Assistant II

Waltham, MA · On-site

$19.50 - $26.50/hr

... closet, reception, printer stations) 10% Development and Additional Responsibilities Stays current with industry trends and best practices through regular research and professional development ...

Robert Half

Administrative Assistant

Revere, MA · On-site

$19.79 - $22.91/hr

Welcome visitors and provide courteous front-desk support while maintaining an organized reception ... follow-up. * Assist team members with general administrative needs and ensure requests are ...

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Reception Assistant information

What are the key skills and qualifications needed to thrive as a reception assistant, and why are they important?

To thrive as a Reception Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite and experience with phone systems or appointment scheduling tools are typically required. Excellent communication, professionalism, and a welcoming attitude help you stand out in this customer-facing role. These skills and qualities ensure efficient front-desk operations, positive first impressions, and effective support for both staff and visitors.

What is the difference between Reception Assistant vs Office Clerk?

AspectReception AssistantOffice Clerk
Primary RoleGreeting visitors, answering phones, managing front deskHandling administrative tasks, data entry, filing
Work EnvironmentFront reception area, customer-facingOffice setting, administrative area
Required SkillsCommunication, customer service, organizationData management, organization, basic computer skills
Common CertificationsNone typically required, but customer service experience helpsNone typically required, basic computer skills preferred

While both roles support office operations, a Reception Assistant primarily manages front desk duties and customer interactions, whereas an Office Clerk handles administrative and clerical tasks behind the scenes. The roles often overlap in skills like organization and communication, but their focus areas differ based on the work environment and responsibilities.

What are some common challenges a reception assistant might face, and how can they effectively handle them?

Reception Assistants often face challenges such as managing multiple phone lines, handling a high volume of visitors, and addressing unexpected issues like scheduling conflicts. Effective time management, clear communication, and adaptability are key to handling these situations smoothly. Building strong organizational habits and staying calm under pressure will help you provide excellent service and maintain a welcoming environment.

What does a reception assistant do?

A Reception Assistant is responsible for greeting visitors, answering incoming calls, and providing administrative support at the front desk of an organization. They help manage appointments, handle inquiries, and direct guests to the appropriate departments. Additionally, Reception Assistants may sort mail, maintain visitor logs, and perform light clerical tasks to ensure the smooth operation of the office. Their role is essential in creating a positive first impression and facilitating efficient communication within the workplace.
What are the most commonly searched types of Reception jobs in Massachusetts? The most popular types of Reception jobs in Massachusetts are:
Reception Assistant jobs near you
Infographic showing various Reception Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Front Desk Reception, Hospitality, & Safety Manager (Open to MTW Alumni Only)

More Than Words

Boston, MA • On-site

$52K - $57K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 9 days ago

Job description

About the Organization
More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business.
MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.
Position Summary
The MTW Front Desk Reception, Hospitality & Safety Manager serves as the first point of contact for youth, staff, volunteers and visitors coming to the MTW Boston location. This role creates a welcoming, safe, and organized environment while supporting daily operations and maintaining safety protocols at More Than Words. The position plays a critical role in upholding the organization's mission to provide a secure, supportive, and positive space for youth development and job training, while also being a key role to maintain safety protocols. The manager reports to the Boston Site Director.
Key responsibilities of this position include, but are not limited to:
Front Desk & Reception
  • Greet and welcome youth, staff, volunteers and visitors in a friendly, professional manner
  • Answer phones, respond to inquiries, and direct guests appropriately
  • Manage sign-in/sign-out procedures for youth, volunteers, and visitors
  • Create name tags for all youth, volunteers and visitors
  • Maintain accurate attendance and visitor logs

Hospitality & Customer Service
  • Create a warm, inclusive, and respectful environment for all participants and guests
  • Assist volunteers and guests with general information about programs and services
  • Support events, meetings, and daily activities as needed
  • Maintain a clean, organized, and welcoming front desk and common areas

Safety & Security
  • Monitor facility entrances and ensure adherence to safety and access protocols
  • Verify identification and authorization for youth, volunteers and visitors
  • Enforce organizational safety policies and emergency procedures
  • Respond calmly to safety concerns or incidents
  • Communicate concerns promptly to supervisor or program leadership

Operational Support
  • Respond to customer service emails in a timely and professional manner
  • Coordinate donation logistics, including dispatch, scheduling, and calendar management
  • Assist with basic marketing and social media tasks, including posting updates and sharing program information

Administrative Support
  • Perform basic administrative tasks such as supply ordering, data entry, and scheduling support
  • Distribute mail, supplies, and messages to staff and program areas

Qualifications
  • High school diploma or equivalent (required)
  • 21 years of age
  • MTW Alumni having completed 2 years of MTW graduate career services
  • Experience in reception, hospitality, customer service, or youth-serving environments preferred
  • Basic computer skills (email, data entry, scheduling systems)

Desired Skills & Attributes
  • Warm, approachable, and culturally responsive demeanor
  • Strong attention to detail and situational awareness
  • Ability to set boundaries and enforce policies respectfully
  • Reliability, punctuality, and professionalism
  • Experience working with youth, volunteers, or community organizations a plus

Schedule: Monday - Friday 9 AM - 5PM at our Boston site. Occasional evening or weekend hours may be scheduled in advance on mutual agreement for events or presentations.
Compensation: $52,000 - $57,749; commensurate with skills and experience
Benefits:
  • Medical and Dental Insurance
  • 401K with up to 3.5% Employer Match
  • Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking
  • Generous paid vacation and sick time
  • Significant growth opportunities and professional development
  • Employee Discounts

To Apply: Please include both resume and a cover letter.
All of MTW's sites are commuter friendly and are conveniently located near public transportation.
Background Checks:
More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.
MTW EEO Statement:
MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to HR@MTWyouth.org.

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