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The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country. The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our veterans.

The Veterans Village Lead Maintenance Technician is responsible for the overall day-to-day operation, maintenance, safety, security, and appearance of one or more Tunnel to Towers Veterans Village properties. This position serves as the primary on-site facilities leader, overseeing preventive maintenance programs, building operations, vendor management, regulatory compliance, capital improvement support, and emergency response activities. The Lead Maintenance Technician ensures that all facilities remain safe, secure, dignified, and well-maintained while supporting the Foundation's mission to provide quality housing and services to veterans.

The ideal candidate possesses strong technical knowledge, leadership skills, a hands-on maintenance approach, and a commitment to creating a safe and supportive living environment for veterans.

Duties and responsibilities

• Conduct daily inspections of buildings, apartments, common areas, grounds, and mechanical spaces.
• Oversee and perform preventive maintenance, repairs, and general upkeep of all facility systems.
• Monitor and maintain HVAC, plumbing, electrical, mechanical, fire alarm, security, life safety, laundry, and utility systems.
• Diagnose building system malfunctions and coordinate appropriate corrective actions.
• Respond to maintenance requests and work orders in a timely and professional manner.
• Perform carpentry, painting, drywall, flooring, and general building repairs as required.
• Coordinate apartment turnovers, inspections, and move-in readiness.
• Maintain maintenance logs, work orders, warranties, inspection reports, and repair records.
• Monitor maintenance inventories and ensure tools, supplies, and equipment remain available and in good working condition.
• Maintain maintenance shops, storage areas, and utility rooms in a clean, safe, and organized condition. Foster a safe, respectful, and welcoming environment for veteran residents.
• Address facility-related resident concerns and ensure timely resolution.
• Collaborate with onsite team management to address housing-related issues.
• Promote resident safety and comfort through proactive facility management and preventive maintenance practices.
• Maintain professionalism, discretion, and appropriate boundaries when interacting with residents and guests.
• Conduct routine safety inspections and identify potential hazards.
• Ensure compliance with OSHA regulations, local building codes, housing regulations, fire codes, and life-safety requirements.
• Support compliance with HUD, NSPIRE, REAC, and other applicable housing standards.
• Assist with violation correction, regulatory inspections, audits, and corrective action plans.
• Ensure emergency exits, stairwells, utility rooms, and mechanical spaces remain unobstructed and compliant.
• Investigate and document safety concerns, incidents, and facility deficiencies.
• Support environmental, health, and workplace safety programs
• Support vendor deliveries and equipment installations.
• Coordinate and supervise contractors, vendors, and service providers performing work at Veterans Village properties.
• Verify quality, completion, and compliance of contracted services.
• Obtain quotes and assist with vendor selection and procurement activities.
• Ensure contractors comply with organizational safety, security, insurance, and operational requirements.
• Assist with capital improvement projects, renovations, infrastructure upgrades, and facility enhancement initiatives.
• Coordinate project schedules, monitor project progress, and communicate updates to management.
• Ensure buildings, grounds, parking areas, walkways, and common spaces remain clean, safe, and attractive.
• Oversee landscaping, snow removal, waste management, and exterior maintenance activities.
• Monitor curb appeal and overall property conditions.
• Coordinate cleaning and maintenance activities that enhance the appearance and functionality of the community.
• Support event setups, teardowns, and site logistics as needed.
• Serve as an on-call responder for facility emergencies.
• Support emergency management activities, drills, and preparedness exercises.
• Coordinate emergency repairs involving power outages, flooding, fire alarms, utility failures, weather events, and security incidents.
• Maintain emergency supplies, equipment, and operational readiness.
• Support evacuations, facility recovery efforts, and restoration activities following emergencies.
• Coordinate with emergency responders, utility providers, and service contractors during emergency situations.
• Maintain accurate records of inspections, preventive maintenance schedules, vendor activities, and facility repairs.
• Assist with budget planning and cost-control initiatives.
• Identify opportunities to complete repairs in-house when feasible to improve efficiency and reduce costs.
• Track appliance inventories, equipment life cycles, and warranty information.
• Prepare reports and recommendations for facility improvements and capital planning.

• Minimum of High School Diploma or GED required and 4-5 years of multiunit housing, facilities management, building maintenance, or Maintenance Technician experience required.
• Trade school certification, vocational training, or technical education preferred.
• OSHA 10 or OSHA 30, EPA Universal, HVAC, Fire Safety, CPR/First Aid, and other applicable trade licenses or industry-recognized certifications are preferred.
• Experience in supportive housing, affordable housing, or similar residential environments preferred.
• Experience supervising maintenance activities, vendors, and contractors preferred.
• Extensive knowledge of HVAC, plumbing, electrical, mechanical systems, carpentry, and general building repairs.
• Strong troubleshooting, analytical, and problem-solving skills.
• Knowledge of preventive maintenance programs and building operations.
• Ability to manage multiple priorities and respond effectively to emergencies.
• Strong leadership, organizational, communication, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Working knowledge of regulatory compliance, safety standards, and housing regulations.
• Ability to perform the physical demands of the position, including standing, walking, bending, climbing stairs, lifting and carrying up to 50 pounds, safely operating maintenance tools and equipment, and working indoors and outdoors in varying weather conditions.
• Work environment includes exposure to maintenance equipment, mechanical systems, construction activities, and varying outdoor weather conditions, with required use of appropriate personal protective equipment (PPE) when visiting active job sites.
• Occasional evenings, weekends, holiday, and emergency response work may be required.
• Proficient in Microsoft Office/ Google Suite (or equivalent), experience with Yardi or work order management systems preferred.
• Ability to interact professionally with veterans, staff, contractors, visitors, and external agencies.
• Valid Driver’s License required.
• Pre-employment screening, including a background check, is required.

Working conditions

Special working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events needed.