WFM Real Time Analyst
Las Vegas, NV · On-site
Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and ...
WFM Real Time Analyst
Las Vegas, NV · On-site
Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and ...
Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources and to meet any necessary contractual obligations * Coordinates and manages same-day and/or short ...
Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources and to meet any necessary contractual obligations * Coordinates and manages same-day and/or short ...
As a Real Time Analyst , you'll be responsible for monitoring service levels across the enterprise and acting quickly to mitigate any staffing related concerns using WFM principals (adjusting ...
As a Real Time Analyst , you'll be responsible for monitoring service levels across the enterprise and acting quickly to mitigate any staffing related concerns using WFM principals (adjusting ...
OR · On-site
As a Real Time Analyst , you'll be responsible for monitoring service levels across the enterprise and acting quickly to mitigate any staffing related concerns using WFM principals (adjusting ...
Real Time BOP Analyst
Houston, TX · On-site
Monitoring real-time data for surface and subsea BOPs; including pressure trends, volume consumption, trend anomalies, and all applicable functions of well control equipment. * Maintain detailed and ...
Real Time BOP Analyst
Houston, TX · On-site
Monitoring real-time data for surface and subsea BOPs; including pressure trends, volume consumption, trend anomalies, and all applicable functions of well control equipment. * Maintain detailed and ...
Real Time BOP Analyst
Houston, TX · On-site
Monitoring real-time data for surface and subsea BOPs; including pressure trends, volume consumption, trend anomalies, and all applicable functions of well control equipment. * Maintain detailed and ...
Real Time BOP Analyst
Houston, TX · On-site
Monitoring real-time data for surface and subsea BOPs; including pressure trends, volume consumption, trend anomalies, and all applicable functions of well control equipment. * Maintain detailed and ...
Real Time Analyst
New York, NY · Remote
$56K - $73K/yr
The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems. The shift is Tuesday to Saturday from 12:00pm CT - 8 ...
Quick apply
Real Time Analyst
New York, NY · Remote
$56K - $73K/yr
The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems. The shift is Tuesday to Saturday from 12:00pm CT - 8 ...
Real Time Analyst
New York, NY · On-site
$56K - $73K/yr
The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems. The shift is Tuesday to Saturday from 12:00pm CT - 8 ...
Real Time Analyst
New York, NY · On-site
$56K - $73K/yr
The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems. The shift is Tuesday to Saturday from 12:00pm CT - 8 ...
As a Real Time Analyst II, you will serve as the subject matter expert (SME) for real-time ... You will lead intraday performance monitoring, provide actionable insights, and proactively ...
As a Real Time Analyst II, you will serve as the subject matter expert (SME) for real-time ... You will lead intraday performance monitoring, provide actionable insights, and proactively ...
Real-Time Analyst
Fort Lauderdale, FL · On-site
Monitor and analyze real-time operational data to ensure adherence to service levels and performance targets. * Track call volumes, agent availability, and other key metrics to proactively address ...
Real-Time Analyst
Fort Lauderdale, FL · On-site
Monitor and analyze real-time operational data to ensure adherence to service levels and performance targets. * Track call volumes, agent availability, and other key metrics to proactively address ...
Monitor and analyze real-time operational data to ensure adherence to service levels and performance targets. * Track call volumes, agent availability, and other key metrics to proactively address ...
Monitor and analyze real-time operational data to ensure adherence to service levels and performance targets. * Track call volumes, agent availability, and other key metrics to proactively address ...
Real Time Specialist
Chicago, IL · On-site
$17.25 - $21.75/hr
The candidate should have good knowledge of RTA, scheduling, rostering, real-time monitoring, tracking, documenting. An understanding and ability to report metrics like service level, occupancy ...
Real Time Specialist
Chicago, IL · On-site
$17.25 - $21.75/hr
The candidate should have good knowledge of RTA, scheduling, rostering, real-time monitoring, tracking, documenting. An understanding and ability to report metrics like service level, occupancy ...
Real Time Specialist
Chicago, IL · On-site
The candidate should have good knowledge of RTA, scheduling, rostering, real-time monitoring, tracking, documenting. An understanding and ability to report metrics like service level, occupancy ...
Real Time Specialist
Chicago, IL · On-site
The candidate should have good knowledge of RTA, scheduling, rostering, real-time monitoring, tracking, documenting. An understanding and ability to report metrics like service level, occupancy ...
Real Time Scheduling Analyst
Trenton, NJ · On-site
$58K - $74K/yr
The Real Time Analyst position plays a crucial role in monitoring and managing the performance of the Contact Center in real-time. This role is responsible for real-time monitoring of queues ...
Real Time Scheduling Analyst
Trenton, NJ · On-site
$58K - $74K/yr
The Real Time Analyst position plays a crucial role in monitoring and managing the performance of the Contact Center in real-time. This role is responsible for real-time monitoring of queues ...
Real-Time Analyst
Fort Lauderdale, FL · On-site
Responsibilities : • Monitor and analyze real-time operational data to ensure adherence to service levels and performance targets. • Track call volumes, agent availability, and other key metrics ...
Real-Time Analyst
Fort Lauderdale, FL · On-site
Responsibilities : • Monitor and analyze real-time operational data to ensure adherence to service levels and performance targets. • Track call volumes, agent availability, and other key metrics ...
Real Time Specialist
Schaumburg, IL · On-site
Position Overview This role is responsible for monitoring and managing the real-time performance of numerous Operations teams at Paylocity. This role ensures that service levels and operational goals ...
Real Time Specialist
Schaumburg, IL · On-site
Position Overview This role is responsible for monitoring and managing the real-time performance of numerous Operations teams at Paylocity. This role ensures that service levels and operational goals ...
Real Time Specialist
Schaumburg, IL · On-site
$16.75 - $22/hr
Position Overview This role is responsible for monitoring and managing the real-time performance of numerous Operations teams at Paylocity. This role ensures that service levels and operational goals ...
Quick apply
Real Time Specialist
Schaumburg, IL · On-site
$16.75 - $22/hr
Position Overview This role is responsible for monitoring and managing the real-time performance of numerous Operations teams at Paylocity. This role ensures that service levels and operational goals ...
Real Time Coordinator
Houston, TX · On-site
Monitor and analyze available market information to identify asset optimization and trading opportunities. * Coordinate real-time unit availability, outages and derates, schedules, unit startup and ...
Real Time Coordinator
Houston, TX · On-site
Monitor and analyze available market information to identify asset optimization and trading opportunities. * Coordinate real-time unit availability, outages and derates, schedules, unit startup and ...
Monitor and analyze available market information to identify asset optimization and trading opportunities. * Coordinate real-time unit availability, outages and derates, schedules, unit startup and ...
Monitor and analyze available market information to identify asset optimization and trading opportunities. * Coordinate real-time unit availability, outages and derates, schedules, unit startup and ...
Monitor and analyze available market information to identify asset optimization and trading opportunities. * Coordinate real-time unit availability, outages and derates, schedules, unit startup and ...
Monitor and analyze available market information to identify asset optimization and trading opportunities. * Coordinate real-time unit availability, outages and derates, schedules, unit startup and ...
Real Time Monitoring information
See salary details
$11.84 is the 25th percentile. Wages below this are outliers.
$10.82 - $11.93
27% of jobs
$11.93 - $13.05
21% of jobs
The median wage is $13.16 / hr.
$13.05 - $14.16
16% of jobs
$14.68 is the 75th percentile. Wages above this are outliers.
$14.16 - $15.28
23% of jobs
$15.28 - $16.39
5% of jobs
$16.39 - $17.50
2% of jobs
$17.50 - $18.62
0% of jobs
$18.62 - $19.73
0% of jobs
$19.73 - $20.85
0% of jobs
$20.85 - $21.96
0% of jobs
$21.96 - $23.08
5% of jobs
$10
$14
$23
How much do real time monitoring jobs pay per hour?
As of Jun 5, 2026, the average hourly pay for real time monitoring in the United States is $14.35, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $14.42 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Real Time Monitoring Specialist, and why are they important?
To thrive as a Real Time Monitoring Specialist, you need strong analytical skills, attention to detail, and experience with workforce management or monitoring systems—often supported by a degree in business, IT, or a related field. Familiarity with tools like Verint, NICE, or Genesys, as well as proficiency in Excel and other reporting platforms, is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure make someone stand out in this position. These skills and qualities are crucial for ensuring efficient operations, rapid response to incidents, and optimal performance in fast-paced environments.
How does the Real Time Monitoring role typically interact with other departments to ensure operational efficiency?
In a Real Time Monitoring role, professionals frequently collaborate with teams such as operations, IT support, and management to address issues as they arise and minimize downtime. They provide timely alerts and updates about system performance or incidents, enabling swift action and coordinated problem-solving. Open communication and quick response are crucial, as real-time monitors often bridge the gap between technical staff and business units to maintain seamless operations. This collaboration also helps in refining processes and improving overall service quality.
What is real time monitoring in a workplace setting?
Real time monitoring refers to the continuous observation and analysis of activities, processes, or systems as they happen. In a workplace, this often involves using specialized software or tools to track performance metrics, workflow, and potential issues instantly. The goal is to quickly identify and respond to problems, ensure optimal efficiency, and maintain high standards of service or production. Real time monitoring is commonly used in sectors such as IT, call centers, manufacturing, and logistics, where immediate action can prevent disruptions and improve outcomes.
What is the difference between Real Time Monitoring vs Data Analyst?
| Aspect | Real Time Monitoring | Data Analyst |
|---|---|---|
| Required Credentials | Technical certifications, monitoring tools experience | Degree in statistics, data science, or related field |
| Work Environment | Operational settings, IT or industrial environments | Office, data analysis labs, or remote |
| Industry Usage | Manufacturing, IT, healthcare, utilities | Finance, marketing, healthcare, research |
| Primary Focus | Real-time data collection and alerting | Data interpretation and reporting |
Real Time Monitoring focuses on continuous, immediate data collection and alerting in operational environments, while Data Analysts interpret and analyze data to inform decisions. Both roles require analytical skills but differ in their tools, environment, and objectives.
More about Real Time Monitoring jobs
What cities are hiring for Real Time Monitoring jobs? Cities with the most Real Time Monitoring job openings:
What states have the most Real Time Monitoring jobs? States with the most job openings for Real Time Monitoring jobs include:
What job categories do people searching Real Time Monitoring jobs look for? The top searched job categories for Real Time Monitoring jobs are:
Full-time
Posted 12 days ago
TELUS Digital rating
7.6
Based on 20 frontline employees who took The Breakroom Quiz
90th of 203 rated it services
Job description
Description
Last day to apply: Sunday, May 24th 2026 by 11:59 PM
Position overview
As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met.
Key responsibilities
Core competencies
Leadership competencies
Functional competencies
Qualifications
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Last day to apply: Sunday, May 24th 2026 by 11:59 PM
Position overview
As a Real Time Analyst you use your expertise to monitor and analyse real time/ intraday operations performance. You verify attendance and produce intraday reporting to ensure service level agreements are met.
Key responsibilities
- Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and compliance with the account's service level agreements
- Provide real-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence
- Proactively communicate intraday challenges impacting service level agreements to Operation leaders in support required actions
- Support communication with team leaders and frontline team members
Core competencies
- Giving support, focusing on customers, embracing technology, managing self-development
Leadership competencies
- N/A no people management accountabilities
Functional competencies
- Knowledge of real time monitoring and reporting
- Analytical and problem solving skills
- Ability to work in a fast paced environment
- Ability to solve problems in straightforward situations, analyzing possible solutions from experience, judgement and precedents
Qualifications
- 8+ months of work experience in contact center; workforce management experience is a plus
- High school degree
- CEFR B1-B2 English (oral/ written) (Or as in SOW)
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
What TELUS Digital employees say
Pay
Benefits
Hours and flexibility
Workplace
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About TELUS Digital
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