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Real Time Monitoring Jobs (NOW HIRING)

Liveops

Real Time Analyst

The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals. This role requires dynamic queue ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources and to meet any necessary contractual obligations * Coordinates and manages same-day and/or short ...

Chewy

Real-Time Analyst

Hollywood, FL

Monitor and process real-time requests and adherence, including generation of real-time absenteeism, NCNS, appropriate notification and occurrence reporting. * Collaborates with Operations and WFM ...

Chewy

Real-Time Analyst

Goodyear, AZ

Monitor and process real-time requests and adherence, including generation of real-time absenteeism, NCNS, appropriate notification and occurrence reporting. * Collaborates with Operations and WFM ...

Chewy

Real-Time Analyst

Richardson, TX · On-site

Monitor and process real-time requests and adherence, including generation of real-time absenteeism, NCNS, appropriate notification and occurrence reporting. * Collaborates with Operations and WFM ...

Chewy

Real-Time Analyst

Richardson, TX

Monitor and process real-time requests and adherence, including generation of real-time absenteeism, NCNS, appropriate notification and occurrence reporting. * Collaborates with Operations and WFM ...

NexRep, LLC

Temporary Real Time Analyst

RTAs also monitor agent work behaviors in real-time, identifying and addressing events such as contact handle times or after-contact times that exceed defined thresholds. RTAs watch statistics across ...

Flex

WFM Real-Time Analyst

New York, NY · On-site

What You'll Do Monitor and respond to real-time anomalies across all channels and BPO partners. The AI surfaces and prioritizes variance automatically - your job is to review, apply operational ...

NexRep, LLC

Temporary Real Time Analyst

Portland, ME · On-site

RTAs also monitor agent work behaviors in real-time, identifying and addressing events such as contact handle times or after-contact times that exceed defined thresholds. RTAs watch statistics across ...

Flex

WFM Real-Time Analyst

New York, NY · On-site

What You'll Do Monitor and respond to real-time anomalies across all channels and BPO partners. The AI surfaces and prioritizes variance automatically - your job is to review, apply operational ...

Propetroservices

Senior Real Time Engineer

Houston, TX · On-site

$99K - $137K/yr

Lead real-time monitoring and proactive intervention for power generation equipment and balance-of-plant systems to support safe operations and maximize availability. * Analyze real-time and ...

Jupiter Power LLC

Real-time Trader

Houston, TX · On-site

Use 3rd party modules and ISO published reports to monitor Real Time system conditions, outages, and constraints to enhance dispatch decisions. * Supporting asset onboarding and ongoing support for ...

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Real Time Monitoring information

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$10

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How much do real time monitoring jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for real time monitoring in the United States is $14.35, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $14.42 per hour, depending on experience, location, and employer.

What is the difference between Real Time Monitoring vs Data Analyst?

AspectReal Time MonitoringData Analyst
Required CredentialsTechnical certifications, monitoring tools experienceDegree in statistics, data science, or related field
Work EnvironmentOperational settings, IT or industrial environmentsOffice, data analysis labs, or remote
Industry UsageManufacturing, IT, healthcare, utilitiesFinance, marketing, healthcare, research
Primary FocusReal-time data collection and alertingData interpretation and reporting

Real Time Monitoring focuses on continuous, immediate data collection and alerting in operational environments, while Data Analysts interpret and analyze data to inform decisions. Both roles require analytical skills but differ in their tools, environment, and objectives.

What is real time monitoring?

Real time monitoring refers to the continuous observation and analysis of activities, processes, or systems as they happen. In a workplace, this often involves using specialized software or tools to track performance metrics, workflow, and potential issues instantly. The goal is to quickly identify and respond to problems, ensure optimal efficiency, and maintain high standards of service or production. Real time monitoring is commonly used in sectors such as IT, call centers, manufacturing, and logistics, where immediate action can prevent disruptions and improve outcomes.

How does the real time monitoring role typically interact with other departments to ensure operational efficiency?

In a Real Time Monitoring role, professionals frequently collaborate with teams such as operations, IT support, and management to address issues as they arise and minimize downtime. They provide timely alerts and updates about system performance or incidents, enabling swift action and coordinated problem-solving. Open communication and quick response are crucial, as real-time monitors often bridge the gap between technical staff and business units to maintain seamless operations. This collaboration also helps in refining processes and improving overall service quality.

What are the key skills and qualifications needed to thrive as a real time monitoring specialist, and why are they important?

To thrive as a Real Time Monitoring Specialist, you need strong analytical skills, attention to detail, and experience with workforce management or monitoring systems—often supported by a degree in business, IT, or a related field. Familiarity with tools like Verint, NICE, or Genesys, as well as proficiency in Excel and other reporting platforms, is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure make someone stand out in this position. These skills and qualities are crucial for ensuring efficient operations, rapid response to incidents, and optimal performance in fast-paced environments.
More about Real Time Monitoring jobs
What cities are hiring for Real Time Monitoring jobs? Cities with the most Real Time Monitoring job openings:
What states have the most Real Time Monitoring jobs? States with the most job openings for Real Time Monitoring jobs include:
What job categories do people searching Real Time Monitoring jobs look for? The top searched job categories for Real Time Monitoring jobs are:
Real Time Monitoring jobs near you
Infographic showing various Real Time Monitoring job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $29,847 per year, or $14.3 per hour.

Real Time Analyst

Liveops

Remote

Full-time

Re-posted 7 hours ago

Job description

The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals. This role requires dynamic queue management, proactive communication, and rapid response to client requests via Slack. The RTA is a key operational role that balances real-time analytics with human coordination to maintain performance and adherence standards.
Workers in this role will be employed by Rippling Philippines, Inc. as the Employer of Record and
contracted to work with Liveops.
The Qualifications We're Looking For
  • 1+ years in contact center operations, workforce management, or real-time monitoring.
  • Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired.
  • Strong analytical and decision-making skills.
  • Excellent written and verbal communication.
  • Ability to work independently in a fast-paced, remote environment.
  • Strong attention to detail and multitasking skills.
  • Experience managing agent commits and trades in Shiftboard preferred.
  • Familiarity with Slack etiquette and client-facing communication protocols.
  • Understanding of agent skilling and de-skilling workflows.
  • Comfort with real-time staffing tools and dashboards.

Responsibilities
Intraday Monitoring & Queue Management
  • Track agent activity in 30-minute intervals using Shiftboard and internal dashboards.
  • Move agents between queues (e.g., Chat, Desktop) based on real-time demand and adherence status.
  • Place agents offline if they are not scheduled or committed for the current interval.
  • Monitor long calls and escalate when agents exceed expected durations.

Slack-Based Client Communication
  • Monitor designated client Slack channels for real-time requests and updates.
  • Respond to client inquiries with urgency and professionalism, maintaining tight turnaround expectations.
  • Coordinate with ARAs and program leads to ensure Slack communications are acknowledged and acted upon.

Shiftboard Operations
  • Use Shiftboard to manage agent commits, trades, and schedule adherence.
  • Ensure agents are properly skilled and assigned to the correct queues.
  • Monitor Tradeboard for released shifts and reassign as needed.
  • Enforce commit integrity-agents must honor scheduled blocks unless authorized otherwise.

Reporting & Documentation
  • Maintain logs of queue movements, adherence violations, and Slack interactions.
  • Provide daily summaries of staffing actions, agent status, and client communications.
  • Collaborate with Workforce Management (WFM) and Client Results teams to align staffing with forecasts.

Essential Job Functions
  • Ability to sit or stand at a desk for extended periods of time while working on a computer.
  • Available for virtual meetings in a non-distracted environment.
  • Ability to work independently and meet deadlines.
  • Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and
  • holidays as needed to support US business hours.

About Liveops
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com.
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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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