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Program Supervisor | Flip the Script | Central City Concern

Why You'll Love This Role

• Lead a mission-driven, culturally specific program that helps justice-involved individuals secure stable housing and successfully reintegrate into the community.
• Supervise and develop a passionate team of housing navigators, peer support specialists, case managers, and re-entry professionals.
• Make a visible impact by helping reduce barriers to housing, employment, behavioral health services, and long-term stability.

What You'll Do

• Provide day-to-day leadership, coaching, and support to frontline staff delivering housing stabilization and re-entry services.
• Oversee program operations, referral workflows, participant engagement, service outcomes, and documentation quality.
• Build strong partnerships with community corrections, housing providers, behavioral health organizations, and culturally specific community partners.
• Support crisis response, housing navigation, service coordination, and participant in advocacy when needed.
• Drive continuous program improvement through staff development, quality assurance, and outcome tracking.

Who Thrives Here

• Leaders who are passionate about advancing equity and creating culturally affirming services for African Americans, Black, and other disproportionately impacted communities.
• Professionals with experience in supportive housing, re-entry services, behavioral health, homelessness services, or substance use recovery.
• Supervisors who excel at coaching teams, solving complex challenges, and fostering accountability in a fast-paced environment.

Lead a dedicated team helping individuals returning from incarceration find housing, stability, and opportunity—while shaping a culturally responsive program that transforms lives and strengthens communities.

Schedule: Monday-Friday 8:00am-5:30pm

Location: The Henry

Compensation: $56,000-$79,000/annually *Range varies based on professional experience & Education/Licensure/Certifications

MINIMUM QUALIFICATIONS:

• High School or GED required. Bachelor’s degree in social work, human services, behavioral health, public health, criminal justice, or related field preferred.
• Two years of experience working in supportive housing, behavioral health, re-entry, social services, substance use recovery, homelessness services, culturally specific services, or a related environment.
• One year of supervisory or lead experience in; supportive housing, behavioral health, re-entry, social services, substance use recovery, homelessness services, culturally specific services, or a related environment required.
• Two or more years Supervisory or Lead experience HIGHLY preferred.
• Experience working with justice-involved individuals, individuals experiencing homelessness or housing instability, and individuals with behavioral health or substance use needs required.
• Demonstrated connection to, understanding of, or experience serving re-entry population in the local community preferred. Experience partnering with community corrections, courts, jails, prisons, parole/probation officers, behavioral health care providers, landlords and/or housing providers also preferred.
• Experience with documentation, data entry, case management systems, service tracking, and outcome reporting required; experience with Apricot, HMIS, or electronic health record systems preferred.
• Must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must pass a pre-employment drug screen and background check.
• Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs, with reasonable or no accommodation.
• Applicant must be able to work in all CCC buildings. Some CCC buildings have restrictions due to criminal background and/or active probation and parole.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988.  An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol. 
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide daily supervision, coaching, training, and support to assigned staff.
• Coordinate daily program operations to ensure adequate coverage, timely participant engagement, consistent service delivery, and smooth communication across shifts, sites, and teams.
• Support hiring, onboarding, performance feedback, performance evaluations, schedule review, leave coordination, corrective action, and staff development in partnership with leadership and Human Resources.
• Plan and facilitate regular team meetings, case consultations, shift huddles, and program coordination meetings to promote alignment, accountability, and shared problem-solving.
• Monitor caseloads, referral flow, participant engagement, housing stabilization activities, discharge planning, and service outcomes to ensure program goals are met.
• Support re-entry services focused on community reintegration, housing stability, employment pathways, peer support, advocacy, and engagement for justice-involved individuals.
• Provide direct participant support, including outreach, screening, referral follow-up, crisis response, housing navigation, service coordination, and support with appointments or community resources.
• Ensure participant records, shift logs, incident reports, referrals, screenings, progress notes, and service documentation are completed accurately, consistently, and within required timelines.
• Maintain working knowledge of and support staff use of Apricot, HMIS, electronic health record systems, Microsoft Office applications, and other required documentation or reporting platforms.
• Monitor data quality and assist with internal audits, file reviews, outcome tracking, and required reports for funders, contracts, quality assurance, and program leadership.
• Partner with internal teams, including behavioral health, employment services, housing, peer support, compliance, learning and development, and property or site operations, to coordinate services and resolve barriers.
• Support and participate in care coordination meetings, outreach events, and date reporting presentations with community-based re-entry teams within the Department of Community Justice, under the guidance and direction of the Director of Re-Entry Services.
• Build and maintain collaborative relationships with community partners, corrections personnel, treatment providers, landlords, referral sources, culturally specific organizations, and other service providers
• Promoter a culturally affirming, trauma-informed, recovery-oriented and strengths-based service environment that centers the experiences of African American and Black participants and other disproportionately impacted communities.
• Support program safety by reinforcing expectations related to incident reporting, shift documentation, crisis response, camera and site awareness, professional boundaries, and timely communication with leadership.
• Assist with development, implementation, and improvement of program workflows, policies, procedures, referral pathways, screening processes, and participant engagement strategies.
• Respond to participant crises, staff questions, and complex service situations using de-escalation, consultation, agency protocols, and culturally responsive decision-making.
• Participate in compliance, quality assurance, quality improvement, and program evaluation activities as directed.
• Attend required trainings, community meetings, partner meetings, and agency meetings related to supportive housing, re-entry, behavioral health, culturally specific services, and program operations.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to agency policies and agreements regarding confidentiality, privacy, safety, non-discrimination, and professional conduct.
• Support outreach, recruitment, referral coordination, and participant engagement activities for Re-Entry services.
• Support group programming, community-building activities, participant events, and culturally affirming engagement strategies as needed.
• Assist leadership with funder updates, program narratives, site visits, partner communication, and preparation for audits or program reviews.
• Identify staff training needs and support ongoing learning and related to re-entry, supportive housing, trauma-informed care, motivational interviewing, harm reduction, recovery, behavioral health, documentation, and cultural responsiveness.
• Contribute to budget awareness by monitoring program supply needs, staffing needs, participant support needs, and operational gaps within the scope of the position.

SKILLS AND ABILITIES:

• Demonstrated ability to supervise, coach, train and support staff in a fast-paced human services environment.
• Strong understanding of supportive housing, transitional housing, housing stabilization, re-entry services, behavioral health, substance abuse recovery, homelessness, and barriers experienced by justice-involved individuals.
• Ability to provide culturally responsive leadership and services that reflect the needs, strengths, histories, and lived experiences of the communities served in the program.
• Ability to maintain a trauma-informed, recovery-oriented, participant-centered and nonjudgemental approach.
• Strong organizational, time management, follow-through, documentation, and prioritization skills.
• Ability to communicate clearly and professionally, both verbally and in writing, with participants, staff, supervisors, community partners, corrections personnel, healthcare providers, landlords, and funders.
• Ability to set and maintain professional boundaries and support staff in doing the same.
• Ability to respond to crises, de-escalate volatile situations, consult appropriately, and use sound judgement in high-pressure circumstances.
• Ability to interpret program expectations, implement workflows, monitor outcomes, and support continuous improvement.
• Ability to work independently and collaboratively as part of a multidisciplinary team.
• Ability to maintain accurate records and meet internal, contractual, and regulatory documentation requirements.
• Proficiency with Microsoft Office applications, electronic documentation systems, virtual communication tools, and data tracking platforms.

 Benefits at Central City Concern 

We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans! 

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!  Accrual amount/rate increases with longevity.  
• Up to 11 recognized Holidays and 2 Personal Holidays (dependent on work shift schedule)
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage. 
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance! 
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.   

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.