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Rcm Client Success Lead Jobs (NOW HIRING)

Modernizing Medicine

Enterprise RCM Client Advisor

... success and improve patient outcomes: * Consistently ranked as a Top Place to Work * 2025 Globee ... In this client-facing role, you will be responsible for managing and reporting on the RCM ...

Office Practicum

RCM Client Services Specialist

... RCM team. The CSS is responsible for owning client relationships related to the revenue cycle ... will lead to long term success for both Office Practicum as well as the customers we serve.

Intap

The Industry Client Success Lead, Accounting & Consulting is a senior leadership role responsible for the health and growth of a portfolio of client relationships across Intapp's professional ...

Alteva RCM

Client Success Manager

Bergenfield, NJ · On-site

About Us At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert ... Lead client communication related to service performance, operational updates, and escalations with ...

Alteva RCM

Client Success Manager

Bergenfield, NJ

About Us At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert ... Lead client communication related to service performance, operational updates, and escalations with ...

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Rcm Client Success Lead information

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$36K

$81.2K

$156K

How much do rcm client success lead jobs pay per year?

As of Sep 11, 2026, the average yearly pay for rcm client success lead in the United States is $81,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is an RCM Client Success Lead?

An RCM (Revenue Cycle Management) Client Success Lead is a professional responsible for overseeing the relationship between healthcare organizations and their RCM service providers. Their main goal is to ensure client satisfaction by addressing concerns, optimizing revenue cycle processes, and helping clients achieve their financial objectives. They act as a liaison, coordinating communication, resolving issues, and identifying opportunities for process improvement. This role often involves data analysis, reporting, and collaborating with various teams to deliver solutions tailored to each client’s needs.

How does an RCM Client Success Lead typically collaborate with other departments to ensure client satisfaction?

As a RCM Client Success Lead, you'll frequently partner with cross-functional teams such as revenue cycle operations, IT, and analytics to address client needs and resolve issues efficiently. Regular meetings and clear communication with these departments are vital to streamline workflows, troubleshoot challenges, and implement improvements based on client feedback. This collaborative approach helps ensure that clients receive optimal service and that their revenue cycle objectives are consistently met, making teamwork an essential aspect of the role.

What are the key skills and qualifications needed to thrive as an RCM Client Success Lead, and why are they important?

To thrive as an RCM Client Success Lead, you need a deep understanding of revenue cycle management, healthcare operations, and client relationship management, often supported by a bachelor’s degree in healthcare administration or related field. Familiarity with RCM software platforms, data analytics tools, and knowledge of billing and coding standards are typically required. Outstanding communication, problem-solving, and leadership skills help build trust and proactively address client needs. These abilities are crucial for optimizing financial performance, ensuring client satisfaction, and driving long-term partnerships in a complex healthcare environment.

What is the difference between Rcm Client Success Lead vs Rcm Account Manager?

AspectRcm Client Success LeadRcm Account Manager
Primary FocusEnsuring client satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
ResponsibilitiesLeading success strategies, coordinating with teams, improving client experienceHandling day-to-day account activities, sales, and relationship management
Required SkillsCustomer success, communication, problem-solvingSales, relationship building, negotiation

While both roles focus on client relationships within revenue cycle management, the Rcm Client Success Lead emphasizes client retention and success strategies, whereas the Rcm Account Manager concentrates on managing accounts and sales growth. The Lead role often involves leadership and strategic planning, making it ideal for those with a customer success background.

What are popular job titles related to Rcm Client Success Lead jobs?

For Rcm Client Success Lead jobs, the most frequently searched job titles are:

Infographic showing various Rcm Client Success Lead job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $81,196 per year, or $39 per hour.

RCM Customer Success Manager

Remote

AxisCare Home Care Software
See more jobs at AxisCare Home Care Softwareexternal

Other

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

RCM Customer Success Manager

Reports To - SVP of RCM Operations

Department - RCM

Location - Remote

Role Type - Full-Time

Position Summary

The RCM Client Experience Manager owns the post-sale client relationship for an assigned portfolio of RCM customers, driving successful adoption of AxisCare's RCM billing services, protecting retention, and identifying opportunities for growth. This role serves as the customer's strategic point of contact from sales handoff through long-term partnership, ensuring a consistent, proactive experience across every stage of the customer lifecycle. The RCM Client Experience Manager partners closely with Sales/Business Development, Onboarding, Billing, and Product/Support to coordinate clean handoffs, resolve issues early, and translate client feedback into operational improvements.

Key Responsibilities

  • Own the post-sale relationship for an assigned book of RCM customers, with accountability for satisfaction, retention, and growth
  • Lead the sales-to-success handoff process and ensure continuity throughout the customer journey
  • Conduct post-sales/pre-onboarding alignment with Sales to review what was promised, client pain points, timeline expectations, and any high-maintenance signals
  • Introduce yourself to the customer during onboarding and maintain a consistent presence throughout
  • Hold a post-onboarding/pre-testing check-in to confirm readiness
  • Lead a post-testing/pre-billing go-live call to define communication cadence, escalation paths, mutual responsibilities, and expectations around early-stage claim delays or adjustments
  • Execute a structured customer engagement cadence
  • 30/60/90-day check-ins beginning after onboarding and first claim/bill
  • Weekly post go-live check-ins, transitioning to an ongoing meeting cadence as the relationship matures
  • Quarterly business reviews covering performance against KPIs, account health, and improvement planning
  • Set clear expectations on responsibilities, escalation paths, and the early-stage billing experience, including normalizing initial claim adjustments and providing assurance that the account is being closely monitored
  • Build customer confidence by proactively monitoring accounts, surfacing issues early, and coordinating timely resolution across internal teams
  • Manage customer escalations related to billing, onboarding, or product experience, ensuring clear ownership, deadlines, and customer communication throughout
  • Track and report on customer health metrics, including retention, satisfaction (CSAT), ticket volume, time to resolution, and leading indicators of churn
  • Partner with Sales and Operations to identify expansion opportunities and support contract renewals
  • Maintain accurate, up-to-date records of all customer interactions, action items, and account status in internal systems
  • Translate recurring customer themes into actionable feedback for Operations, Product, and Sales leadership to reduce repeat friction

What We're Looking For (Required Qualifications)

  • Experience in home care or home health
  • 3+ years in customer success, account management, or a similar client-facing role
  • Demonstrated ownership of a customer portfolio with accountability for retention and/or growth
  • Proven ability to manage escalations and coordinate across cross-functional teams
  • Strong communication, documentation, and follow-through
  • Comfortable working with data to assess account health and identify trends

What We'd Be Excited to Find (Preferred Qualifications)

  • Familiarity with RCM workflows and payer-related operations (VA/Medicaid a plus)
  • Experience running CSAT/NPS programs or customer health scoring frameworks
  • Experience working with support/product workflows (e.g., Jira ticketing)
  • Background in SaaS or services-led customer success environments

Working Conditions

  • Manual dexterity required to use desktop computer and peripherals
  • Utilization of software (Asana, Zendesk, Confluence, ChurnZero, Hubspot) and email to perform job functions
  • Will need to conduct camera-on videoconferencing for customer calls.

Compensation and Benefits

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and career development.
  • Flexible work arrangements, including remote work options.
  • Health, dental, and vision insurance.
  • 401(k) plan with company matching.
  • Company will provide laptop and other needed computer equipment.

About AxisCare

According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in 2011 by industry leaders to help meet the demand for a more user-friendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment. We are an Equal Opportunity Employer and comply with ADA regulations as applicable.

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