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Rcm Client Success Lead Jobs (NOW HIRING)

Zifty

Client Success Lead

Atlanta, GA · On-site

Client Success Lead Zifty is looking for a Client Success Lead to manage client relationships, deliver operational support, and drive long-term partner retention. You'll serve as the primary liaison ...

AxisCare

RCM Customer Success Manager

Waco, TX · On-site

RCM Client Experience Specialist) Reports To - SVP of RCM Operations Department - RCM Location ... Lead the sales-to-success handoff process and ensure continuity throughout the customer journey

AxisCare

RCM Customer Success Manager

Waco, TX · Remote

RCM Client Experience Specialist) Reports To - SVP of RCM Operations Department -RCM Location ... Lead the sales-to-success handoff process and ensure continuity throughout the customer journey

AxisCare

RCM Customer Success Manager

Waco, TX · Remote

RCM Client Experience Specialist) Reports To - SVP of RCM Operations Department -RCM Location ... Lead the sales-to-success handoff process and ensure continuity throughout the customer journey

Fooda

Client Success Lead

New York, NY · On-site

As a Client Success Lead you will play a key role in managing day-to-day operations for the New York market. Your "North Star" is delivering a consistently exceptional lunch experience for our ...

Fooda

Client Success Lead

New York, NY · On-site

$80K - $90K/yr

As a Client Success Lead you will play a key role in managing day-to-day operations for the New York market. Your "North Star" is delivering a consistently exceptional lunch experience for our ...

Modernizing Medicine, Inc.

RCM Client Advisor

... success and improve patient outcomes: * Consistently ranked as a Top Place to Work * 2025 Globee ... The RCM Client Manager collaborates with our internal RCM operations team and global partners to ...

Affirm

Client Success Lead

$110K - $172K/yr

As a Client Success (CS) Lead, you will work with our existing merchants to drive revenue and GMV expansion. The CS Lead position is a high-profile, merchant-facing role requiring outstanding ...

Fooda

Client Success Lead

Los Angeles, CA · On-site

$80K - $85K/yr

As a Client Success Lead you will play a key role in managing day-to-day operations for the Los Angeles market, one of Fooda's largest and most dynamic markets. Your "North Star" is delivering a ...

Fooda

Client Success Lead

Los Angeles, CA · On-site

As a Client Success Lead you will play a key role in managing day-to-day operations for the Los Angeles market, one of Fooda's largest and most dynamic markets. Your "North Star" is delivering a ...

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All JobsRcm Client Success Lead Jobs

Rcm Client Success Lead information

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$36K

$81.2K

$156K

How much do rcm client success lead jobs pay per year?

As of Jun 15, 2026, the average yearly pay for rcm client success lead in the United States is $81,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is an RCM Client Success Lead?

An RCM (Revenue Cycle Management) Client Success Lead is a professional responsible for overseeing the relationship between healthcare organizations and their RCM service providers. Their main goal is to ensure client satisfaction by addressing concerns, optimizing revenue cycle processes, and helping clients achieve their financial objectives. They act as a liaison, coordinating communication, resolving issues, and identifying opportunities for process improvement. This role often involves data analysis, reporting, and collaborating with various teams to deliver solutions tailored to each client’s needs.

How does a RCM Client Success Lead typically collaborate with other departments to ensure client satisfaction?

As a RCM Client Success Lead, you'll frequently partner with cross-functional teams such as revenue cycle operations, IT, and analytics to address client needs and resolve issues efficiently. Regular meetings and clear communication with these departments are vital to streamline workflows, troubleshoot challenges, and implement improvements based on client feedback. This collaborative approach helps ensure that clients receive optimal service and that their revenue cycle objectives are consistently met, making teamwork an essential aspect of the role.

What is the difference between Rcm Client Success Lead vs Rcm Account Manager?

AspectRcm Client Success LeadRcm Account Manager
Primary FocusEnsuring client satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
ResponsibilitiesLeading success strategies, coordinating with teams, improving client experienceHandling day-to-day account activities, sales, and relationship management
Required SkillsCustomer success, communication, problem-solvingSales, relationship building, negotiation

While both roles focus on client relationships within revenue cycle management, the Rcm Client Success Lead emphasizes client retention and success strategies, whereas the Rcm Account Manager concentrates on managing accounts and sales growth. The Lead role often involves leadership and strategic planning, making it ideal for those with a customer success background.

What are the key skills and qualifications needed to thrive as an RCM Client Success Lead, and why are they important?

To thrive as an RCM Client Success Lead, you need a deep understanding of revenue cycle management, healthcare operations, and client relationship management, often supported by a bachelor’s degree in healthcare administration or related field. Familiarity with RCM software platforms, data analytics tools, and knowledge of billing and coding standards are typically required. Outstanding communication, problem-solving, and leadership skills help build trust and proactively address client needs. These abilities are crucial for optimizing financial performance, ensuring client satisfaction, and driving long-term partnerships in a complex healthcare environment.
Manager, RCM Client Success

Manager, RCM Client Success

Modernizing Medicine, Inc.

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Join the Team Modernizing Medicine
At ModMed, we're not just building software-we're reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
A Culture of Excellence
When you join ModMed, you're joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
  • Consistently ranked as a Top Place to Work
  • 2025 Globee Business Awards: Gold Globee for "Technology Team of the Year"
  • 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
  • Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us?
Job Description Summary:
ModMed is hiring a Manager, RCM Client Success to oversee team members, including Enterprise Client Advisors, Client Advisors, and Leads, who support assigned RCM Specialties and ensure that exceptional service delivery, client satisfaction, and adherence to revenue cycle management objectives are met across assigned verticals. This Manager plays a critical role in ensuring teams are proactively identifying opportunities to improve client KPI metrics, coaching and developing team members to improve client operation opportunities and collaborating with senior leadership on opportunities to better scale their assigned verticals. The primary objective of this role is to drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management.
Your Role:
  • Manage and drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management.
  • Act as an escalation point for complex client issues, ensuring prompt and effective resolution.
  • Collaborate with relevant stakeholders to address client concerns, including operational support, sales alignment, and executive leadership.
  • Develop scalable strategies to support a growing book of business which increases retention and client satisfaction.
  • Lead and manage a team of specialty-specific supervisors and/or client success advisors, providing guidance, coaching, and support to ensure high-performance levels.
  • Set clear performance objectives, monitor progress, and conduct performance evaluations.
  • Collaborate with internal teams (such as implementation, optimization, operations, sales and technology) to identify opportunities for process improvement and revenue maximization.
  • Analyze client performance metrics, financial data, and industry trends to develop actionable recommendations.
  • Implement strategies to optimize client engagement strategies and enhance overall financial outcomes for clients.
  • Stay updated on industry trends, regulations, and best practices related to revenue cycle management.
  • Continuously enhance your knowledge and skills through professional development activities, attending conferences, and networking with industry experts.

Skills & Requirements:
  • Bachelor's Degree preferred in the following areas of study: Healthcare Administration, Business.
  • Medical Billing & Coding certification is preferred.
  • At least 5 years of related experience and/or training or equivalent combination of education and experience; At least two years of supervisory experience.
  • Proven experience in revenue cycle management, account management, or client success roles within the healthcare industry.
  • Exceptional problem-solving skills and the ability to handle and resolve client issues effectively.
  • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at various levels.
  • Excellent client-facing and presentation skills.
  • Demonstrate executive presence and strong interpersonal skills when engaging with high-value or escalated clients, using sound judgment, clear communication, and analytical insights to de-escalate tensions, realign expectations, and reinforce client confidence in the partnership.
  • Extensive knowledge of medical billing/coding, front-office, physician practice management, and healthcare business processes.
  • An analytical mindset, with the ability to analyze data, identify trends, and develop strategic recommendations. Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting.
  • Ability to manage and integrate information located in multiple software systems.
  • Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs.
  • Professional demeanor required.
  • Excellent ability to manage time.
  • Foster a collaborative and positive team environment, promoting professional development and knowledge sharing.
  • Ability to travel domestically up to 25%.

ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States
  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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