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Ramp Agent Jobs in Rochester, NY (NOW HIRING)

Tompkins Financial

Customer Experience Agent

Batavia, NY · On-site

$18 - $19.50/hr

Customer Service Representative Overview: Answers general inbound calls in a care center with the goal of customer satisfaction, and customer retention. Takes care of inbound calls of a lesser ...

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Ramp Agent information

See Rochester, NY salary details

$9

$16

$20

How much do ramp agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for ramp agent in Rochester, NY is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges ramp agents face during their shifts and how can they overcome them?

Ramp Agents often work in fast-paced, physically demanding environments and may face challenges such as inclement weather, tight turnaround times, and coordinating with multiple teams to ensure safe and efficient aircraft handling. Staying organized, maintaining clear communication with colleagues, and adhering strictly to safety protocols are essential for overcoming these hurdles. Many employers provide thorough training and ongoing support to help Ramp Agents adapt and perform their duties effectively, even under pressure.

Is it hard to get hired as a ramp agent?

Getting hired as a ramp agent can be competitive, as many airports and airlines seek candidates with physical stamina, attention to safety protocols, and the ability to work in a fast-paced environment. Prior experience or certifications such as OSHA training can improve chances, but entry-level positions are often available for those willing to meet the physical and background requirements.

What is the difference between Ramp Agent vs Baggage Handler?

AspectRamp AgentBaggage Handler
CredentialsHigh school diploma or equivalent, safety trainingHigh school diploma or equivalent, safety training
Work EnvironmentAirport tarmac, aircraft loading areasAirport baggage claim areas, tarmac
Employer & IndustryAirlines, ground service companiesAirlines, ground handling services
Job FocusAircraft ground support, cargo, safetyBaggage handling, loading/unloading

Both Ramp Agents and Baggage Handlers work in airport ground operations, often overlapping in safety and physical tasks. Ramp Agents focus on aircraft support, cargo, and safety procedures, while Baggage Handlers specialize in managing passenger luggage. Understanding these differences helps job seekers find the right role in airport ground services.

Do ramp agents make good money?

Ramp agents typically earn an hourly wage that varies by location and experience, with median pay around $15 to $20 per hour. Some positions offer additional benefits such as overtime pay, shift differentials, and opportunities for advancement, which can increase overall earnings.

What is a ramp agent?

Ramp agents are airport ground support workers who are responsible for handling baggage, guiding aircraft to and from gates, operating ground service equipment, and ensuring the safe and efficient movement of aircraft on the ramp area. They play a crucial role in loading and unloading luggage, cargo, and mail, as well as marshaling planes, de-icing, and performing safety checks. Ramp agents work outdoors in all weather conditions and must follow strict safety procedures to support smooth airport operations.

What does a ramp agent do?

The job of a ramp agent is to help load and unload cargo or baggage, direct and service aircraft, and perform other tasks in and around the airport ramp. The airport ramp—also known as the apron—is the part of the airport where planes are parked, refueled, loaded, unloaded, and boarded by passengers at the gate. A ramp agent oversees operations in this area to ensure planes remain on schedule and address any problems as quickly as possible. They move inside the airport when necessary, ensure each gate is clear when an aircraft approaches, keep watch for stray luggage, guide planes and passengers, and provide other services for each airplane. The primary qualifications to become a ramp agent are strong communication skills and a high school diploma.

What qualifications do I need to be a ramp agent?

To become a ramp agent, candidates typically need a high school diploma or equivalent and must pass a background check and drug screening. Physical stamina, the ability to lift heavy objects, and good communication skills are important, and some employers may require certification in safety procedures or equipment operation.

What are the key skills and qualifications needed to thrive as a ramp agent, and why are they important?

To thrive as a Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often supported by airport security clearance. Familiarity with ground support equipment, baggage handling systems, and safety protocols is crucial. Strong teamwork, effective communication, and the ability to work efficiently under pressure help ramp agents excel in coordinating timely aircraft operations. These skills ensure safe, efficient luggage handling and aircraft turnaround, directly impacting airline schedules and passenger satisfaction.
More about Ramp Agent jobs
What are popular job titles related to Ramp Agent jobs in Rochester, NY? For Ramp Agent jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Ramp Agent jobs in Rochester, NY look for? The top searched job categories for Ramp Agent jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Ramp Agent jobs? Cities near Rochester, NY with the most Ramp Agent job openings:
Ramp Agent jobs near you
Infographic showing various Ramp Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,285 per year, or $16.5 per hour.

Customer Experience Agent

Tompkins Community Bank

Batavia, NY • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Tompkins Community Bank rating

8.4

Company rating: 8.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

39th of 170 rated banks

Job description

Overview
Answers general inbound calls in a care center with the goal of customer satisfaction, and customer retention. Takes care of inbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems with a good knowledge of company, services, and products for retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced.
Responsibilities
  • Responsible for managing inbound calls in a timely manner in a multi-bank environment
  • Receive and process telephone service requests, including but not limited to Retail Banking, Debit Cards, Digital Banking and Business Banking and Treasury Management. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature
  • Demonstrates and promotes a 100% commitment to providing a best in class experience for our internal and external customers
  • Maintain thorough knowledge of company procedures, policies and banking regulations
  • Provide accurate, valid and complete information to customers by using the right methods/tools available
  • Meet personal/customer care center team targets and call handling quotas
  • Follow all company policies and procedures as set forth in the Employee Handbook
  • Performs other related duties as assigned or directed
  • Promotes and cross-sells bank products and services to customers and prospects; actively participates in department digital referral program
  • Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand

Qualifications
  • A minimum of one (1) year banking or related customer service experience
  • Proficient reading, writing, grammar and mathematics skills; proficient interpersonal relations and communication skills and a high analytical ability
  • Must be assertive with the ability to influence others. Effective verbal and written communication skills
  • Able to work in a fast-paced, multiple-task environment with a high-disruption rate
  • Resolve conflict with minimum negative impact on all parties
  • Work independently, prioritize work in order to meet goals in all areas
  • Must be a self-starter, with forward-thinking capabilities, and demonstrate good organizational skills
  • Proficient in Microsoft Word and Excel.
  • Care Center software experience is desirable

Benefits
  • Medical
  • Dental
  • Vision
  • 401(k) Match
  • Profit Sharing
  • Paid Time Off
  • 11 Holidays
  • Tuition Reimbursement
  • Free Parking throughout Tompkins Community Bank
  • Employee Referrals

EEO Statement
Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
For more information, please click here.
#communitybank
#LI-hybrid
Pay Range
USD $18.00 - USD $19.50 /Hr.

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