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Ramp Agent Jobs in Rochester, NY (NOW HIRING)

GEICO

Service Agent

Rochester, NY · On-site

$16.75 - $21/hr

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being ...

National Income

Sales Agent

Rochester, NY

Interviewing Now For Sales Position Take Charge Of Your Career National Income Life is growing! We are seeking ambitious individuals who are driven to build their own business while also leaving a ...

National Income

Sales Agent

Victor, NY

Interviewing Now For Sales Position Take Charge Of Your Career National Income Life is growing! We are seeking ambitious individuals who are driven to build their own business while also leaving a ...

GEICO

Service Agent

Rochester, NY

$16.75 - $21/hr

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being ...

Avflight Corporation

Cargo Warehouse Agent

Rochester, NY · On-site

$17 - $20/hr

General Purpose of Job: This position is responsible for arranging the warehouse, handling equipment, load/unload air cargo, and customer satisfaction by accurately and safely receiving/storing ...

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Ramp Agent information

See Rochester, NY salary details

$9

$16

$20

How much do ramp agent jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for ramp agent in Rochester, NY is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges Ramp Agents face during their shifts, and how can they overcome them?

Ramp Agents often work in fast-paced, physically demanding environments and may face challenges such as inclement weather, tight turnaround times, and coordinating with multiple teams to ensure safe and efficient aircraft handling. Staying organized, maintaining clear communication with colleagues, and adhering strictly to safety protocols are essential for overcoming these hurdles. Many employers provide thorough training and ongoing support to help Ramp Agents adapt and perform their duties effectively, even under pressure.

What is the difference between Ramp Agent vs Baggage Handler?

AspectRamp AgentBaggage Handler
CredentialsHigh school diploma or equivalent, safety trainingHigh school diploma or equivalent, safety training
Work EnvironmentAirport tarmac, aircraft loading areasAirport baggage claim areas, tarmac
Employer & IndustryAirlines, ground service companiesAirlines, ground handling services
Job FocusAircraft ground support, cargo, safetyBaggage handling, loading/unloading

Both Ramp Agents and Baggage Handlers work in airport ground operations, often overlapping in safety and physical tasks. Ramp Agents focus on aircraft support, cargo, and safety procedures, while Baggage Handlers specialize in managing passenger luggage. Understanding these differences helps job seekers find the right role in airport ground services.

What are ramp agents?

Ramp agents are airport ground support workers who are responsible for handling baggage, guiding aircraft to and from gates, operating ground service equipment, and ensuring the safe and efficient movement of aircraft on the ramp area. They play a crucial role in loading and unloading luggage, cargo, and mail, as well as marshaling planes, de-icing, and performing safety checks. Ramp agents work outdoors in all weather conditions and must follow strict safety procedures to support smooth airport operations.

What Does a Ramp Agent Do?

The job of a ramp agent is to help load and unload cargo or baggage, direct and service aircraft, and perform other tasks in and around the airport ramp. The airport ramp—also known as the apron—is the part of the airport where planes are parked, refueled, loaded, unloaded, and boarded by passengers at the gate. A ramp agent oversees operations in this area to ensure planes remain on schedule and address any problems as quickly as possible. They move inside the airport when necessary, ensure each gate is clear when an aircraft approaches, keep watch for stray luggage, guide planes and passengers, and provide other services for each airplane. The primary qualifications to become a ramp agent are strong communication skills and a high school diploma.

What are the key skills and qualifications needed to thrive as a Ramp Agent, and why are they important?

To thrive as a Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often supported by airport security clearance. Familiarity with ground support equipment, baggage handling systems, and safety protocols is crucial. Strong teamwork, effective communication, and the ability to work efficiently under pressure help ramp agents excel in coordinating timely aircraft operations. These skills ensure safe, efficient luggage handling and aircraft turnaround, directly impacting airline schedules and passenger satisfaction.
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Ramp Agent jobs near you
Infographic showing various Ramp Agent job openings in Rochester, NY as of July 2026, with employment types broken down into 49% Full Time, 38% Part Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,300 per year, or $16.5 per hour.
Customer Service Agent - Breeze

Customer Service Agent - Breeze

Avflight Corporation

Rochester, NY • On-site

$16/hr

Part-time

Posted 14 days ago

Avflight rating

4.4

Company rating: 4.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

52nd of 54 rated aviation services

Job description

General Purpose of Job:
This position is responsible for providing customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include cargo handling, ramp, aircraft cleaning, and other assigned duties.
Duties:
  • Provide efficient, friendly service to all of our customers.
  • Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
  • Complete all necessary arrangements for accommodating passengers with reservations, standby's, luggage, cabin availability and in-flight supplies
  • Guide passengers from the terminal to and from aircraft ensuring a safe path at all times
  • Perform the loading and unloading of cargo on and off aircraft
  • Transport cargo between terminals and aircraft
  • Physical handling of freight and company material
  • Marshalling aircraft and equipment
  • Operate ground equipment, including tugs and belt loaders
  • Clean and service cabin interiors, including cockpit, lavatories and draining lavatories
  • Use safety related equipment and provide de-icing service to the aircraft when needed
  • Perform other duties as assigned

Qualifications:
  • Must be 18 years or older
  • High School diploma or GED equivalent
  • Must pass pre-employment security clearance
  • Must have authorization to work in the U.S.
  • Must have valid Driver's license
  • Excellent communication skills
  • Ability to push/pull/lift 50 lbs. for extended periods of time
  • Ability to read and write English; bilingual skills a plus
  • Ability to work efficiently under time constraints
  • Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
  • Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Competency/Behavioral Requirements:
  • Be pleasant with others on the job and display a good-natured, cooperative attitude
  • Be reliable, responsible, and dependable, and fulfill obligations
  • Strong attention to detail
  • Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
  • Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
  • Willingness to take on responsibilities and challenges
  • Be sensitive to others' needs and feelings and be understanding and helpful on the job

Physical Demands :
Must be able to carry 50 pound suitcase from the floor to 18 inches and carry 50 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

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