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Ramp Agent Jobs in Rochester, NY (NOW HIRING)

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Ramp Agent information

See Rochester, NY salary details

$9

$16

$20

How much do ramp agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for ramp agent in Rochester, NY is $16.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges ramp agents face during their shifts and how can they overcome them?

Ramp Agents often work in fast-paced, physically demanding environments and may face challenges such as inclement weather, tight turnaround times, and coordinating with multiple teams to ensure safe and efficient aircraft handling. Staying organized, maintaining clear communication with colleagues, and adhering strictly to safety protocols are essential for overcoming these hurdles. Many employers provide thorough training and ongoing support to help Ramp Agents adapt and perform their duties effectively, even under pressure.

Is it hard to get hired as a ramp agent?

Getting hired as a ramp agent can be competitive, as many airports and airlines seek candidates with physical stamina, attention to safety protocols, and the ability to work in a fast-paced environment. Prior experience or certifications such as OSHA training can improve chances, but entry-level positions are often available for those willing to meet the physical and background requirements.

What is the difference between Ramp Agent vs Baggage Handler?

AspectRamp AgentBaggage Handler
CredentialsHigh school diploma or equivalent, safety trainingHigh school diploma or equivalent, safety training
Work EnvironmentAirport tarmac, aircraft loading areasAirport baggage claim areas, tarmac
Employer & IndustryAirlines, ground service companiesAirlines, ground handling services
Job FocusAircraft ground support, cargo, safetyBaggage handling, loading/unloading

Both Ramp Agents and Baggage Handlers work in airport ground operations, often overlapping in safety and physical tasks. Ramp Agents focus on aircraft support, cargo, and safety procedures, while Baggage Handlers specialize in managing passenger luggage. Understanding these differences helps job seekers find the right role in airport ground services.

Do ramp agents make good money?

Ramp agents typically earn an hourly wage that varies by location and experience, with median pay around $15 to $20 per hour. Some positions offer additional benefits such as overtime pay, shift differentials, and opportunities for advancement, which can increase overall earnings.

What is a ramp agent?

Ramp agents are airport ground support workers who are responsible for handling baggage, guiding aircraft to and from gates, operating ground service equipment, and ensuring the safe and efficient movement of aircraft on the ramp area. They play a crucial role in loading and unloading luggage, cargo, and mail, as well as marshaling planes, de-icing, and performing safety checks. Ramp agents work outdoors in all weather conditions and must follow strict safety procedures to support smooth airport operations.

What does a ramp agent do?

The job of a ramp agent is to help load and unload cargo or baggage, direct and service aircraft, and perform other tasks in and around the airport ramp. The airport ramp—also known as the apron—is the part of the airport where planes are parked, refueled, loaded, unloaded, and boarded by passengers at the gate. A ramp agent oversees operations in this area to ensure planes remain on schedule and address any problems as quickly as possible. They move inside the airport when necessary, ensure each gate is clear when an aircraft approaches, keep watch for stray luggage, guide planes and passengers, and provide other services for each airplane. The primary qualifications to become a ramp agent are strong communication skills and a high school diploma.

What qualifications do I need to be a ramp agent?

To become a ramp agent, candidates typically need a high school diploma or equivalent and must pass a background check and drug screening. Physical stamina, the ability to lift heavy objects, and good communication skills are important, and some employers may require certification in safety procedures or equipment operation.

What are the key skills and qualifications needed to thrive as a ramp agent, and why are they important?

To thrive as a Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often supported by airport security clearance. Familiarity with ground support equipment, baggage handling systems, and safety protocols is crucial. Strong teamwork, effective communication, and the ability to work efficiently under pressure help ramp agents excel in coordinating timely aircraft operations. These skills ensure safe, efficient luggage handling and aircraft turnaround, directly impacting airline schedules and passenger satisfaction.
More about Ramp Agent jobs
What are popular job titles related to Ramp Agent jobs in Rochester, NY? For Ramp Agent jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Ramp Agent jobs in Rochester, NY look for? The top searched job categories for Ramp Agent jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Ramp Agent jobs? Cities near Rochester, NY with the most Ramp Agent job openings:
Ramp Agent jobs near you
Infographic showing various Ramp Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,285 per year, or $16.5 per hour.

Multi-Channel Customer Experience Agent

Tompkins Community Bank

Batavia, NY • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Tompkins Community Bank rating

8.4

Company rating: 8.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

39th of 170 rated banks

Job description

Overview
Selected candidate must be able to work in the office three (3) days per week at our Batavia, NY Admin office or Ithaca, NY headquarters office.
The Multi-Channel Customer Experience Agent serves as the first point of contact for customers, delivering a highly personalized and seamless service experience across multiple channels. This role is essential in ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and promoting a smooth banking experience. The agent manages a variety of customer interactions, including inbound and outbound calls, email inquiries, Banno Conversations, and real-time engagement through Chat services.
Responsibilities
  • Customer Interaction & Support
    • Serve as the initial point of customer contact across phone and digital platforms, delivering a cohesive and responsive omni-channel experience that reflects the organization's commitment to excellence.
    • Resolve routine to moderately complex inquiries on first contact; escalate when necessary while maintaining ownership and follow-up.
    • Track recurring issues reduce customer friction and improve service.

  • Digital Banking Support
    • Assist customers with navigating digital banking platforms, including mobile and online tools.
    • Identify and resolve login issues, transaction errors, and other digital access concerns.

  • Debit Card Assistance
    • Support activations, replacements, and PIN resets while following security protocols.
    • Investigate and report disputes, unauthorized transactions, and fraud claims.
    • Collaborate with internal teams to resolve complex card-related issues

  • Digital Contact Processing:
    • Alternate weeks focused on live chat and digital contacts without taking incoming calls.
    • Deliver consistent, high-quality service across all digital channels, including live chat, secure messaging, and email, ensuring a seamless and unified customer experience.
    • Demonstrate agility in switching between communication platforms while maintaining professionalism, accuracy, and empathy.
    • Provides after-hours support assigned on a rotating basis. Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand.

  • Security & Compliance
    • Follow identity verification protocols to protect customer data and prevent fraud.
    • Monitor for suspicious activity and ensure compliance with internal policies and banking regulations

  • Team Collaboration & Communication
    • Work closely with team members and leadership to achieve performance goals.
    • Participate in training and team sessions to support continuous improvement.
    • Identify operational gaps and collaborate with Customer Care Center leadership to enhance team effectiveness by ensuring the availability of appropriate tools, resources, and documented procedures.

  • Product Knowledge & Promotion
    • Maintain knowledge of bank products, services, and promotions.
    • Proactively identify and promote relevant offers during customer interactions.

  • Administrative & Operational Duties
    • Accurately document customer interactions and outcomes in the CRM system.
    • Follow assigned schedules, including rotating shifts, weekends, and holidays.
    • Perform additional tasks as needed to support the Customer Care Center.

Qualifications
  • High School Diploma or equivalent required.
  • Minimum of two (2) to four (4) years of experience servicing customers via all Customer Care Center queues in a banking or finance environment
  • Strong customer service skills with experience in care center operations, systems, and tools
  • Proficient in Microsoft Office and comfortable with various computer applications and CRMs
  • Excellent written communication and problem-solving abilities
  • Highly organized, detail-oriented, and able to multitask in a fast-paced environment
  • Collaborative and analytical, with a focus on continuous improvement and customer satisfaction

Benefits
  • Medical
  • Dental
  • Vision
  • 401(k) Match
  • Profit Sharing
  • Paid Time Off
  • 11 Holidays
  • Tuition Reimbursement
  • Free Parking throughout Tompkins Community Bank
  • Employee Referrals

EEO Statement
Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
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Pay Range
USD $19.00 - USD $21.50 /Hr.

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