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Ramp Agent Customer Service Agent Jobs (NOW HIRING)

NextGen GHS

Ramp Agent

Portland, OR · On-site

$16.50 - $20.25/hr

We are seeking a Ramp Agent to join our team. The Ramp Agent will be responsible for handling the loading and unloading of luggage, freight, and cargo on and off aircraft, as well as other ground ...

NEXTGEN Ground Handling Services

Ramp Agent

Austin, TX · On-site

$15.25 - $18.75/hr

Ramp Agent We are seeking a diligent Ramp Agent to join our team. The Ramp Agent will be responsible for handling cargo and baggage, operating ground support equipment, and ensuring the safe and ...

Atlantic Aviation

Ramp Agent - Full Time

Eugene, OR · On-site

$16.50 - $18/hr

Perform customer service activities such as helping customers with aircraft scheduling and fueling ... Required Skills Airport Ramp Agent Qualifications * High school diploma or GED certificate * 18 ...

NEXTGEN Ground Handling Services

Ramp Agent

Austin, TX · On-site

$15.25 - $18.75/hr

Ramp Agent We are seeking a diligent Ramp Agent to join our team. The Ramp Agent will be responsible for handling cargo and baggage, operating ground support equipment, and ensuring the safe and ...

Atlantic Aviation

Airport Ramp Agent - Full Time

Dulles, VA · On-site

$20 - $21/hr

Perform customer service activities such as helping customers with aircraft scheduling and fueling ... Required Skills Airport Ramp Agent Qualifications * High school diploma or GED certificate * 18 ...

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Ramp Agent Customer Service Agent information

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How much do ramp agent customer service agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for ramp agent customer service agent in the United States is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.27 per hour, depending on experience, location, and employer.

What is a ramp agent customer service agent?

Ramp Agent Customer Service Agents are airport personnel responsible for handling both ground operations and customer interactions. They load and unload baggage, guide aircraft to and from gates, operate ground service equipment, and ensure the safe movement of aircraft on the ramp. Additionally, they assist passengers with boarding, provide information, and help resolve any service-related issues on the ground. Their role is crucial in maintaining flight schedules and delivering a positive travel experience.

What are the key skills and qualifications needed to thrive as a ramp agent customer service agent?

To thrive as a Ramp Agent Customer Service Agent, you need strong physical fitness, attention to detail, and a high school diploma or equivalent. Familiarity with ground service equipment, radio communication systems, and safety protocols is typically required, and some employers may prefer candidates with certifications like OSHA or airport security clearance. Outstanding teamwork, time management, and problem-solving abilities help agents excel in high-pressure, customer-facing environments. These skills are crucial to ensure safe, efficient ground operations and a positive travel experience for passengers.

How do ramp agent customer service agents typically balance physical ramp duties with customer-facing responsibilities during a shift?

Ramp Agent Customer Service Agents often split their time between working on the tarmac—handling luggage, guiding aircraft, and performing safety checks—and assisting passengers inside the terminal. Balancing these duties requires strong time management and communication skills, as agents may need to switch quickly between tasks depending on flight schedules and passenger needs. Teams usually coordinate via radios and shift schedules to ensure both ramp operations and customer service are covered efficiently. This dynamic environment offers valuable experience in multitasking and teamwork, preparing agents for advancement within ground operations or customer service roles.

What is the difference between Ramp Agent Customer Service Agent vs Baggage Handler?

AspectRamp Agent Customer Service AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certification in airport operationsHigh school diploma, safety and handling training
Work EnvironmentAirport ramp, aircraft tarmac, customer service countersAirport baggage claim areas, tarmac, baggage handling zones
Employer & IndustryAirlines, airports, ground service providersAirlines, airports, baggage handling companies
Common Search & ComparisonYesYes

The Ramp Agent Customer Service Agent and Baggage Handler roles both operate in airport environments, requiring safety training and similar certifications. While ramp agents focus on aircraft servicing and customer interactions, baggage handlers primarily handle luggage. Both roles are essential for smooth airport operations and are often searched together by job seekers in the airline ground services industry.

Are ramp agent customer service agents still getting paid?

Yes, ramp agent customer service agents continue to receive pay for their work, which typically includes shifts at airports involving baggage handling, aircraft servicing, and customer assistance. Payment is usually processed regularly through direct deposit or check, and wages can vary based on experience, location, and employer policies.

Is it hard to get hired as a ramp agent customer service agent?

Getting hired as a ramp agent customer service agent can vary depending on the employer and location, but generally requires a high school diploma or equivalent, physical fitness, and the ability to pass background checks and drug tests. Prior customer service or manual labor experience can improve chances, and some positions may require certification or training provided by the employer. Competition can be moderate, and availability of entry-level positions makes it accessible for many applicants.

What cities are hiring for Ramp Agent Customer Service Agent jobs?

Cities with the most Ramp Agent Customer Service Agent job openings:

What states have the most Ramp Agent Customer Service Agent jobs?

States with the most job openings for Ramp Agent Customer Service Agent jobs include:

What are popular job titles related to Ramp Agent Customer Service Agent jobs?

For Ramp Agent Customer Service Agent jobs, the most frequently searched job titles are:

Ramp Agent (Customer Service Agent) - ATL

Atlanta, GA • On-site

Delta Air Lines, Inc.
Aviation • 10K+ employees
Learn more about Delta Air Lines, Inc.external

$15 - $18.25/hr

Full-time

Posted 10 days ago

Delta Air Lines rating

8.1

Company rating: 8.1 out of 10

Based on 330 frontline employees who took The Breakroom Quiz

Job description

Internal Movement Eligibility: 
Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. 

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time. This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Watch this job preview to learn more about benefits and responsibilities of this career opportunity at Delta.

Work tasks are physical and include bending, lifting, standing, and walking. Work tasks are repetitive, such as loading and stacking bags weighing up to 50-70 pounds. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow). We practice safety-conscious behaviors in all operational processes and procedures. Some of your daily tasks include:
  • Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.
  • Safeguard Cargo, baggage, and mail from damage, loss, and weather.
  • Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
  • Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta's recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta's recruitment team, you can contact candidatecare@delta.com. 

What Delta Air Lines employees say

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About Delta Air Lines

Sourced by ZipRecruiter

Delta Air Lines, headquartered in Atlanta, GA, US, is one of the major players in the aviation industry with an official website, delta.com. Established in 1929, the airline is recognized globally for its wide range of airline services, including passenger and cargo transport. Originally envisioned as a crop-dusting service, Delta has progressed over the decades into a globally acclaimed airline, serving more than 200 million customers annually across a substantial international network spanning over 50 countries. Delta’s core values are rooted in honesty, integrity, respect, perseverance, and service and its mission is to connect the world in a safe, reliable, and customer-centric manner.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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