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Rail Customer Success Manager Jobs (NOW HIRING)

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...

Pillar Corporation

Customer Success Manager

Customer Success Manager Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their ...

Arcana Analytics

Customer Success Manager

Customer Success Manager Remote Job Title: Customer Success Manager About Us: We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site

$75K - $90K/yr

Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...

Donatestock

Customer Success Manager

Customer Success Manager DonateStock is leading the movement to make charitable stock gifting easy for donors, financial advisors and nonprofits. The Customer Success Manager is a key member of the ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Deltek

Customer Success Manager

Customer Success Manager | Deltek, Inc Customer Success Manager US (Remote) As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions ...

SS&C Technologies

Customer Success Manager

Customer Success Manager Locations: Missouri, Remote About the Team: SS&C Blue Prism Document Automation is seeking a Customer Success Manager to join our small, collaborative Customer Success team.

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions ...

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Rail Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do rail customer success manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for rail customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a rail customer success manager?

A Rail Customer Success Manager is a professional who acts as the main point of contact between rail transport service providers and their clients. Their primary responsibilities include ensuring that customers are satisfied with the rail services, addressing client concerns, and helping clients achieve their goals using the company's rail solutions. They also work closely with internal teams to improve services and maintain long-term client relationships. Excellent communication, problem-solving skills, and a strong understanding of the rail industry are essential for this role.

What are the key skills and qualifications needed to thrive as a rail customer success manager?

To thrive as a Rail Customer Success Manager, you need a solid understanding of rail operations, customer relationship management, and logistics, usually supported by relevant industry experience or a degree in transportation, business, or a related field. Familiarity with CRM software, rail management systems, and data analytics tools is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help build trust and foster long-term client relationships. These skills ensure effective service delivery, customer retention, and operational efficiency in the rail industry.

How does a rail customer success manager typically collaborate with other departments to ensure client satisfaction?

As a Rail Customer Success Manager, you frequently work cross-functionally with teams such as sales, operations, and technical support to address client needs and resolve issues efficiently. You may coordinate with operations to monitor service delivery, partner with sales to identify upsell opportunities, and liaise with technical teams to troubleshoot or implement solutions. This collaborative approach not only ensures seamless service for clients but also helps you gain a comprehensive understanding of the overall business, opening doors for future advancement.

What is the difference between Rail Customer Success Manager vs Rail Account Manager?

AspectRail Customer Success ManagerRail Account Manager
Primary FocusEnsuring customer satisfaction and retention post-saleManaging client accounts and sales growth
ResponsibilitiesOnboarding, support, and ongoing success strategiesAccount growth, renewals, and upselling
Work EnvironmentCustomer support teams, client engagementSales teams, client relationship management
CredentialsCustomer success certifications, industry knowledgeSales experience, client management skills

While both roles involve client interaction within the rail industry, the Rail Customer Success Manager focuses on ensuring customer satisfaction and retention after the sale, whereas the Rail Account Manager emphasizes managing accounts for sales growth and renewals. Understanding these distinctions helps in choosing the right career path or hiring focus.

What are popular job titles related to Rail Customer Success Manager jobs?

For Rail Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Rail Customer Success Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Tampa, FL • On-site

Right Fit Advisors
See more jobs at Right Fit Advisorsexternal

Other

Re-posted 22 days ago

Job description

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite
Base: $100K + 20% Bonus
Do you own outcomes-not just relationships?
Are you tired of being reactive instead of strategic?
Want to drive real impact across retention, growth, and customer value?
If so, this might be the role you've been looking for.
The Opportunity
We're hiring a Customer Success Manager to own a portfolio of mid-market and enterprise clients-and drive measurable business outcomes.
This isn't support. This is about leading the customer journey, influencing strategy, and turning clients into long-term growth partners.
What You'll Own
  • Lead onboarding, adoption, and long-term success strategy
  • Build executive relationships and act as a trusted advisor
  • Drive renewals and identify expansion opportunities (upsell/cross-sell)
  • Deliver data-driven QBRs with clear ROI storytelling
  • Proactively manage customer health, usage, and churn risk
  • Partner with product and engineering to influence roadmap
  • Build scalable playbooks to elevate customer success
Who Thrives Here
You're a commercially-minded relationship owner, not just a support layer:
  • 3-7+ years in Customer Success, Account Management, or post-sales (B2B SaaS preferred)
  • Experience managing and growing $100K+ ARR accounts
  • Strong business acumen-you think in terms of revenue and outcomes
  • Confident engaging executives and leading strategic conversations
  • Data-driven and comfortable turning insights into action
  • Organized, proactive, and energized by fast-paced environments
Why This Role
  • Direct revenue impact through retention and expansion
  • High visibility across leadership, product, and sales
  • Ownership to shape and scale the customer success function
  • Hybrid flexibility with a high-performing, ambitious team
Additional Requirement
Applicants must be currently authorized to work in the United States and not require sponsorship now or in the future.
If you're ready to move from managing accounts to driving real customer and revenue impact, we'd love to connect.

Apply