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Rail Customer Success Manager Jobs (NOW HIRING)

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Healthix

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager REPORTS TO: Director, Customer Success DEPARTMENT: Customer Success HOURS: 40 Hours FLSA STATUS: Exempt Applicants must be legally authorized to work in the United States at ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Schlumberger

Customer Success Manager

Houston, TX

The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site +1

As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

Opiniion

Customer Success Manager

Lehi, UT · On-site

As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client's success, satisfaction, retention, and growth within the dynamic tech industry. The ideal candidate ...

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All JobsRail Customer Success Manager Jobs

Rail Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do rail customer success manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for rail customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Rail Customer Success Manager?

A Rail Customer Success Manager is a professional who acts as the main point of contact between rail transport service providers and their clients. Their primary responsibilities include ensuring that customers are satisfied with the rail services, addressing client concerns, and helping clients achieve their goals using the company's rail solutions. They also work closely with internal teams to improve services and maintain long-term client relationships. Excellent communication, problem-solving skills, and a strong understanding of the rail industry are essential for this role.

What is the difference between Rail Customer Success Manager vs Rail Account Manager?

AspectRail Customer Success ManagerRail Account Manager
Primary FocusEnsuring customer satisfaction and retention post-saleManaging client accounts and sales growth
ResponsibilitiesOnboarding, support, and ongoing success strategiesAccount growth, renewals, and upselling
Work EnvironmentCustomer support teams, client engagementSales teams, client relationship management
CredentialsCustomer success certifications, industry knowledgeSales experience, client management skills

While both roles involve client interaction within the rail industry, the Rail Customer Success Manager focuses on ensuring customer satisfaction and retention after the sale, whereas the Rail Account Manager emphasizes managing accounts for sales growth and renewals. Understanding these distinctions helps in choosing the right career path or hiring focus.

How does a Rail Customer Success Manager typically collaborate with other departments to ensure client satisfaction?

As a Rail Customer Success Manager, you frequently work cross-functionally with teams such as sales, operations, and technical support to address client needs and resolve issues efficiently. You may coordinate with operations to monitor service delivery, partner with sales to identify upsell opportunities, and liaise with technical teams to troubleshoot or implement solutions. This collaborative approach not only ensures seamless service for clients but also helps you gain a comprehensive understanding of the overall business, opening doors for future advancement.

What are the key skills and qualifications needed to thrive as a Rail Customer Success Manager, and why are they important?

To thrive as a Rail Customer Success Manager, you need a solid understanding of rail operations, customer relationship management, and logistics, usually supported by relevant industry experience or a degree in transportation, business, or a related field. Familiarity with CRM software, rail management systems, and data analytics tools is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help build trust and foster long-term client relationships. These skills ensure effective service delivery, customer retention, and operational efficiency in the rail industry.
Infographic showing various Rail Customer Success Manager job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Manager, Customer Success

Manager, Customer Success

Beyond SOF

Washington, DC • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success solutions.

Main Responsibilities and Duties:

  • Lead and manage the customer success team.
  • Oversee customer success projects and ensure successful implementation.
  • Develop and implement customer success strategies and plans.
  • Collaborate with other departments to enhance customer satisfaction.
  • Lead the integration of quantum technologies into customer success initiatives. Ensure the customer success team is equipped with the necessary knowledge to assist customers with quantum-related inquiries and issues.

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