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Rail Customer Success Manager Jobs (NOW HIRING)

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

Customer Success Manager Setting/Hours: Hybrid - Flexible Remote | 8am-5pm Join trak group in partnering with a growing client in Mason, Ohio that's expanding its Shared Services team. Overview: We ...

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Customer Success Manager REPORTS TO: Director, Customer Success DEPARTMENT: Customer Success HOURS: 40 Hours FLSA STATUS: Exempt Applicants must be legally authorized to work in the United States at ...

Customer Success Manager

San Francisco, CA · On-site +1

$75K - $90K/yr

Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

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Rail Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do rail customer success manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for rail customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Rail Customer Success Manager?

A Rail Customer Success Manager is a professional who acts as the main point of contact between rail transport service providers and their clients. Their primary responsibilities include ensuring that customers are satisfied with the rail services, addressing client concerns, and helping clients achieve their goals using the company's rail solutions. They also work closely with internal teams to improve services and maintain long-term client relationships. Excellent communication, problem-solving skills, and a strong understanding of the rail industry are essential for this role.

What is the difference between Rail Customer Success Manager vs Rail Account Manager?

AspectRail Customer Success ManagerRail Account Manager
Primary FocusEnsuring customer satisfaction and retention post-saleManaging client accounts and sales growth
ResponsibilitiesOnboarding, support, and ongoing success strategiesAccount growth, renewals, and upselling
Work EnvironmentCustomer support teams, client engagementSales teams, client relationship management
CredentialsCustomer success certifications, industry knowledgeSales experience, client management skills

While both roles involve client interaction within the rail industry, the Rail Customer Success Manager focuses on ensuring customer satisfaction and retention after the sale, whereas the Rail Account Manager emphasizes managing accounts for sales growth and renewals. Understanding these distinctions helps in choosing the right career path or hiring focus.

How does a Rail Customer Success Manager typically collaborate with other departments to ensure client satisfaction?

As a Rail Customer Success Manager, you frequently work cross-functionally with teams such as sales, operations, and technical support to address client needs and resolve issues efficiently. You may coordinate with operations to monitor service delivery, partner with sales to identify upsell opportunities, and liaise with technical teams to troubleshoot or implement solutions. This collaborative approach not only ensures seamless service for clients but also helps you gain a comprehensive understanding of the overall business, opening doors for future advancement.

What are the key skills and qualifications needed to thrive as a Rail Customer Success Manager, and why are they important?

To thrive as a Rail Customer Success Manager, you need a solid understanding of rail operations, customer relationship management, and logistics, usually supported by relevant industry experience or a degree in transportation, business, or a related field. Familiarity with CRM software, rail management systems, and data analytics tools is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help build trust and foster long-term client relationships. These skills ensure effective service delivery, customer retention, and operational efficiency in the rail industry.
Infographic showing various Rail Customer Success Manager job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Other

Posted 26 days ago


Job description

Customer Success Manager

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to drive extended customer success.

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.