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Queue Manager Jobs in Wenham, MA (NOW HIRING)

Zelis

Director, Contact Center Technology

Boston, MA

Oversee routing strategies, telephony configuration, IVR design, queue management, integrations, and release management. * Establish governance, operational standards, monitoring, documentation, and ...

Zelis

Director, Contact Center Technology

Boston, MA · On-site

Oversee routing strategies, telephony configuration, IVR design, queue management, integrations, and release management. * Establish governance, operational standards, monitoring, documentation, and ...

metrocu

Financial Crimes Specialist

Chelsea, MA · On-site

Phone Queue Coverage & Case Management: Assist with Financial Crimes phone queue coverage to maintain service levels; handle incoming calls from members and internal departments regarding suspected ...

Blitzy

Customer Support Engineer

Cambridge, MA · On-site

$100K - $140K/yr

... queue depth, DB rows), not by guessing. * Kubernetes & Docker. * Major cloud providers: GCP, AWS, and Azure. Hands-on with at least one deeply and able to work across the others: managed Kubernetes ...

Amazon

Machine Shop Manager

North Reading, MA

Implement job routing and tracking workflows to manage the high-mix, rapid-turnaround queue. - Work directly with product design and manufacturing engineers to review part designs, advise on ...

Amazon

Machine Shop Manager

North Reading, MA

Implement job routing and tracking workflows to manage the high-mix, rapid-turnaround queue. - Work directly with product design and manufacturing engineers to review part designs, advise on ...

jrni

Director of DevOps, Security & IT

Newtonville, MA · Remote

Our In-person Interaction Platform brings appointment scheduling, queue management, and experiential events into one solution -- helping the world's leading enterprises delight customers at every ...

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Queue Manager information

See Wenham, MA salary details

$13

$22

$44

How much do queue manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for queue manager in Wenham, MA is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $22.07 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What cities near Wenham, MA are hiring for Queue Manager jobs?

Cities near Wenham, MA with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Wenham, MA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,137 per year, or $22.2 per hour.

Sr. PKI, HashiCorp Operations Engineer

United Airlines

Burlington, MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

United Airlines rating

7.9

Company rating: 7.9 out of 10

Based on 342 frontline employees who took The Breakroom Quiz

7th of 26 rated airlines

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Location

This is a remote role based in the USA.

About The Job You're Considering

The Analyst, Information Security Cryptography will play a key role in safeguarding the organizations systems, networks, and data. The position is responsible for aiding in the design and build of Information Security capabilities, participate in the management/operations of these capabilities, alongside supporting technologies. In addition, this role will be responsible for acting as a trusted resource for other analysts in the organization.

Your Role
  • Implement and provide ongoing DevSecOps/Operations support for a global secrets management service using Certificate Lifecycle Management/PKI solutions and various data protection technologies
  • Provide ongoing DevSecOps/Operations support for a global Information Security Cryptography Services program, which includes encryption, key/secrets management, tokenization, and various data protection technologies
  • Participate as one of several technical leads on team of secrets management engineers
  • Participate in authoring, editing, providing, or reviewing documentation (procedures, standards) to ensure a well-managed and mature security infrastructure
  • Play a hands-on role in the engineering, implementation, and operations of security measures that protect the computer systems, networks, and information
  • Aid in disaster recovery planning and operations and data backups when needed
  • Provide day-to-day administration and support for infrastructure related to API, application security, firewalls, encryption, intrusion detection systems, PKI, secrets management, vulnerability scanning, security monitoring tools, penetration testing, authentication, web filtering, identity management, or access control systems, and associated logs/processes 
  • Works closely with Information Security program manager, scrum master, and architects to convey technical impacts to development/engineering timeline and risks
  • Work independently in identifying opportunities to improve operational or other performance for Security, Information Technology and other functions across Synchrony
  • Work with Information Security Architects, Engineers, API developers to drive program delivery
  • Work with Information Security leaders to drive secrets management development and standards across the organization
  • Serve as subject-matter expert to other team members in the Information Security organization
  • Perform other duties and/or special projects as assigned Analyst, Information Security Cryptography

Provide Certificate Management activities, that include:
o Certificate/Key Management Lifecycles (i.e., SSH, TLS Certificates)
o Certificate/Key Management Policy, Process, & Template Development
o Documentation (Administrative & Technical)
o Managing User Issues with Certificates/Key Management Services
o Metrics, Monitoring, and Reporting
o Ordering Fulfilment / Queue Management
o PKI Infrastructure Management
o PKI Performance/SLA Reviews (Stakeholders)

Your Skills and Experience
  • Bachelor's degree in Computer Science/Engineering or related field OR High School Diploma/GED and a minimum of 4 years or experience in Technology with a minimum of 5 years in Information Security.
  • 5+ years of experience in PKI Hashicorp Operations
  • Hands on - ability to lead and drive remote offshore teams and deliverables
  • Good Customer managing experience. Delivery focused personnel with ability to solve complex problems and implement solutions.
  • Certifications in audit, big data, cloud, cybersecurity, governance, information security, privacy, risk preferred; AWS, Cloudera, GCP, GIAC, ISC2, ISACA
  • Excellent oral communication and writing skills. Adept and presenting complex topics,
    influencing and executing with timely / actionable follow-through
  • Proficient hands on technical expertise with API, AWS, Cloudera, Docker, encryption, HashiCorp Vault, Kubernetes, Java, Linux, Perl, PKI, Protegrity, Python, secrets management, Thales/Vormetric, tokenization is strongly preferred
  • Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever-changing business needs.
  • Strong analytical and problem-solving skills with the ability to convert information into practical deliverables. Uses rigorous logic and methods to solve difficult problems.

Desired Characteristics:

  • Ability to successfully manage working on multiple simultaneous projects
  • DevOps, Engineering and/or Operations background
  • Creativity and individual thinking, and the ability to work both with a team and unsupervised
  • Familiarity with problem and incident management, change management, notifications, and basic operational understanding of running and maintaining infrastructure
  • Good teamwork, oral and written communication
  • Good understanding of security landscape as a whole
  • Strong and efficient problem-solving and analytical skills, willingness to learn
  • Working experience in modern coding languages such as Python
  • Working experience with API development
  • Working experience with CI/CD pipelines
  • Working experience with Cryptography Management technologies
  • Working experience with Jenkins
  • Working experience with PKI, including CLM technologies
  • Working experience with secrets management technologies
  • Working experience with tokenization technologies
  • Understanding of various cloud deployment/service models from a development, infrastructure and information security aspect

The base compensation range for this role in the posted location is: $70,176- $170,040.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

Social media

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