Riverside, CA · On-site
$24 - $26/hr
Description Service Coordinator About RapidFire Safety & Security RapidFire Safety & Security is a ... quality service delivery. Responsibilities Own and actively manage the service board, ensuring ...
Riverside, CA · On-site
$24 - $26/hr
Description Service Coordinator About RapidFire Safety & Security RapidFire Safety & Security is a ... quality service delivery. Responsibilities Own and actively manage the service board, ensuring ...
City Of Industry, CA · On-site
$20 - $25.25/hr
The Service Coordinator has primary responsibility for customer and technician communication ... Quality and Service. Qualifications High school diploma or general education degree (GED) and 1 - 2 ...
City Of Industry, CA · On-site
$20 - $25.25/hr
The Service Coordinator has primary responsibility for customer and technician communication ... Quality and Service. Qualifications High school diploma or general education degree (GED) and 1 - 2 ...
Pomona, CA · On-site
$24.25 - $39.14/hr
... quality service support and thrive. Essential Job Functions * Consult with the Manager, Client ... Service coordination is a community-based position that requires meeting with individuals served ...
Pomona, CA · On-site
$24.25 - $39.14/hr
... quality service support and thrive. Essential Job Functions * Consult with the Manager, Client ... Service coordination is a community-based position that requires meeting with individuals served ...
$24.25 - $39.14/hr
... high-quality service support and thrive. Essential Job Functions * Assist children with ... Service coordination is a community-based position that requires meeting with individuals served ...
$24.25 - $39.14/hr
... high-quality service support and thrive. Essential Job Functions * Assist children with ... Service coordination is a community-based position that requires meeting with individuals served ...
Pomona, CA · On-site
$24.25 - $39.14/hr
... quality service support and thrive. Essential Job Functions * Consult with the Manager, Client ... Service coordination is a community-based position that requires meeting with individuals served ...
Pomona, CA · On-site
$24.25 - $39.14/hr
... quality service support and thrive. Essential Job Functions * Consult with the Manager, Client ... Service coordination is a community-based position that requires meeting with individuals served ...
$24.25 - $39.14/hr
... quality service support and thrive. Essential Job Functions * Consult with the Manager, Client ... Service coordination is a community-based position that requires meeting with individuals served ...
$24.25 - $39.14/hr
... quality service support and thrive. Essential Job Functions * Consult with the Manager, Client ... Service coordination is a community-based position that requires meeting with individuals served ...
$24.25 - $39.14/hr
... quality service support and thrive. Essential Job Functions * Consult with the Manager, Client ... Service coordination is a community-based position that requires meeting with individuals served ...
$24.25 - $39.14/hr
... quality service support and thrive. Essential Job Functions * Consult with the Manager, Client ... Service coordination is a community-based position that requires meeting with individuals served ...
City Of Industry, CA · On-site
$20 - $25.25/hr
The Service Coordinator has primary responsibility for customer and technician communication ... Quality and Service. High school diploma or general education degree (GED) and 1 - 2 years related ...
City Of Industry, CA · On-site
$20 - $25.25/hr
The Service Coordinator has primary responsibility for customer and technician communication ... Quality and Service. High school diploma or general education degree (GED) and 1 - 2 years related ...
Pomona, CA · On-site
$24.25 - $39.14/hr
... high-quality service support and thrive. Essential Job Functions * Assist children with ... Service coordination is a community-based position that requires meeting with individuals served ...
Pomona, CA · On-site
$24.25 - $39.14/hr
... high-quality service support and thrive. Essential Job Functions * Assist children with ... Service coordination is a community-based position that requires meeting with individuals served ...
Pomona, CA · On-site
$24.25 - $39.14/hr
... quality service support and thrive. Essential Job Functions * Consult with the Manager, Client ... Service coordination is a community-based position that requires meeting with individuals served ...
Pomona, CA · On-site
$24.25 - $39.14/hr
... quality service support and thrive. Essential Job Functions * Consult with the Manager, Client ... Service coordination is a community-based position that requires meeting with individuals served ...
$20 - $25.25/hr
The Service Coordinator has primary responsibility for customer and technician communication ... Quality and Service. Qualifications High school diploma or general education degree (GED) and 1 - 2 ...
$20 - $25.25/hr
The Service Coordinator has primary responsibility for customer and technician communication ... Quality and Service. Qualifications High school diploma or general education degree (GED) and 1 - 2 ...
Pomona, CA · On-site
$24.25 - $39.14/hr
... high-quality service support and thrive. Essential Job Functions * Assist children with ... Service coordination is a community-based position that requires meeting with individuals served ...
Pomona, CA · On-site
$24.25 - $39.14/hr
... high-quality service support and thrive. Essential Job Functions * Assist children with ... Service coordination is a community-based position that requires meeting with individuals served ...
Pomona, CA · On-site
$24.25 - $39.14/hr
... quality service support and thrive. Essential Job Functions * Consult with the Manager, Client ... Service coordination is a community-based position that requires meeting with individuals served ...
Pomona, CA · On-site
$24.25 - $39.14/hr
... quality service support and thrive. Essential Job Functions * Consult with the Manager, Client ... Service coordination is a community-based position that requires meeting with individuals served ...
Riverside, CA · On-site
$21 - $24/hr
Be part of a company built on Integrity, Teamwork, Respect, Quality, and Service Mission The mission of the Service Coordinator is to ensure seamless communication between customers, technicians, and ...
Riverside, CA · On-site
$21 - $24/hr
Be part of a company built on Integrity, Teamwork, Respect, Quality, and Service Mission The mission of the Service Coordinator is to ensure seamless communication between customers, technicians, and ...
$21 - $24/hr
Be part of a company built on Integrity, Teamwork, Respect, Quality, and Service Mission The mission of the Service Coordinator is to ensure seamless communication between customers, technicians, and ...
$21 - $24/hr
Be part of a company built on Integrity, Teamwork, Respect, Quality, and Service Mission The mission of the Service Coordinator is to ensure seamless communication between customers, technicians, and ...
Riverside, CA · On-site
$21 - $24/hr
Be part of a company built on Integrity, Teamwork, Respect, Quality, and Service Mission The mission of the Service Coordinator is to ensure seamless communication between customers, technicians, and ...
Riverside, CA · On-site
$21 - $24/hr
Be part of a company built on Integrity, Teamwork, Respect, Quality, and Service Mission The mission of the Service Coordinator is to ensure seamless communication between customers, technicians, and ...
Ontario, CA · On-site +1
$18.25 - $24/hr
Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support ... Deliver high-quality service with professionalism and care * Follow company processes and service ...
New
Ontario, CA · On-site +1
$18.25 - $24/hr
Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support ... Deliver high-quality service with professionalism and care * Follow company processes and service ...
New
Claremont, CA · On-site +1
$17.75 - $23.25/hr
Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support ... Deliver high-quality service with professionalism and care * Follow company processes and service ...
New
Claremont, CA · On-site +1
$17.75 - $23.25/hr
Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support ... Deliver high-quality service with professionalism and care * Follow company processes and service ...
New
Anaheim, CA · On-site
$21 - $23/hr
Provide coverage across multiple customer sites , ensuring consistent, high-quality service ... Courier coordination * Printer fleet management * Travel locally, including day trips to post ...
Anaheim, CA · On-site
$21 - $23/hr
Provide coverage across multiple customer sites , ensuring consistent, high-quality service ... Courier coordination * Printer fleet management * Travel locally, including day trips to post ...
$18.75 - $24.50/hr
Provide coverage across multiple customer sites , ensuring consistent, high-quality service ... Courier coordination * Printer fleet management * Travel locally, including day trips to post ...
$18.75 - $24.50/hr
Provide coverage across multiple customer sites , ensuring consistent, high-quality service ... Courier coordination * Printer fleet management * Travel locally, including day trips to post ...
$15.30 - $18.03
8% of jobs
$18.03 - $20.77
15% of jobs
$21.05 is the 25th percentile. Wages below this are outliers.
$20.77 - $23.51
18% of jobs
The median wage is $25.44 / hr.
$23.51 - $26.24
13% of jobs
$26.24 - $28.98
12% of jobs
$28.98 - $31.71
9% of jobs
$31.78 is the 75th percentile. Wages above this are outliers.
$31.71 - $34.45
12% of jobs
$34.45 - $37.18
5% of jobs
$37.18 - $39.92
4% of jobs
$39.92 - $42.66
2% of jobs
$42.66 - $45.39
2% of jobs
$15
$28
$45
| Aspect | Quality Service Coordinator | Customer Service Representative |
|---|---|---|
| Credentials | Relevant certifications in quality management or customer service | Basic customer service training or experience |
| Work Environment | Office settings, quality assurance departments | Call centers, retail, service desks |
| Employer & Industry | Healthcare, manufacturing, service industries | Retail, telecom, hospitality |
| Search & Comparison Intent | Focus on quality improvement roles | Customer interaction roles |
The main difference is that a Quality Service Coordinator focuses on maintaining and improving service quality standards within an organization, often working on process improvements and compliance. In contrast, a Customer Service Representative primarily handles direct customer interactions, addressing inquiries and resolving issues. Both roles require strong communication skills, but their core responsibilities and work environments differ significantly.
$24 - $26/hr
Other
Posted 20 days ago
Description
Service Coordinator
About RapidFire Safety & Security
RapidFire Safety & Security is a leading provider of fire life safety and security solutions, earning customer trust by delivering exceptional value through strategic acquisitions, allowing us to drive organic growth in every market through the excellence of our teammates.
Job Summary
We are seeking a Service Coordinator who will take ownership of the service workflow from intake through completion. This role is responsible for managing the service board, prioritizing urgent customer requests, coordinating resources, and serving as the primary point of communication between customers, technicians, and internal teams to ensure timely, efficient, and high-quality service delivery.
Responsibilities
Own and actively manage the service board, ensuring service requests are accurately entered, prioritized, assigned, and tracked through completion.
Triage incoming service requests and prioritize urgent customer needs to ensure timely response and resolution.
Serve as the primary point of contact for customers, providing proactive communication regarding service status, scheduling, and issue resolution.
Provide prompt and accurate information to customers regarding service options, pricing, and scheduling.
Schedule and dispatch technicians based on priority, skillset, availability, location, and customer requirements.
Drive service requests from intake through completion, ensuring all work is completed within established timelines and customer expectations.
Communicate job details, scope changes, customer requirements, and priority updates to technicians and relevant stakeholders.
Monitor technician progress throughout the day and adjust schedules as necessary to address changing priorities and maximize operational efficiency.
Follow up on open service requests, outstanding issues, and customer concerns to ensure prompt resolution and customer satisfaction.
Maintain accurate records of customer interactions, service requests, technician actions, and job outcomes.
Take ownership of resolving service-related issues by collaborating with customers, technicians, vendors, and internal departments.
Coordinate the procurement and availability of parts, equipment, and materials required to complete service requests.
Identify bottlenecks and opportunities for process improvement within service operations and recommend solutions that enhance efficiency and customer experience.
Participate in meetings and training sessions to stay informed of products, technologies, procedures, and industry trends.
Perform other duties as assigned.
Knowledge, Skill & Other Requirements
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to work under pressure and meet tight deadlines.
High school diploma or equivalent; relevant certifications as NICET or associate degree is a plus.
Proven experience in a similar role, preferably in a service-oriented industry.
Proficiency in using computer software and databases.
Knowledge of service management software or CRM systems is preferred.
Must be legally authorized to work in the United States.
Sourced by ZipRecruiter
Public safety statistics centers and offices
51 - 200 Employees
Creve Coeur, MO, US
2021
