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Quality Program Manager Jobs in Florida (NOW HIRING)

paradigm

Quality Program Specialist

Tampa, FL · On-site

The Quality Program Specialist is responsible for ensuring quality standards are compliant with ... This role supports quality assurance through triage, escalation management, cause analysis, and ...

Paradigm

Quality Program Specialist

Brandon, FL · On-site

$25.75 - $29/hr

Paradigm is an accountable specialty care management organization focused on improving the lives of ... The Quality Program Specialist is responsible for ensuring quality standards are compliant with ...

paradigm

Quality Program Specialist

Tampa, FL · On-site

The Quality Program Specialist is responsible for ensuring quality standards are compliant with ... This role supports quality assurance through triage, escalation management, cause analysis, and ...

Chewy

Sr Program Manager

Plantation, FL · On-site

$115K - $115K/yr

We are looking for a Sr Quality Program Manager to provide strategic oversight, and Program Design. In this role, you will go above and beyond to analyze how consistent Customer Service is crafting ...

Chewy

Sr Program Manager

Plantation, FL · On-site

$110K - $111K/yr

We are looking for a Sr Quality Program Manager to provide strategic oversight, and Program Design. In this role, you will go above and beyond to analyze how consistent Customer Service is crafting ...

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Quality Program Manager information

See Florida salary details

$17.9K

$64.4K

$118.1K

How much do quality program manager jobs pay per year?

As of Jul 7, 2026, the average yearly pay for quality program manager in Florida is $64,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,900.00 and $101,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Quality Program Manager, and why are they important?

To thrive as a Quality Program Manager, you need expertise in quality management principles, process improvement methodologies (such as Six Sigma or Lean), and a relevant bachelor’s degree or higher. Familiarity with quality management systems (QMS), data analysis tools, and industry-recognized certifications like ASQ Certified Quality Manager or Six Sigma Black Belt is highly valuable. Exceptional leadership, problem-solving, and communication skills help drive organizational change and foster cross-functional collaboration. These skills and qualifications ensure effective quality initiatives, regulatory compliance, and continuous improvement across the organization.

What does a Quality Program Manager do?

A Quality Program Manager oversees the planning, implementation, and management of quality assurance programs within an organization. They are responsible for ensuring that products, services, and processes meet established quality standards and comply with regulatory requirements. This role involves coordinating with cross-functional teams, conducting audits, analyzing data to identify areas for improvement, and driving initiatives to enhance quality and efficiency. Quality Program Managers also develop policies, provide training, and report on program outcomes to leadership.

How does a Quality Program Manager typically collaborate with cross-functional teams to implement quality initiatives?

Quality Program Managers play a crucial role in bridging communication between departments such as engineering, operations, and customer service. They regularly lead meetings to align project objectives, gather input on process improvements, and ensure everyone adheres to established quality standards. By fostering open dialogue and providing clear documentation, they help teams identify potential quality issues early and implement actionable solutions together. This collaborative approach not only enhances product or service quality but also builds a culture of continuous improvement across the organization.
What are popular job titles related to Quality Program Manager jobs in Florida? For Quality Program Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Quality Program Manager jobs in Florida look for? The top searched job categories for Quality Program Manager jobs in Florida are:
What cities in Florida are hiring for Quality Program Manager jobs? Cities in Florida with the most Quality Program Manager job openings:
Quality Program Manager jobs near you
Infographic showing various Quality Program Manager job openings in Florida as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 2% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $64,386 per year, or $31 per hour.

Quality Program Specialist

paradigm

Tampa, FL • On-site

Other

Posted 19 days ago

Job description

Paradigm is seeking a full-time Quality Program Specialist. The Quality Program Specialist is responsible for ensuring quality standards are compliant with customer requirements and consistent with company standards through quality audit processes and regular reporting. This role supports quality assurance through triage, escalation management, cause analysis, and collaboration with cross-functional teams. The specialist will lead monthly reporting of KPIs, document findings, and contribute to continuous process improvement initiatives. The ideal candidate will have strong analytical skills, a background in healthcare or workers’ compensation, and experience in quality management and operational problem-solving.

DUTIES AND RESPONSIBILITIES:

  • Quality Assurance and Input Management
    • Perform quality audits on processes.
    • Triage issues to appropriate teams based on complexity and urgency.
    • Ensure consistent and accurate documentation and Process execution. 
  • Escalation and Problem Solving
    • Manage and track escalated issues, ensuring timely resolution and stakeholder communication.
    • Collaborate with internal departments (e.g. Referral Management, Network development, Network Billing, Account Management, Network Services, IT) to resolve complex problems.
    • Act as a liaison between internal teams and external when needed. 
  • Root Cause Analysis and Continuous Improvement
    • Conduct monthly root cause analysis of recurring issues and escalations.
    • Identify patterns and trends to inform Management
    • Recommend and support implementation of corrective actions and preventive measures. 
  • Reporting and Documentation
    • Develop and maintain reports for KPIs, audit results, and process metrics.
    • Present findings to management and contribute to continuous improvement.
    • Maintain documentation of audit, procedures, training materials, and process workflows.
    • Maintain reliable and predictable attendance during scheduled work hours.
    • Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.
    • Demonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.
    • Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelines.

QUALIFICATION REQUIREMENTS: 

  • Bachelor’s degree or equivalent work experience.
  • 2–4 years of experience in process improvement, operations analysis, or quality improvement.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Office, especially Excel (pivot tables, charts, formulas).
  • Excellent written and verbal communication skills.
  • Ability to work independently and manage multiple priorities.
  • Preferred:
    • Experience in healthcare, workers’ compensation, or bill review operations.
    • Familiarity with quality management tools (e.g., root cause analysis, PDCA, Pareto charts).
    • Certification in Six Sigma, Lean, or ASQ.

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