Quality Process Improvement Manager Jobs in Delaware

The Regional Auto Cluster Quality Manager leads quality performance across the Automotive Strategic Business Unit (SBU) manufacturing sites within the assigned group. You will oversee group-level Quality Management System (QMS) effectiveness, customer quality performance, and improvement projects while being the primary quality representative for the Automotive SBU. Reporting directly to the Americas Quality Director, you will partner with multiple teams. These teams include Operations, Engineering, Product Management, Technical, and Customer-facing teams. Your responsibilities will include ensuring built-in quality, regulatory and customer compliance, and application of quality standards across sites. You will play a critical leadership role in new plant startups, product localization, qualification, and regional new product launches while driving a quality culture and results across the group.
Key Responsibilities

• Lead group-level quality performance for Automotive SBU manufacturing sites, including existing operations and new plant startups.
• Ensure maintenance, and certification of site Quality Management Systems with ISO 9001, IATF 16949, and applicable customer-specific requirements.
• Be the quality gatekeeper for cross-site Management of Change (MOC), new product launches, and product qualification activities.
• Guide application of Advanced Product Quality Planning (APQP) tools across the group, including FMEA reviews and standardized controls for critical-to-quality process parameters.
• Ensure integration, communication, and adherence to customer quality agreements, requirements, and scorecards across all group sites.
• Lead cross-site quality investigations and problem-solving projects, serving as the escalation point for high-severity quality incidents.
• Establish main quality metrics such as customer complaint trends, cost of poor quality (claims, SSPL), time to root cause analysis, and open/overdue corrective action rates.
• Promote data-driven improvement projects to improve yield, productivity, cost of non-conformance, and customer satisfaction across the group.
• Provide leadership and development for site quality teams, promoting a quality culture and collaborative mindset.
• Be the quality liaison between plant leadership, operations, engineering, analytical teams, product management, and customer-facing functions.

Qualifications

• Bachelor's degree in Engineering, Quality, Chemistry, or a related technical discipline.
• 5+ years of experience leading quality organizations in manufacturing, industrial, or automotive environments.
• Working knowledge of ISO 9001, IATF 16949, customer-specific requirements, and core quality tools (APQP, FMEA, SPC, RCA, and CAPA).
• Experience working with customer audits, supplier quality management, and product qualification activities.
• Travel 50%

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