Quality Performance Manager Jobs in Indiana (NOW HIRING)

About Morales Group:

Morales Group is a nationally recognized Indianapolis based MBE staffing company. We draw upon the unique spirit and ability of a globally diverse workforce to enhance our client's business agility, productivity and competitiveness. We believe we are here for a purpose - building better futures, one story at a time. Being part of our story means making the world better. Learn more: moralesgroup.net

Why Morales Group?

We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates. We stay gritty by embracing perseverance, resilience, and determination in overcoming challenges and achieving success together.

If you are ready to jump on board with a high growth organization, Morales Group is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble and people-smart leaders to help pave the way.

The Position:

The On-Site Performance Manager (OSPM) will act as a liaison between client and Morales Group, Inc (MGI). On Site Performance Manager (OSPM) will effectively service the client by streamlining the Human Resource (HR) process and strive to achieve the mutual objectives of quality and continuous improvements. The responsibility of the On-Site Performance Manager (OSPM) is to support the client needs as well as manage the employees assigned to the client. The On-Site Performance Manager is responsible for ensuring that MGI is compliant in all areas pertaining to client requirements.

The Duties:

On-Site Performance Manager:

• Maintain good client relations by handling all customer service inquiries, concerns, issues, and ensuring consistent quality

• Conduct onsite check ins, be available before and after hours for escorting new starts on client premises

• Conduct pre-employment tours as needed, ensuring employees are fully aware of job duties and requirements prior to starting position

• Manage the Morales Group, Inc. (MGI) employees

• Track various performance metrics to measure and improve performance

• Manage all daily account activity with regard to the on-site client staffing needs

• Define and develop all pre-training technologies, prepare all employees through orientation for proper transition to assignment

• Manage employee turnover and retention by pro-actively addressing concerns

• Complete on-site incident/accident investigations and appropriate paperwork for all accidents and submit to HR within 24hrs; develop strategy to reduce Workers Compensation dollars

• Regularly conduct Quarterly Business Reviews to ensure consistency and quality of service

• Oversee time and attendance for all employees; including timekeeping system, reconciliation, and invoice comparison and payroll activities

• Review all payroll reports prior to payroll run and submit to payroll by deadline

• Prepare scheduled evaluations for contingent labor

• Counsel site employees relative to attendance, productivity and overall job performance

• Maintain attendance records, coordinate new starts and appropriate pre-assignment paperwork (i.e. I-9's drug test templates, skill checks, etc.)

• Use social/professional networking sites to identify candidates

• Communicate current client needs to appropriate internal parties for execution and delivery from office to onsite location

• Communicate future client needs to recruitment staff and managers as needed

• Maintain Bullhorn data base for client and employee assignments

• Conduct internal audits to ensure compliance with client screening requirements

• Maintain outstanding communication/working relationships with all departments in the organization

• Report all hazardous conditions/equipment to his/her manager immediately

• Fulfill job responsibilities in accordance with the standards set out in the organization's "Code of Business Conduct", its policies/procedures, applicable federal/state laws, applicable professional standards, and code of ethics

• Use independent judgment and discretion on behalf of the organization in the performance of these duties

• Work cooperatively as a team member with co-workers in all departments of the organization

• Maintain excellent working relationship with co-workers, clients, and employees

• Have complete understanding of Morales Group Employee Benefit package and correctly inform employees; engage internal parties as required

• Stay in direct contact with Client Leadership maintaining outstanding relationships

• Utilize those relationships for planning, forecasting, and all service-related delivery expectations

• Responsible for reporting workplace injuries to safety team in a timely manner. Position also requires communication and follow-up through of the entirety of a claim (from injury to return to work).

• Act as a Morales Group Safety Ambassador for respective client. Duties include ongoing trainings, participating in monthly meetings with safety team, liaison between safety team and client, etc.

• Perform other duties as assigned

The Qualities:

• Experience in management is helpful but not required.

• Knowledge of other languages is helpful but not required.

• Strong communication skills and with great active listening skills.

• Ability to be accurate, concise, and detail oriented.

• Lives our core values daily of being humble, being courageous and being a light.

• High School and Higher Education preferred

Morales Group Benefits:

• Health insurance - Medical, vision, dental and life insurance plans available.

• Disability Insurance - Short-term and long-term coverage.

• Paid Baby Bonding Time - because family is important.

• Competitive PTO

• 401k Plan - for saving for the future.

• Professional Development - From our Udemy partnership to monthly workshops to continuing education tuition reimbursement program - we believe in developing our team.

• A culture of Giving Back - 16 Paid Volunteer Hours

• Passport Program - we want to keep the team engaged in the culture we've built.

What we value:

Be Humble

Show up with no Ego and serve others.

Be Courageous

Be willing to step out for what is right and use your voice.

Be a light

Shine bright when there is darkness.

Be Gritty

Stay hungry, overcome challenges, produce results

Morales Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.