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Quality Performance Manager Jobs in Indiana (NOW HIRING)

This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.

This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.

Performance Supervisor

Indianapolis, IN · On-site

$49K - $61K/yr

Responsible for coaching employees on production performance, quality standards, and productivity ... Communicate with SIMOS Operations Manager on matters of employee discipline, safety, vacations ...

Performance Supervisor

Indianapolis, IN · On-site

$49K - $61K/yr

Responsible for coaching employees on production performance, quality standards, and productivity ... Communicate with SIMOS Operations Manager on matters of employee discipline, safety, vacations ...

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Quality Performance Manager information

What does a quality and performance manager do?

A quality and performance manager oversees an organization’s quality assurance and performance improvement processes. They analyze data, develop standards, and implement strategies to enhance product or service quality, often using tools like audits and performance metrics. This role requires strong analytical skills and knowledge of quality management systems such as ISO or Six Sigma.

What are some common challenges faced by Quality Performance Managers when implementing process improvements across departments?

Quality Performance Managers often encounter challenges such as resistance to change from staff, aligning diverse teams with new standards, and ensuring consistent communication across departments. Balancing the needs of various stakeholders while maintaining compliance with industry regulations can also be demanding. To overcome these hurdles, successful managers focus on fostering collaboration, providing clear training, and using data-driven metrics to demonstrate the benefits of proposed improvements.

What does a Quality Performance Manager do?

A Quality Performance Manager is responsible for overseeing and improving the quality standards within an organization. They analyze processes, set quality benchmarks, and ensure that products or services meet regulatory and customer expectations. Their role often involves developing performance metrics, conducting audits, and implementing strategies for continuous improvement. Quality Performance Managers also work closely with various departments to foster a culture of quality and accountability.

What are the key skills and qualifications needed to thrive as a Quality Performance Manager, and why are they important?

To thrive as a Quality Performance Manager, you need expertise in quality management systems, data analysis, process improvement methodologies, and often a relevant degree such as in engineering or business. Familiarity with tools like Six Sigma, Lean, ISO standards, and quality management software is typically required, along with related certifications. Strong leadership, analytical thinking, and effective communication skills are essential for driving change and engaging cross-functional teams. These competencies ensure continuous improvement, regulatory compliance, and the achievement of organizational quality goals.

How much do quality managers get paid?

Quality Performance Managers typically earn a median annual salary ranging from $70,000 to $110,000, depending on experience, industry, and location. They often hold certifications like Six Sigma or ISO auditor credentials and work in manufacturing, healthcare, or technology sectors where quality standards are critical.

What is the highest salary for a QA manager?

The highest salary for a Quality Performance Manager or QA Manager can reach over $130,000 annually, especially with extensive experience, advanced certifications, and in high-demand industries. Senior roles in large organizations or specialized sectors may offer even higher compensation packages.

What is the difference between Quality Performance Manager vs Quality Assurance Specialist?

AspectQuality Performance ManagerQuality Assurance Specialist
CredentialsTypically requires a bachelor's degree in quality management, engineering, or related field; certifications like ASQ CQE or Six Sigma are commonUsually holds a bachelor's degree in quality assurance, engineering, or related area; certifications like ASQ CQPA or Six Sigma are often preferred
Work EnvironmentOversees quality performance across departments, manages teams, and develops strategiesFocuses on testing, inspections, and ensuring products meet quality standards
Employer & Industry UsageUsed in manufacturing, healthcare, and service industries to improve overall quality performanceCommonly found in manufacturing, software, and production sectors for quality testing

The Quality Performance Manager and Quality Assurance Specialist roles both focus on quality but differ in scope. The manager oversees overall quality performance and strategy, while the specialist concentrates on testing and compliance. Both roles require similar certifications and are vital in maintaining high standards within organizations.

What does a QA manager earn?

The salary of a Quality Performance Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. They often hold certifications like Six Sigma or ISO and require strong analytical and leadership skills to oversee quality assurance processes.
What are popular job titles related to Quality Performance Manager jobs in Indiana? For Quality Performance Manager jobs in Indiana, the most frequently searched job titles are:
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What cities in Indiana are hiring for Quality Performance Manager jobs? Cities in Indiana with the most Quality Performance Manager job openings:
On-site Performance Manager (62294)

On-site Performance Manager (62294)

Morales Group

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago


Job description

About Morales Group:
Morales Group is a nationally recognized Indianapolis based MBE staffing company. We draw upon the unique spirit and ability of a globally diverse workforce to enhance our client's business agility, productivity and competitiveness. We believe we are here for a purpose - building better futures, one story at a time. Being part of our story means making the world better. Learn more: moralesgroup.net
Why Morales Group?
We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates. We stay gritty by embracing perseverance, resilience, and determination in overcoming challenges and achieving success together.
If you are ready to jump on board with a high growth organization, Morales Group is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble and people-smart leaders to help pave the way.
The Position:
The On-Site Performance Manager (OSPM) will act as a liaison between client and Morales Group, Inc (MGI). On Site Performance Manager (OSPM) will effectively service the client by streamlining the Human Resource (HR) process and strive to achieve the mutual objectives of quality and continuous improvements. The responsibility of the On-Site Performance Manager (OSPM) is to support the client needs as well as manage the employees assigned to the client. The On-Site Performance Manager is responsible for ensuring that MGI is compliant in all areas pertaining to client requirements.
The Duties:
On-Site Performance Manager:
  • Maintain good client relations by handling all customer service inquiries, concerns, issues, and ensuring consistent quality
  • Conduct onsite check ins, be available before and after hours for escorting new starts on client premises
  • Conduct pre-employment tours as needed, ensuring employees are fully aware of job duties and requirements prior to starting position
  • Manage the Morales Group, Inc. (MGI) employees
  • Track various performance metrics to measure and improve performance
  • Manage all daily account activity with regard to the on-site client staffing needs
  • Define and develop all pre-training technologies, prepare all employees through orientation for proper transition to assignment
  • Manage employee turnover and retention by pro-actively addressing concerns
  • Complete on-site incident/accident investigations and appropriate paperwork for all accidents and submit to HR within 24hrs; develop strategy to reduce Workers Compensation dollars
  • Regularly conduct Quarterly Business Reviews to ensure consistency and quality of service
  • Oversee time and attendance for all employees; including timekeeping system, reconciliation, and invoice comparison and payroll activities
  • Review all payroll reports prior to payroll run and submit to payroll by deadline
  • Prepare scheduled evaluations for contingent labor
  • Counsel site employees relative to attendance, productivity and overall job performance
  • Maintain attendance records, coordinate new starts and appropriate pre-assignment paperwork (i.e. I-9's drug test templates, skill checks, etc.)
  • Use social/professional networking sites to identify candidates
  • Communicate current client needs to appropriate internal parties for execution and delivery from office to onsite location
  • Communicate future client needs to recruitment staff and managers as needed
  • Maintain Bullhorn data base for client and employee assignments
  • Conduct internal audits to ensure compliance with client screening requirements
  • Maintain outstanding communication/working relationships with all departments in the organization
  • Report all hazardous conditions/equipment to his/her manager immediately
  • Fulfill job responsibilities in accordance with the standards set out in the organization's "Code of Business Conduct", its policies/procedures, applicable federal/state laws, applicable professional standards, and code of ethics
  • Use independent judgment and discretion on behalf of the organization in the performance of these duties
  • Work cooperatively as a team member with co-workers in all departments of the organization
  • Maintain excellent working relationship with co-workers, clients, and employees
  • Have complete understanding of Morales Group Employee Benefit package and correctly inform employees; engage internal parties as required
  • Stay in direct contact with Client Leadership maintaining outstanding relationships
  • Utilize those relationships for planning, forecasting, and all service-related delivery expectations
  • Responsible for reporting workplace injuries to safety team in a timely manner. Position also requires communication and follow-up through of the entirety of a claim (from injury to return to work).
  • Act as a Morales Group Safety Ambassador for respective client. Duties include ongoing trainings, participating in monthly meetings with safety team, liaison between safety team and client, etc.
  • Perform other duties as assigned

The Qualities:
  • Experience in management is helpful but not required.
  • Knowledge of other languages is helpful but not required.
  • Strong communication skills and with great active listening skills.
  • Ability to be accurate, concise, and detail oriented.
  • Lives our core values daily of being humble, being courageous and being a light.
  • High School and Higher Education preferred

Morales Group Benefits:
  • Health insurance - Medical, vision, dental and life insurance plans available.
  • Disability Insurance - Short-term and long-term coverage.
  • Paid Baby Bonding Time - because family is important.
  • Competitive PTO
  • 401k Plan - for saving for the future.
  • Professional Development - From our Udemy partnership to monthly workshops to continuing education tuition reimbursement program - we believe in developing our team.
  • A culture of Giving Back - 16 Paid Volunteer Hours
  • Passport Program - we want to keep the team engaged in the culture we've built.

What we value:
Be Humble
Show up with no Ego and serve others.
Be Courageous
Be willing to step out for what is right and use your voice.
Be a light
Shine bright when there is darkness.
Be Gritty
Stay hungry, overcome challenges, produce results
Morales Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.