Quality Operations Manager Jobs in Decatur, IL (NOW HIRING)

Pay up to $70,000 per year depending on experience and geographic location / local market demand

Early Close / No Late Nights

Great Work / Life Balance

Career Growth

Excellent Benefits including 401(k) with Employer Match

Our Purpose:

We pride ourselves on serving high quality farm fresh food at Bob Evans! We are AMERICA'S FARM FRESH! We work hard, pay attention to details (perfect plates, perfect bags), and provide our guests with the best, all-around family dining experience. We have immense pride in our culture and roots to our communities. Working at Bob Evans is about being part of something big - we have a passion for taking care of each other and our guests while serving farm-fresh food at a great value. Our Founder, Bob Evans, was all about growing good...join us at Bob Evans and be an integral part of .... Where Good Grows.

General Manager Responsibilities:

The position of General Manager is a fast-paced role that manages the daily operations and staff of the restaurant, including the execution of all Company policies, procedures, programs, and systems. The General Manager provides leadership, direction, training, and development to all direct reports. This role also contributes to the success of the restaurant by building sales, hitting goals, as well as driving restaurant profitability. Decisions are guided by established policies/procedures and the Director of Operations.

• Management responsibilities in accordance with the Company's policies and applicable laws
• Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees including termination of employees; addressing complaints and resolving problems
• Shapes culture of restaurant and works diligently to ensure a high level of employee engagement in the restaurant
• Coach and mentor team members to ensure employee's success on the job and guest satisfaction.
• Model professional behavior while creating a warm, friendly, and hospitable atmosphere that encourages people to do their BEST
• Communicate sales performance and anticipated variances to the restaurant management team. Cascade corporate programs and initiatives to the management team and staff
• Occasionally assist team members with category job duties as needed
• Champion sales building activities and suggestive selling
• Maximize table turnover, sales per guest, and sales per hour
• Meet and greet guests; investigate and resolve food quality/service issues and satisfying the guest 100%
• Maintain efficient operations, appropriate cost controls, and profit management
• Ensure OSHA, local health and safety codes, and company safety and security policies are met.
• Enforce safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards
• Control day-to-day operations - following cash control/security procedures, maintaining inventory, managing food and labor, reviewing financial reports and schedules, and taking appropriate actions
• P&L management - Manage food cost, labor cost, carryout cost and other controllable items
• Control food costs by following recipes and portion control; as well as being responsible for weekly inventory process
• Manage labor costs by optimizing weekly schedules of employees, managers and key supervisors and monitoring daily schedules and sales performance through effective use of the company's labor scheduling tool
• Ensure proper use of restaurant equipment
• Responsible for maintaining facility and all company assets
• All other duties as assigned

Bob Evans Restaurants, LLC is EEO compliant and participates in E-Verify

Why Choose Us:

• Competitive Compensation
• Health and Welfare Benefits
• 401(k) with Company Match
• Flexible Scheduling
• Opportunity for development and career growth

Knowledge:

        Excellent communication skills

        Strong interpersonal skills and conflict resolution abilities

        Strong planning and organization skills

        Dedication to providing exceptional guest service

        Excellent computer skills

        Strong analytical/problem solving skills

        Exceptional team building capability

        Basic business math and accounting skills

        Basic personal computer literacy

        Ability to manage multiple projects

        Ability to be a role model in employee appearance and presentation

        Available to work a variety of shifts and weekends

Education/Experience:

        High School diploma or equivalent

        Prior experience in a leadership role is required.

        A minimum of 4-6 years of prior experience in a family, fast-food, or casual dining restaurant is strongly preferred

        College and/or culinary schooling preferred

        For alcohol serving restaurants, Bob Evans follows all State mandated age requirements to serve alcohol which apply to our manager positions.

Physical Requirements:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be regularly met by an employee to successfully perform the essential functions of this job. This list is not designed to contain a comprehensive listing of activities and the employer reserves the right to change or assign other duties to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job you will regularly be required to:

        Stand for entire shift and walk for long periods of time without rest or sitting down 

        Push, lift, carry and transfer up to 50 pounds

        Reach with hands

        Use hands to finger, handle, or feel objects, tools, or controls

        Bend and stoop

        Can taste and smell

        Verbally communicate with others

        Use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

        Have ability to freely access all areas of restaurant including selling floor(s), stock area, and register area

We continue to update our safety and sanitation procedures to follow the current CDC, local, and state guidelines. Our goal is to provide a safe environment for both our employees and guests.