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Quality Call Monitoring Jobs in Indiana (NOW HIRING)

Beacon Health System

Cardiac Technician (EGH)

Elkhart, IN

$18.50 - $23.75/hr

Observes telemetry monitors and recognizes arrhythmias. Prioritizes and transcribes doctor/nursing ... Receives patient feedback via call backs, leader rounds, or surveys. Caring and Healing Environment:

Beacon Health System

Cardiac Technician (EGH)

Elkhart, IN · On-site

$18.50 - $23.75/hr

Observes telemetry monitors and recognizes arrhythmias. Prioritizes and transcribes doctor/nursing ... Receives patient feedback via call backs, leader rounds, or surveys. Caring and Healing Environment:

Beacon Health System

Cardiac Technician (EGH)

Elkhart, IN · On-site

$18.50 - $23.75/hr

Observes telemetry monitors and recognizes arrhythmias. Prioritizes and transcribes doctor/nursing ... Receives patient feedback via call backs, leader rounds, or surveys. Caring and Healing Environment:

Beacon Health System

Cardiac Technician (EGH)

Elkhart, IN

$18.50 - $23.75/hr

Observes telemetry monitors and recognizes arrhythmias. Prioritizes and transcribes doctor/nursing ... Receives patient feedback via call backs, leader rounds, or surveys. Caring and Healing Environment:

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Quality Call Monitoring information

What is a Quality Call Monitoring job?

A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.

What are the key skills and qualifications needed to thrive in the Quality Call Monitoring position, and why are they important?

To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.

What are the common day-to-day responsibilities of someone in a Quality Call Monitoring role?

As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.
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Quality Call Monitoring jobs near you
Infographic showing various Quality Call Monitoring job openings in Indiana as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 91% Full Time, 5% Part Time, and 2% Contract. Highlights an 89% Physical, 7% Hybrid, and 4% Remote job distribution.
CARDIAC TELEMETRY TECHNICIAN-HEART RHYTHM ANALYSIS

CARDIAC TELEMETRY TECHNICIAN-HEART RHYTHM ANALYSIS

Union Health

Terre Haute, IN • On-site

$18.50 - $23.75/hr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Union Health rating

5.6

Company rating: 5.6 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

778th of 864 rated healthcare providers

Job description

You belong at Union!

The Cardiac Telemetry Technician plays a key role in providing the highest quality of patient care while the patient is in at Union Health.
Our Telemetry staff care for patients with heart conditions. By providing continuous monitoring and care, they identify and treat problems early, preventing complications and improving patient outcomes.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

  • Part-time and Full-time schedules
  • Comprehensive Benefits
  • Paid Time Off starting day one.
  • Tuition reimbursement up to $5,250 each year.
  • Career Paths 
  • Success Sharing
  • 403b Retirement Employer Match.
  • Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong.

How can we help? Call us at 812-238-7827 or email us at recruiting@union.health

Cardiac Telemetry Technician Details

Essential Job Duties:

  • Patient care: Monitors patient cardiac rhythms, responds to alarms, reports dysrhythmias to nursing staff, and documents rhythm strips.
  • Professionalism: Maintains confidentiality, exercises tact and diplomacy, accepts additional tasks, and communicates effectively with coworkers and supervisors.
  • Professional growth: Takes advantage of educational offerings, consults with supervisors, and makes suggestions for improvement.
  • Telemetry surveillance: Observes data generated from central cardiac monitors, records rhythm strips, assists with emergencies, and observes the effects of medications.
  • Documentation and reporting: Labels and distributes trend reports, signs off on arrhythmia sheets, prepares reports for oncoming staff, and records patient data/events in the medical record.

Qualifications:

  • High school diploma or equivalent
  • Basic knowledge of cardiac anatomy and medical terminology
  • Completion of a basic cardiac arrhythmia class
  • CRAT Certification preferred
  • EKG reading experience in acute care setting preferred
  • Cardiac Monitor technician experience or successful completion of a cardiac dysrhythmia course preferred

License/Certification:

  • BLS level of CPR certification required


Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, national origin, protected veteran or disability status.
 

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