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Quality Call Monitoring Jobs in Florida (NOW HIRING)

Advanced Management USA

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Healthcare Customer Service Supervisor

West Palm Beach, FL · On-site

$52K - $62K/yr

Perform call monitoring and shadowing sessions. * Assess competency before independent workload assignment. * Provide reinforcement training for underperforming team members. Quality and Compliance

New

Advanced Management USA

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Patient Access Supervisor

West Palm Beach, FL · On-site

$52K - $62K/yr

Perform call monitoring and shadowing sessions. * Assess competency before independent workload assignment. * Provide reinforcement training for underperforming team members. Quality and Compliance

New

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site

Establish quality assurance programs and processes to monitor the quality and effectiveness of collections activities, including call monitoring, audits, and compliance reviews. * Identify areas for ...

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site

Establish quality assurance programs and processes to monitor the quality and effectiveness of collections activities, including call monitoring, audits, and compliance reviews. * Identify areas for ...

MCI Careers

Debt Recovery Manager

Tampa, FL

Establish quality assurance programs and processes to monitor the quality and effectiveness of collections activities, including call monitoring, audits, and compliance reviews. * Identify areas for ...

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site

Establish quality assurance programs and processes to monitor the quality and effectiveness of collections activities, including call monitoring, audits, and compliance reviews. * Identify areas for ...

OLA Vacations

Sales Supervisor

Fort Lauderdale, FL · On-site

Conduct regular call monitoring and QA scoring to ensure agents are delivering accurate information, maintaining brand voice, and maximizing booking opportunities. Qualifications: * Experience:

Convey Health Solutions

Non Call QA Analyst

Sunrise, FL · On-site

The QA Analyst NC will provide the highest level of support to ensure that Convey Health Solutions ... This position is responsible for monitoring all Non-Call transactions ensuring accurate processing ...

Convey Health Solutions

Non Call QA Analyst

Sunrise, FL · On-site

The QA Analyst NC will provide the highest level of support to ensure that Convey Health Solutions ... This position is responsible for monitoring all Non-Call transactions ensuring accurate processing ...

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All JobsQuality Call Monitoring JobsQuality Call Monitoring Jobs in Florida

Quality Call Monitoring information

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$24

How much do quality call monitoring jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for quality call monitoring in Florida is $15.24, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $17.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Quality Call Monitoring position, and why are they important?

To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.

What is a Quality Call Monitoring job?

A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.

What are the common day-to-day responsibilities of someone in a Quality Call Monitoring role?

As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.

What are the most commonly searched types of Quality Call Monitoring jobs in Florida? The most popular types of Quality Call Monitoring jobs in Florida are:
What are popular job titles related to Quality Call Monitoring jobs in Florida? For Quality Call Monitoring jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Quality Call Monitoring jobs in Florida look for? The top searched job categories for Quality Call Monitoring jobs in Florida are:
What cities in Florida are hiring for Quality Call Monitoring jobs? Cities in Florida with the most Quality Call Monitoring job openings:
Quality Call Monitoring jobs near you
Infographic showing various Quality Call Monitoring job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,698 per year, or $15.2 per hour.
Healthcare Customer Service Supervisor

Healthcare Customer Service Supervisor

Advanced Management USA

West Palm Beach, FL • On-site

$52K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

New

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Job description

About Advanced Management, USA

Advanced Management, USA is a physician-aligned healthcare consulting organization that

partners with Accountable Care Organizations and independent practices nationwide. Our

mission is to improve patient outcomes, increase operational efficiency, and drive measurable

value in Medicare populations through strong care coordination and patient engagement systems.

Position Overview

The PAC Team Lead/Supervisor provides frontline leadership and daily oversight of Patient

Access Coordinators. This role ensures operational execution of departmental KPIs, supports

training and onboarding of new team members, reinforces HIPAA compliance, and drives

productivity within the call center environment.

Key Responsibilities

Operational Leadership

  • Supervise daily PAC team performance and productivity.
  • Monitor call volume, scheduling targets, actions, and dashboard metrics.
  • Provide real-time coaching based on call audits and KPI tracking.
  • Escalate operational concerns to the PAC Manager.
  • Ensure adherence to workflows, scripts, and compliance standards.

Training and Onboarding

  • Lead structured onboarding and training for new PAC Reps.
  • Conduct system training including Caretracker, EMRs, scheduling workflows, and

compliance protocols.

  • Perform call monitoring and shadowing sessions.
  • Assess competency before independent workload assignment.
  • Provide reinforcement training for underperforming team members.

Quality and Compliance

  • Conduct call audits to ensure HIPAA compliance and quality standards.
  • Ensure proper documentation within EMRs and internal systems.
  • Maintain high confidentiality standards.

Team Development

  • Mentor and support PAC team members.
  • Promote engagement, teamwork, and accountability.
  • Assist in performance documentation and feedback processes.

Qualifications

  • Minimum 2 years experience in a healthcare or medical call center environment.
  • Prior lead, trainer, or supervisory experience preferred.
  • Strong knowledge of EMR systems and call monitoring tools.
  • Excellent communication and coaching skills.
  • Strong analytical and problem-solving ability.
  • High level of professionalism and confidentiality awareness.

Benefits

  • Competitive salary.
  • Paid Time Off (PTO).
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • 401(k) with company match.
  • Stock option eligibility.
  • Tuition reimbursement.
  • Professional development opportunities.
  • Growth pathways within a rapidly expanding organization.

Compensation

Salary Range: $52,000 to $62,000 annually. Final compensation based on experience, leadership

background, and call center performance expertise.


Advanced Management, USA is an Equal Opportunity Employer.