ZipRecruiter

Log In

1

Quality Call Monitoring Jobs in Florida (NOW HIRING)

Mid Florida Financing

Quality Assurance

Lakeland, FL

$19 - $23.25/hr

Track performance of collection agents and update call monitoring forms. Provides daily ... quality control are encouraged to apply. If you're a bilingual professional with a keen eye for ...

Mid Florida Financing

Quality Assurance

Lakeland, FL · On-site

$19 - $23.25/hr

Track performance of collection agents and update call monitoring forms. Provides daily ... quality control are encouraged to apply. If you're a bilingual professional with a keen eye for ...

Mid Florida Financing

Quality Assurance

Lakeland, FL

$19 - $23.25/hr

Track performance of collection agents and update call monitoring forms. Provides daily ... quality control are encouraged to apply. If you're a bilingual professional with a keen eye for ...

Mid Florida Financing

Quality Assurance

Lakeland, FL

$19 - $23.25/hr

Track performance of collection agents and update call monitoring forms. Provides daily ... quality control are encouraged to apply. If you're a bilingual professional with a keen eye for ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

Establish quality assurance programs and processes to monitor the quality and effectiveness of collections activities, including call monitoring, audits, and compliance reviews. * Identify areas for ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

Establish quality assurance programs and processes to monitor the quality and effectiveness of collections activities, including call monitoring, audits, and compliance reviews. * Identify areas for ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

Establish quality assurance programs and processes to monitor the quality and effectiveness of collections activities, including call monitoring, audits, and compliance reviews. * Identify areas for ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

Establish quality assurance programs and processes to monitor the quality and effectiveness of collections activities, including call monitoring, audits, and compliance reviews. * Identify areas for ...

ValorVIP

Call Center Collections Manager

Tampa, FL · On-site +1

Establish quality assurance programs and processes to monitor the quality and effectiveness of collections activities, including call monitoring, audits, and compliance reviews. * Identify areas for ...

next page

Showing results 1-20

All JobsQuality Call Monitoring JobsQuality Call Monitoring Jobs in Florida

Quality Call Monitoring information

See Florida salary details

$9

$15

$24

How much do quality call monitoring jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for quality call monitoring in Florida is $15.24, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $17.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Quality Call Monitoring position, and why are they important?

To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.

What is a Quality Call Monitoring job?

A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.

What are the common day-to-day responsibilities of someone in a Quality Call Monitoring role?

As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.

What are the most commonly searched types of Quality Call Monitoring jobs in Florida? The most popular types of Quality Call Monitoring jobs in Florida are:
What are popular job titles related to Quality Call Monitoring jobs in Florida? For Quality Call Monitoring jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Quality Call Monitoring jobs in Florida look for? The top searched job categories for Quality Call Monitoring jobs in Florida are:
What cities in Florida are hiring for Quality Call Monitoring jobs? Cities in Florida with the most Quality Call Monitoring job openings:
Quality Call Monitoring jobs near you
Infographic showing various Quality Call Monitoring job openings in Florida as of June 2026, with employment types broken down into 79% Full Time, 13% Part Time, 2% Temporary, 4% Contract, and 2% Nights. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $31,698 per year, or $15.2 per hour.

Quality Assurance

Mid Florida Financing

Lakeland, FL

$19 - $23.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

Job description

Quality Assurance

Job Description

This position listens to Call Center Agents phone calls to make sure all employees are following the guidelines in place.

Must haves:

  • Strong listening and communication skills.
  • Extreme attention to detail
  • Possesses a growth mindset, be trainable and open to new skills
  • Track performance of collection agents and update call monitoring forms. Provides daily communications updates to the senior management team.
  • Ensure the employees are giving our customers accurate information in a courteous and professional manner
  • Provides feedback to call center team leaders and managers by providing call recordings and call monitoring forms via email and calibration calls.
  • Identify and recommend procedural improvements.

Skills Required

  • High School Diploma or equivalent
  • Good written, verbal, active listening, and phone communication skills
  • Proficient computer skills
  • Bilingual/ Spanish speaking

Benefits

  • 401k
  • Full health care, dental, vision after 60 days

Applicants with a strong customer service background and a passion for quality control are encouraged to apply. If you're a bilingual professional with a keen eye for detail and a commitment to excellence, we would like to hear from you.

Job Type: Full-time

Experience:

  • Manufacturing: 1 year (Preferred)

Apply