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Quality Call Monitoring Jobs in California (NOW HIRING)

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Monitor and oversee all quality assurance/customer service of all call center staff. * Oversee and monitor ticket store staff. * Oversee passenger trip requests manually or through use of an ...

New

Aston Carter

Client Support Representative

San Francisco, CA

$19.50 - $25.50/hr

You will monitor and guide AI-driven calls between healthcare representatives and insurance agents ... Manage both outbound and inbound call workflows while consistently maintaining quality, accuracy ...

Select Source Sales

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

Supervise and lead call center team members * Monitor and evaluate team performance * Ensure ... Implement quality assurance measures * Prepare and present performance reports * Resolve conflicts ...

BCI Acrylic Inc.

Call Center Manager

Irvine, CA · On-site

$50 - $150/hr

Monitor customer feedback, reviews, and overall experience * Help resolve customer concerns and ... Develop scripts, processes, and best practices to improve appointment quality * Coach team members ...

BCI Acrylic Inc.

Call Center Manager

Huntington Beach, CA · On-site

$50 - $150/hr

Monitor customer feedback, reviews, and overall experience * Help resolve customer concerns and ... Develop scripts, processes, and best practices to improve appointment quality * Coach team members ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

Monitor calls to maintain our service quality * Collaborate with the leadership team to ensure full circle customer service * Maintain accurate service and team member records * Exhibit performance ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

Monitor calls to maintain our service quality * Collaborate with the leadership team to ensure full circle customer service * Maintain accurate service and team member records * Exhibit performance ...

The Bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

Monitor calls to maintain our service quality * Collaborate with the leadership team to ensure full circle customer service * Maintain accurate service and team member records * Exhibit performance ...

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All JobsQuality Call Monitoring JobsQuality Call Monitoring Jobs in California

Quality Call Monitoring information

See California salary details

$12

$20

$31

How much do quality call monitoring jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for quality call monitoring in California is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $22.79 per hour, depending on experience, location, and employer.

What is quality call monitoring?

A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.

What are the common day-to-day responsibilities of someone in a quality call monitoring role?

As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.

What are the key skills and qualifications needed to thrive in quality call monitoring, and why are they important?

To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.

What are the most commonly searched types of Quality Call Monitoring jobs in California?

The most popular types of Quality Call Monitoring jobs in California are:

What are popular job titles related to Quality Call Monitoring jobs in California?

For Quality Call Monitoring jobs in California, the most frequently searched job titles are:

What job categories do people searching Quality Call Monitoring jobs in California look for?

The top searched job categories for Quality Call Monitoring jobs in California are:

What cities in California are hiring for Quality Call Monitoring jobs?

Cities in California with the most Quality Call Monitoring job openings:

Quality Call Monitoring jobs near you
Infographic showing various Quality Call Monitoring job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $41,862 per year, or $20.1 per hour.

Manager, Entrances and Partitions

Oldcastle BuildingEnvelope

Los Angeles, CA • On-site

Full-time

Re-posted 7 days ago

Oldcastle BuildingEnvelope rating

7.2

Company rating: 7.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

353rd of 543 rated manufacturers

Job description

What You'll Do

You'll lead a team of Sales Solutions Specialists, driving performance, quote-to-order conversion, and operational excellence. This role blends leadership, technical expertise, and sales execution to ensure a consistent, high-quality customer experience while achieving revenue goals.

As Manager, Sales Solutions, you'll oversee the full quote lifecycle from intake to conversion while aligning closely with Business Development and Sales teams. You'll coach your team, remove obstacles, and ensure all service level agreements (SLAs) and performance targets are met.

Key Responsibilities

Team Leadership & Performance

  • Lead, coach, and develop a team of Sales Solutions Specialists
  • Set clear goals, KPIs, and expectations; monitor and drive performance
  • Conduct regular call monitoring, observations, and feedback sessions
  • Manage daily workload distribution and ensure proper phone coverage

Sales Execution & Conversion

  • Drive quote-to-order conversion through coaching and process discipline
  • Ensure alignment with sales goals and revenue targets
  • Monitor pipeline activity and proactively address gaps

Operational Excellence

  • Ensure adherence to all processes, systems, and quoting standards
  • Oversee timely and accurate quote and order processing
  • Maintain SLA compliance across all customer touchpoints (phone, email, voicemail)

Customer Experience & Escalations

  • Own and resolve escalations with urgency and accountability
  • Ensure consistent, high-quality customer interactions across the team

Pipeline & Reporting

  • Monitor open quotes (e.g., IQ61 reporting) to ensure timely follow-up and conversion
  • Ensure CRM/system notes are current and actionable
  • Track and improve key metrics: SLA, quote volume, and conversion rates

Technical & Product Expertise

  • Maintain strong knowledge of CRL products, systems, and configurators
  • Review bid documents, specifications, and drawings to ensure accurate, competitive quotes
  • Support team in delivering technically sound solutions to customers

Cross-Functional Collaboration

  • Partner with Sales, Business Development, and other Team Leaders to meet shared goals
  • Align resources and priorities to maintain SLA performance
What You Bring
  • 5-10 years of experience in inside sales, estimating, or technical sales
  • 2+ years of leadership, team management, or mentoring experience
  • Proven ability to manage KPIs and drive performance improvements
  • Strong coaching, communication, and problem-solving skills
  • Ability to interpret technical drawings, specifications, and bid documents
  • Experience with quoting tools, CRM systems, or configurators preferred

What Oldcastle BuildingEnvelope employees say

Pay

Benefits

Hours and flexibility

Workplace

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