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Quality Call Monitoring Jobs in California (NOW HIRING)

Lobel Financial Corporation

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Call Center Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

Collaborate with QA/Compliance Teams to identify any process improvements, policy updates * Maintain accurate records of monitoring activities, including call summaries, notes, escalations * Stay ...

3 Day Blinds

Call Center Representative

Fresno, CA

$18 - $19.50/hr

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades ... A self-starter who consistently meets established productivity, schedule, call monitoring and ...

3 Day Blinds

Call Center Representative

Irvine, CA

$18 - $19.50/hr

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades ... A self-starter who consistently meets established productivity, schedule, call monitoring and ...

3 Day Blinds

Call Center Representative

Sacramento, CA

$18 - $19.50/hr

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades ... A self-starter who consistently meets established productivity, schedule, call monitoring and ...

Ariat

Sr. Director Call Center

San Leandro, CA · On-site

$160K - $175K/yr

Running the QA program and call-monitoring process that keep quality consistent at scale. * Assisting with other responsibilities based on business needs. About You * 8-12+ years in call center or ...

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Quality Call Monitoring information

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How much do quality call monitoring jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for quality call monitoring in California is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $22.79 per hour, depending on experience, location, and employer.

What is quality call monitoring?

A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.

What are the common day-to-day responsibilities of someone in a quality call monitoring role?

As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.

What are the key skills and qualifications needed to thrive in quality call monitoring, and why are they important?

To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.

What are the most commonly searched types of Quality Call Monitoring jobs in California?

The most popular types of Quality Call Monitoring jobs in California are:

What are popular job titles related to Quality Call Monitoring jobs in California?

For Quality Call Monitoring jobs in California, the most frequently searched job titles are:

What job categories do people searching Quality Call Monitoring jobs in California look for?

The top searched job categories for Quality Call Monitoring jobs in California are:

What cities in California are hiring for Quality Call Monitoring jobs?

Cities in California with the most Quality Call Monitoring job openings:

Quality Call Monitoring jobs near you
Infographic showing various Quality Call Monitoring job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $41,862 per year, or $20.1 per hour.

Call Center Monitoring Specialist

LOBEL FINANCIAL

Anaheim, CA • On-site

$23 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Collections Call Monitoring Specialist

Lobel Financial is seeking a detail-oriented Collections Call Monitoring Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in collections, customer service, call centers, or loan servicing who can succeed in a fast-paced, performance-focused environment.

The Collections Call Monitoring Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure adherence to applicable legal, regulatory, and internal policy requirements while assessing the effectiveness of collection techniques. The specialist assigns performance ratings, documents findings, communicates results to management, and contributes to projects that improve departmental efficiency, workflows, and overall performance.

Key responsibilities include:

  • Monitor and evaluate live and recorded collection calls to evaluate collector interactions with customers and third parties.
  • Measure compliance with applicable legal, regulatory, and internal policy requirements.
  • Track and report key findings and performance trends clearly to management.
  • Identify and report significant compliance concerns or collection-related issues upon discovery.
  • Partner with management to promptly address issues or delays that may affect workflows or processing timelines and coaching strategies.
  • Collaborate with QA/Compliance Teams to identify any process improvements, policy updates.
  • Maintain accurate records of monitoring activities, including call summaries, notes, escalations.
  • Stay updated on industry trends, emerging technologies, and best practices to monitor collection calls.
  • Support projects and tasks that improve departmental efficiency, workflows, and performance.

Qualifications include:

  • Education: High School or GED required, associate or bachelor's degree in finance or related field preferred.
  • 1-3 years of experience in call center quality assurance, monitoring, or collections operations.
  • Strong attention to detail and the ability to evaluate interactions objectively and consistently.
  • Excellent verbal and written communication skills for reporting and coaching.
  • Ability to organize priorities, meet deadlines, and remain composed in a fast-paced or high-pressure environment.
  • Working knowledge of Microsoft Word and Excel.
  • Knowledge of departmental operations, processes, and procedures-or the ability to learn them quickly.
  • Commitment to learning, professional growth, and continuous improvement.
  • Ability to work independently and meet tight deadlines.

Pay & Benefits:

  • Competitive hourly pay: $23 - $25/hour
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Optional life insurance
  • Paid holidays
  • Paid vacation and sick time
  • Opportunities for internal promotion and career advancement

Lobel Financial is an Equal Opportunity Employer.

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